The breakfast finished quite early at 9:30am and was adequate but not delicious, but we appreciated that it was included in the price of the room

We had a lovely stay at S central hotel. When we arrived we were told we’d been upgraded to a family room which was very spacious, decorated to a high standard, true to photos and fully equipped. The beds were comfortable and the room was quiet in a very peaceful street. Location was excellent, walking distance to many attractions, restaurants and sky bars! Mr Harry was particularly pleasant to deal with.

Stayed in May 2024

Nice breakfast and very central location. Rose and Brian were really helpful with arranging everything we asked

Stayed in May 2024

Very nice, excellent breakfast and they uprgaded our room for free :)

Stayed in May 2024

The hotel is in an excellent location in the Old quarter close to everything, with lots of life but in a quiet street. The most remarkable thing, however, is the excellent attention of all the staff. I would like to highlight Mr. Ding Dong- his kindness, professionalism and help to the passengers. We stayed many days in various stages and everything was always easy thanks to Ding who helped us to organize excursions for Ha Long bay and Special Beautiful tour through the rice fields of Sa Pa. We were a small group and were able to adjust our pace perfectly. Our guide was able to answer all of our questions, spoke great English and was very nice. We got our own room in the homestay and there are a few bars in the town with a great view, also book transfers, etc. at very reasonable prices with very good service. We enjoyed our stay with them very much. Very good value for money.

Stayed in May 2024

Stayed 3 nights at S central hotel and we all had an amazing experience. The hotel is located in a quiet side street, right in the middle of the Old Quarter, with everything within walking distance. All our rooms had aircon, comfortable beds and pillows, and large modern bathrooms with great water pressure. All the staff on the Imperial team were professional and friendly and gave great advice on restaurants, cafes and tourist sights to ensure we experienced Hanoi in its fullest. I recommend booking the trip from Hanoi to Hagiang with the VIP bus with Ding - Customers services at hotel which is incredibly gorgeous and this activity nailed it on the head. Ding were great at organizing the trip, and very helpful with all our needs. 10/10 recommend the trip. Will come back if ever in Hanoi!

Stayed in May 2024

The hotel is conveniently located, room are wide and clean but not very new. Breakfast is abundant and very good. I enjoyed an awesome Vietnamese massage at a good price to be in a hotel. Hotel staff was super-friendly and helpful, especially Mr. Ding who also managed to give us our room early which was much appreciated after a long trip. We booked the tour to Ban Gioc Waterfall with hotel - which is very well organized. Pick-up and transport went smoothly. Sufficient meals and water are provided. the tour guide is patiently answered all questions and gave a lot of information about the culture and landscape. There was enough time for the sights and you were not rushed. It was also interesting to see places that are mostly visited by locals and have not yet been discovered by "all" tourists. The tour takes you into the hinterland and through villages that you would otherwise probably not see very often. For Ha Long Bay, we struggled if we should do the two day tour or the one day trip. In the end, after discuss with Ding, we decided to go on the one day trip and didn't regret it. We had an absolutely amazing day with a great lunch on board, incredible views and a great time on board. Furthermore Ding has given to us got so many interesting insights about Hanoi, vietnamese food, Ha Long Bay... He made the tour a trip to remember. We recommend to book at hotel to have a perfect day.

Stayed in April 2024

Every thing is good

Stayed in May 2024

Staff very helpful

Stayed in April 2024

We had a very nice stay at this hotel! Our room was very clean, cozy and very comfortable. The location is great, you are right in the center and everything is within walking distance. The service was also very friendly and attentive. Mr. Harry and Mr. Brian welcomed us and took very good care of us. They helped us very well with all our questions. All very recommendable.

Stayed in April 2024

Mr Harry was amazing and helpful. Nice hotel. Delicious breakfast

Stayed in April 2024

Room was slightly smaller then expected

Very central - staff very helpful especially Harry who helped us with booking our Ha Long bay trip.

Stayed in April 2024

Spacious room, clean and well decord, possibility to arrange tours with the hotel.I ask them help my Halong Bay trip and it went well. Hotel is close to the atractions , stores and many cafes for different tastes and wallets. Friendly staff on duty at the hotel all day and night.

Stayed in April 2024

Everything was great!

Central location, friendly staff (especially Mr Brian, Mr Dong and Mr Peter), clean and comfortable rooms.

Stayed in April 2024

Mr. Dong is the best!

Stayed in April 2024

Excellent location and really good breakfast

Stayed in April 2024

Very central and good breakfast. Staff is extremely nice and helpful. Harry helped us to sort out our trips an was very kind.

Stayed in April 2024

Many thanks to Mr Dong who looed after us exceptionally

Stayed in April 2024

Mr Dong was really friendly and made us feel very welcome. We stayed here for two nights and on both nights we were given a complimentary upgrade. We were very happy with our stay.

Stayed in April 2024

Nice Hotel. Délicats Breakfast. Hightly Recommend

Stayed in April 2024

Very good location and nice staff

Stayed in April 2024

Nothing!

The location was perfect, right in the heart of old town but down a little alleyway so it was quiet for sleeping. I was upgraded to a room with a balcony and I could see the cathedral from it. The bed was comfy and the facilities had everything I needed. I also can’t say enough about the staff. They were so kind and helpful. I also recommend the massage services on the main floor. They were excellent. I will definitely stay here again if I come back to Hanoi.

Stayed in March 2024

Very friendly and helpful staff. Great location but quiet at night. Good breakfast. Mr Harry was very helpful. Will stay there again.

Stayed in March 2024

Very friendly staff. Ding dong and Brian helped us with day trips and great suggestions and tips to navigate the area.

Stayed in March 2024

The hotel breakfast room had steps down to one of the sitting areas with a low ceiling and although they had a sign "mind your head" I always managed to forget with my first coffee of the day and managed to spill. I wasn't the only one as staff were constantly mopping the steps..the only other thing I would recommend is that you are given a welcome pack with all the information so that guests aren't overwhelmed with all the information on arrival at the reception desk. But I would definitely stay here again and recommend.

The staff were so enthusiastic and helpful. It reminded us of the film The marigold Hotel but in a good way. We were upgraded and as a group of 6 we were so grateful and really appreciated having bigger rooms. We organised a trip with Halong-bay-cruises through the hotel for 2 days/1 night and that worked really well and the hotel staff even re organised our trip due to bad weather so that we missed the rain. As we were coming back to the hotel we were also able to leave our luggage in their storage locker. Breakfast was good and included in our package with a mix of Asian & Western food. Very close to city centre.

Stayed in February 2024