We really liked our stay. The staff was really friendly! Thank you Alisa especially. Very clean! Good food and good location!

Stayed in May 2024

Although quite cheap, the room we were initially put in was very small with no windows. If you're solo or in a couple and intend to only sleep here, that might be fine. Otherwise please be wary and check with them if you need a better room!

First and foremost, the staff (Luca in particular) were incredible! The room we had initially booked wasn't that great to be honest. It was quite small and had no windows. We also made a mistake in thinking that the hotel had a swimming pool when it doesn't. I approached Luca to explain and he went above and beyond to get us a much larger, more comfortable room and to guide us to a sister hotel a short walk away where we could use their pool. He was also incredible with our 2 year old, so much so that she wanted a cuddle and a photo with him. He's one of the best customer service staff I've ever come across 👏🏼 Generally, the hotel was clean & trendy. The breakfast was the 2nd best of the hotels on our 3 week holiday (so pretty good!)

Stayed in May 2024

Location and the helpful staff

Stayed in May 2024

The whole hotel staff is simply wonderful. Macie in particular is such a lovely soul. The rooms are always clean and the beds are very comfortable. Super location

Stayed in May 2024

Every thing was exceptional

Location

Stayed in May 2024

Make sure to shop around for tours to nearby sites (Trang An etc) as we found that in the hotel the prices were higher than usual, this of course depends on the tour company they work with.

People that work here go out of their way to help you, they are truly wonderful! The rooms are spacious and comfortable. We changed rooms due to a leak in the bathroom (which they fixed) and our first room was on the second floor, it does get a bit noisy in the early morning when rooms are being made but not a huge issue. If you are a light sleeper, you can request a room on the upper floors. Location is great to walk anywhere in old town. The gym is sufficient but small. They also have tea and fruit hour every day; complimentary at the breakfast part from 2 pm

Stayed in May 2024

None

Staff are very friendly, attentive to your needs, room gets cleaned everyday, smiling faces, great customer service. I even got a complimentary room upgrade 😁

Stayed in May 2024

The staff were incredible, So much GRATITUDE to Macie and the staff for making our stay in Hanoi very memorable, sending LOVE ❤️

Stayed in April 2024

The staff were excellent, contacted by WhatsApp and went out of their way to help us. In particular Luca and Alisa were brilliant

Stayed in April 2024

None

The staff is the star of this hotel. Hotel was okay but the warmth of the staff makes the difference. Everyone goes beyond and above to ensure our comfort which I really appreciate. Special shout out for Tony who help arrange our transport, Casey who recommended nice restaurant and Alisa for the amooth check our process. The location is juat few minutes away from the famous train street.

Stayed in May 2024

Bathroom needs in renovation There was almost mo pressure with hot water, so I had to wash my hair in cold in room 202

Staff is good

Stayed in May 2024

Excellent service, top top class. Always ready to help. Got a cake from the staff(M&A)on the birthday. Should given 12/10 on the service. Will really recommend this hotell. Clean and good rooms. Nice loaction to the Train Street. But overall, the service was top top class

Stayed in May 2024

Nothing much to dislike honestly. The shower could have been a little bigger, but that's about it.

The staff was the highlight of our trip, Luca, Tony and everyone at the reception and at house keeping made our stay perfect. Best and most friendly we've come across so far in all of Vietnam. Location is perfect!! Everything is walking distance. Had a great room with a massive balcony.

Stayed in May 2024

Nothing

Fantastic staff. Especially Macie. Breakfast great

Stayed in May 2024

The support of the staff was incredible. Recommendations for places to eat, organizing transfers, booking tours and general help was always gladly given.

Stayed in April 2024

Certain things in the room are a bit run down. Our toilet's bidet was leaking and they sent someone to swiftly fix it. The room aircon automatically changed temperature even though it wasn't set to Automatic. Needs better upkeep

Hotel is located in quiet street, with a convenient shop around the corner. Less than 5 mins walk from Le Duan train street. Staff are very friendly and helpful. Room size is good with balcony.

Stayed in April 2024

All lovely staff , well educated and very helpful. Very clean and comfortable. Definitely will stay there again. Thank you to Luca and Macie and Daniel for making us very welcome ❤️

Stayed in May 2024

None

Most of all staff is amazing. Room was big and with all amenities. Breakfast was superb. Very close to attractions like train street. Highly recommended.

Stayed in April 2024

The hotel is not open 24 hours, so if you go back to the hotel late night you might find it closed

It was clean

Stayed in May 2024

The room was very nice and clean. The breakfast had pretty much variety. The staff is very welcoming and will help you trough any necessity. Very highly recommended. Strategic position to move around even by foot.

Stayed in April 2024

None

Friendly and supportive staff Adequate accommodation for biz trip stay overnight Good travel distance

Stayed in April 2024

- Room very small - Sometimes very loud in the night because the rooms are not isolated

- Super friendly and helpful staff - Very delicious breakfast with a big variety - Free afternoon tea with cookies and fruits

Stayed in April 2024

Room on the smallish side with bathroom but tired and old.

Great customer service from Luca and team. Nice breakfast and afternoon tea.

Stayed in April 2024

I liked everything

Great breakfast great staff. All petfect

Stayed in April 2024