25 Ngõ Trạm, Hoan Kiem, Hanoi, Vietnam
#124 of 867 hotels in Hanoi
Guests' ChoiceBased on 313 hotel reviews
9.0Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.7
Staff
9.8
Value for money
9.1
Free WiFi
9.4
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End of dialog contentReviewed: 27 May 2024
Alice
CanadaWe really liked our stay. The staff was really friendly! Thank you Alisa especially. Very clean! Good food and good location!
Stayed in May 2024
Reviewed: 27 May 2024
Daniel
United KingdomAlthough quite cheap, the room we were initially put in was very small with no windows. If you're solo or in a couple and intend to only sleep here, that might be fine. Otherwise please be wary and check with them if you need a better room!
First and foremost, the staff (Luca in particular) were incredible! The room we had initially booked wasn't that great to be honest. It was quite small and had no windows. We also made a mistake in thinking that the hotel had a swimming pool when it doesn't. I approached Luca to explain and he went above and beyond to get us a much larger, more comfortable room and to guide us to a sister hotel a short walk away where we could use their pool. He was also incredible with our 2 year old, so much so that she wanted a cuddle and a photo with him. He's one of the best customer service staff I've ever come across 👏🏼 Generally, the hotel was clean & trendy. The breakfast was the 2nd best of the hotels on our 3 week holiday (so pretty good!)
Stayed in May 2024
Reviewed: 26 May 2024
Jarek_s
PolandLocation and the helpful staff
Stayed in May 2024
Reviewed: 25 May 2024
Lisa
GermanyThe whole hotel staff is simply wonderful. Macie in particular is such a lovely soul. The rooms are always clean and the beds are very comfortable. Super location
Stayed in May 2024
Reviewed: 23 May 2024
Kerry
AustraliaEvery thing was exceptional
Location
Stayed in May 2024
Reviewed: 21 May 2024
Siva
TurkeyMake sure to shop around for tours to nearby sites (Trang An etc) as we found that in the hotel the prices were higher than usual, this of course depends on the tour company they work with.
People that work here go out of their way to help you, they are truly wonderful! The rooms are spacious and comfortable. We changed rooms due to a leak in the bathroom (which they fixed) and our first room was on the second floor, it does get a bit noisy in the early morning when rooms are being made but not a huge issue. If you are a light sleeper, you can request a room on the upper floors. Location is great to walk anywhere in old town. The gym is sufficient but small. They also have tea and fruit hour every day; complimentary at the breakfast part from 2 pm
Stayed in May 2024
Reviewed: 18 May 2024
Frances
New ZealandNone
Staff are very friendly, attentive to your needs, room gets cleaned everyday, smiling faces, great customer service. I even got a complimentary room upgrade 😁
Stayed in May 2024
Reviewed: 17 May 2024
Poly
AustraliaThe staff were incredible, So much GRATITUDE to Macie and the staff for making our stay in Hanoi very memorable, sending LOVE ❤️
Stayed in April 2024
Reviewed: 16 May 2024
Ida
United KingdomThe staff were excellent, contacted by WhatsApp and went out of their way to help us. In particular Luca and Alisa were brilliant
Stayed in April 2024
Reviewed: 15 May 2024
Natasha
IndonesiaNone
The staff is the star of this hotel. Hotel was okay but the warmth of the staff makes the difference. Everyone goes beyond and above to ensure our comfort which I really appreciate. Special shout out for Tony who help arrange our transport, Casey who recommended nice restaurant and Alisa for the amooth check our process. The location is juat few minutes away from the famous train street.
Stayed in May 2024
Reviewed: 14 May 2024
Svetline
RussiaBathroom needs in renovation There was almost mo pressure with hot water, so I had to wash my hair in cold in room 202
Staff is good
Stayed in May 2024
Reviewed: 13 May 2024
Erlend
NorwayExcellent service, top top class. Always ready to help. Got a cake from the staff(M&A)on the birthday. Should given 12/10 on the service. Will really recommend this hotell. Clean and good rooms. Nice loaction to the Train Street. But overall, the service was top top class
Stayed in May 2024
Reviewed: 9 May 2024
Warren
IndiaNothing much to dislike honestly. The shower could have been a little bigger, but that's about it.
The staff was the highlight of our trip, Luca, Tony and everyone at the reception and at house keeping made our stay perfect. Best and most friendly we've come across so far in all of Vietnam. Location is perfect!! Everything is walking distance. Had a great room with a massive balcony.
Stayed in May 2024
Reviewed: 8 May 2024
Daniel
United KingdomNothing
Fantastic staff. Especially Macie. Breakfast great
Stayed in May 2024
Reviewed: 2 May 2024
Mia
AustriaThe support of the staff was incredible. Recommendations for places to eat, organizing transfers, booking tours and general help was always gladly given.
Stayed in April 2024
Reviewed: 2 May 2024
Giselle_hng
MalaysiaCertain things in the room are a bit run down. Our toilet's bidet was leaking and they sent someone to swiftly fix it. The room aircon automatically changed temperature even though it wasn't set to Automatic. Needs better upkeep
Hotel is located in quiet street, with a convenient shop around the corner. Less than 5 mins walk from Le Duan train street. Staff are very friendly and helpful. Room size is good with balcony.
Stayed in April 2024
Reviewed: 2 May 2024
Antida
AustraliaAll lovely staff , well educated and very helpful. Very clean and comfortable. Definitely will stay there again. Thank you to Luca and Macie and Daniel for making us very welcome ❤️
Stayed in May 2024
Reviewed: 2 May 2024
Rameez
SpainNone
Most of all staff is amazing. Room was big and with all amenities. Breakfast was superb. Very close to attractions like train street. Highly recommended.
Stayed in April 2024
Reviewed: 1 May 2024
Erick
PeruThe hotel is not open 24 hours, so if you go back to the hotel late night you might find it closed
It was clean
Stayed in May 2024
Reviewed: 27 April 2024
Beatrice
ItalyThe room was very nice and clean. The breakfast had pretty much variety. The staff is very welcoming and will help you trough any necessity. Very highly recommended. Strategic position to move around even by foot.
Stayed in April 2024
Reviewed: 27 April 2024
Hien
VietnamNone
Friendly and supportive staff Adequate accommodation for biz trip stay overnight Good travel distance
Stayed in April 2024
Reviewed: 26 April 2024
Sandra
Germany- Room very small - Sometimes very loud in the night because the rooms are not isolated
- Super friendly and helpful staff - Very delicious breakfast with a big variety - Free afternoon tea with cookies and fruits
Stayed in April 2024
Reviewed: 26 April 2024
Henry
New ZealandRoom on the smallish side with bathroom but tired and old.
Great customer service from Luca and team. Nice breakfast and afternoon tea.
Stayed in April 2024
Reviewed: 25 April 2024
Tariq
South AfricaI liked everything
Great breakfast great staff. All petfect
Stayed in April 2024
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