To place a room service order I had to call room service, they did not understand english and I had to spell out letter by letter what I wanted. Only recieved 2 small bottles of water per couple per day they should implement having large water dispensers in all rooms. Food wasn't great and was expensive. You can look at room service menus by scanning the QR codes in the room but you cannot order online. Expensive gelato. I did not see any free water fountains anywhere to top up water bottles. Unsustainable re plastic use. Long walk down to the beach which requires shoes to swim as sand is so hot.

The beds were very comfortable! Great pool area. Staff around the pool were attentative.

Stayed in June 2022

Head shower is not enough water pressure and the air-conditioner temperature is set to the lowest 22c although the weather in Danang is nearly to 40c.

The staffs are absolutely very professional and caring. Really one of the best assets to Sheraton. Especially Thanh from La Plage. He is a person who are detailed and his service is definitely one of the top in the hotel.

Stayed in June 2022

Nothing to be improved in this amazing resort with excellent staff!!

Wonderful resort and amazing staff! Very highly recommended to anyone who is looking for a relaxing and excellent experience in Danang. We stayed at Sheraton for 5 nights and has been simply excellent!!! We booked a pool view room (already spacious and super clean) that was upgraded with a suite with great pool and sea view. All the staff and especially Mr.Truong made extra effort to make us feel special guests and have an unforgettable vacation. We really enjoyed the variety of food there and the Seafood Buffet on Saturdays night it was just amazing. Must try it! You will enjoy the tranquility and professionalism from the time you check-in in till the check-out! We will definitely visit this premise again and will recommend our friends this wonderful resort.

Stayed in June 2022

no

My project

Stayed in May 2022

Nothing, but the hotel is located a bit far from the center of Da Nang city where many five-star hotels are also located.

Everything is perfect, especially the swimming pool is amazing. Staff are so kind and generous. Perfect five star hotel.

Stayed in April 2022

…

everything that I want^^

Stayed in March 2022

We ordered some drinks and chips for room service. After two hours of waiting we canceled because they still didn’t arrive.

Great facilities and great location. Stunning pool and all the staff are very friendly. The breakfast is nice. Reasonable prices of drinks at the beach.

Stayed in February 2022

Food was horrendously expensive, your in the middle of nowhere and 15 mins to any shops either make sure you have breakfast included or stock up from a mart before you stay

The concierge and pool staff were very friendly

Stayed in April 2024

No shade around pool. Strong cleaning product smell throughout hotel. Soulless breakfast area, no views of beach or pool or hotel grounds. Several breakfast foods not fresh. Very bright orange lights on all switches in room, disturbing at night. Power cut at midnight, all lights came on brightly when this was fixed. Bedding way too hot/thick for a hot climate. Location far out from anywhere.

Great kids club. Lovely staff.

Stayed in April 2024

The restaurant food was too western, and our plunge pool was more like a kiddy pool.

The swimming pool

Stayed in March 2024

The rooms weren’t cleaned on time n very dirtily maintained Food was average

Pool side view was good

Stayed in January 2024

Supposed to get sea views but was not. Telephone was not working well.

Stayed in October 2023

The development next door.

The location is good as it is between Hoi An and DaNang or you can stay at the hotel itself. The property is good, fantastic pool, the development next to it needs finishing off or hiding as it can be seen throughout the outside of the property.

Stayed in July 2023

It's a LITTLE BIT out of town.

I loved the breakfast options, the big pool, the gym, all the facilities.

Stayed in June 2023

a bit quiet

stunning building

Stayed in March 2023

the food is extremely overpriced at all three restaurants. The pool bars cheapest food item is $20 for simply Vietnamese spring rolls. The pizza is below average too. we did enjoy a nice meal at la plague, however, a price tag well over $200 for a simply meal of steak & pizza. The seafood buffet is a good price however it is very limited. only half a lobster and crab per person and none of the BBQ is cooked fresh it is all sitting in a bowl all night. Apart from the awesome pool facility, there is nothing to do at the hotel and to add to this it is a complete ghost town. maybe everything is so expensive to allow the place to keep running with no guests. There is a creepy guy standing outside the souvenir shop every single day whom doesn’t wish to reach out simply stand and stare rudely.

The rooms are spacious & pool facilities are great

Stayed in January 2023

Apart from the breakfast buffet, all other food options were limited and very expensive. Room service menu and a la carte menus lacked some of the basics and the price was unreasonable for what you get.

All facilities and the breakfast buffet was excellent. Family rooms are very comfortable and well equipped.

Stayed in January 2023

food service was generally sub-par, especially its weekly seafood buffet. Should have a heated pool. Otherwise, off-season activities are very limited within the hotel.

Stayed in January 2023

the view is terrible, never thought the sea view room would be like this...

the room is clean and cozy, staffs are kind and welcoming

Stayed in January 2023

The beach could have been cleaner. I found pieces of glass near the beach area where the kids were playing. The location was also too far away from the centre, a bit too far to find food or convenience stores. I booked for 2x Queen Beds type rooms, but it was actually extra-single bed sizes only.

All the staff are very friendly. The hotel rooms & facilities are very clean.

Stayed in January 2023

Very limited dining options especially for vegetarians. Also, limited activities.

Fairly new. Friendly staff

Stayed in December 2022

Food variety was limited. The area was exclusive so to get anything one had to take a cab and go a bit of distance. There was no English newspapers or books available.

The pool was fantastic. Rooms were nice and large with good view. Being on the beach was a great feeling. If you had GRAB app then commuting became easy through the cabs.

Stayed in August 2022

Bad table arrangement of breakfast. On several occasions, towels were inadequately replenished during bed-making. Far from central city.

Staff are friendly. Great pool.

Stayed in August 2022

1. Breakfast was simply terrible. After 2 days, we decided to go out and have something else instead. Besides, it was not difficult to find new dishes with spices on them. 2. Housekeeping was not maintained very cleanly, with same dirt and garbage on the floor left the same after we returned. 3. There were 3 private events 2 days in a row at the private beach (which was part of the resort and one of the main reasons why we decided to stay here). Very loud during the events and crazy rehearsals, making it impossible for hotel guests to relax at the beach or by the pool. The crowd and the music was so loud until 11 pm. 4. The rooms had the worst sound-proof walls and doors. You could listen to every guest walking by and people from above you walking and moving their chairs.

Rsort location and swimming pool (with access to nearby private beach)

Stayed in August 2022

Room service and food in general

Awesome pool. Great beach access

Stayed in July 2022