A side note to the Housekeeping team, please maybe consider sleeping guests when noisily chatting and cleaning nearby rooms. The hotel is not quite finished, so complementary breakfast was served at a nearby hotel (2 min walk) - it was not good, but LSignature can't control that. The spa is not open yet either, which is a shame. But these are all small things, and I think it will be a really lovely hotel once it is finished. (it is already very good)

The is a 4 star hotel, perfectly located in the heart of the Old Quarter, within walking distance to St Joseph Cathedral, Hoàn Kiếm lake, cafes etc. The hotel is newly refurbished - and actually not quite finished as I write this review (March 2024) - the room was brand new, very clean with a comfortable bed, and really nice modern bathroom. We were kindly up graded to a suite, it was a very quiet retreat in contrast with the hustle and bustle of the busy streets! Very helpful and friendly staff at reception, lovely team.

Stayed in March 2024

Breakfast place inside the hotel but it is on the way to be built :)

Very central location but at the same time hotel is in a quiet street. Room was exceptionally clean, beautiful and very comfortable. Bed was not too firm. Bathroom has glass window into the room but curtain is available. Breakfast is outside in another hotel but just next door on the top floor and variety of choice. Hotel staff is super helpful and polite. Our breakfast box was arranged on early departure. Overall, highly recommended.

Stayed in March 2024

Very good location , very nice and pleasant staff , I enjoy the idea that we are close to all the beautiful places in Hanoi

Stayed in March 2024

Nothing - we had a great time and would definitely stay here again or recommend to anyone!

This hotel knows how to do customer service. We were greeted at the door and sincerely welcomed to the hotel. We were offered a welcome drink and fruits, it was very lovely. The reception manager (I didn’t catch his name, but he was exceptional) sat us down and chatted with us and gave us advice about the area. Upon check-out, the manager gave us a lovely gift to say thank you for staying at the hotel. We appreciated this very much! We were also delighted to be upgraded to the Royal Suite - a fantastic room with a huge bathroom and lovely terrace-style window with balcony doors. The room had excellent facilities with a TV sporting all the latest streaming services! I particularly enjoyed that they set the TV to play ambient background noise on YouTube as we arrived into the room - a very clever touch!

Stayed in March 2024

Excellent location, amazing staff they were so helpful. And the rooms were very good quality

Stayed in March 2024

The roof terrace is not yet available and we had to go to a neighbouring hotel for breakfast which wasn’t a problem but it will be live when breakfast is available in the signature

The staff were amazing and the room was super comfortable with a lovely bathroom and great shower

Stayed in March 2024

Great location, very clean and quiet

Stayed in March 2024

The hotel was opening up their restaurant and so we had to go to another hotel 100 yards away. Not a big issue. But it explains why breakfast was not included at the time of booking. It was included and was absolutely fine.

The hotel is new, well located and the staff do everything they can do to look after you.

Stayed in March 2024

Nothing at all. Some of the facilities hadn’t been completed but they will be very shortly. Wouldn’t hesitate to return.

We loved it. The hotel itself was clean, modern and newly renovated (well, we assume it was) The staff were very friendly and hugely professional. We felt that we were among friends, forever smiling. The location was right in the middle of the old quarter, a haven of peace and luxury with all the craziness of the city on your doorstep.

Stayed in March 2024

Nothing. It would have got across the board full marks, however it's only recently opened and some features don't open until next week

The staff were fabulous, led by Justin, they could not have made more of an effort to ensure we had a wonderful stay.

Stayed in March 2024

We stayed few nights in this hotel and hospitality of the staff was excellent. They go above and beyond to make your stay comfortable. The hotel upgraded our room and it was a very comfortable and clean room. We had to leave the hotel to stay in another hotel as L'Signature was booked out. Then we were in a cruise and had to leave the bags there. The hotel offered to transfer our luggage to next hotel and the luggage was there in the next hotel when we arrived from the cruise. The hotel staff always serve you with a smile and this is the best hotel we stayed in Vietnam so far. We booked Ha long bay cruise and Nihn Bihn tour from the hotel and Ms Nancy helped with that. She was always available if you have any questions. I'd recommend booking tours with them and you won't be disappointed.

Stayed in March 2024

Great location, clean rooms, very friendly and helpful staff

Stayed in March 2024

Great location and super professional staff. Special thanks for Justin and Phoebe.

Stayed in March 2024

no

Mr. HAI HOANG Bell Man is every good !!

Stayed in March 2024

—-

- highly professional and extremely helpful staff - great communication - brand new hotel in 2024 - modern and elegant style - cozy and romantic atmosphere - great selection of tours, very well organized - carefree holidays - top location - much more than we expected

Stayed in March 2024

This is a really great hotel. The staff is super helpful and kind, and went out of their way, even in Vietnamese standards, to make our stay enjoyable and comfortable. The hotel is brand new, and facilities are excellent. The location is superb, close to the lake, in the very center. Highly recommended!

Stayed in March 2024

We had an issue with delayed luggage and the staff was extremely helpful. On top of that, we were upgraded to a better room by the reception staff who were just outstanding. They even gave us a little gift upon check out ! Absolutely recommend . Great location too

Stayed in February 2024

The hotel restaurant is not open yet and breakfast is served in another hotel on the same street, less than 3 minutes away from L’Signature (and the staff walks you there the first time too).

The staff is extremely attentive, ready to help with anything, from booking a table at a restaurant to contacting tour company to ask about pick-up time. I thought other reviews are hyperbolic but it’s all true. When the spa facilities and the restaurant are officially open, this is going to be one of the best hotels in the old quarter.

Stayed in March 2024

I stayed 1 night in the hotel after needing to change last minute from another poor choice. It was perfect - the room was big, cozy and warm, spotlessly clean. It was a relaxing rest from the busy Hanoi. So cozy that it was hard to leave :) Staff was lovely and helped me accommodate despite very late arrival. They were also very helpful in letting me keep luggage the next day before my train. Also, there were lots of complimentary snacks and the lovely gift of Vietnamese coffee! I’d recommend to anyone looking for a space to sleep and relax with full comfort while visiting Hanoi!

Stayed in March 2024

Most things were top notch. Please keep up the great service. The only negatives were that being a very new hotel, they had not yet finished the dining/breakfast room and the roof bar. Instead we were offered breakfast at their sister hotel about 50 meters away. That breakfast was good. Upon enquiring, we were told that the dining and the roof bar would be finished in the fairly near future, so I went up and checked the 12 floor. Dining room was almost completed and I was shown around the future skybar. Great view of the lake. I cannot wait to come back and enjoy a drink sitting around the pool and enjoying that view.

The hotel location. The very friendly and competent staff. The cleanliness and service. Great comfy beds.

Stayed in March 2024

The room faced the main road which was noisy on Saturday evening becuase of a nearby nightclub/bar. Staff provided earplugs which were helpful.

Breakfast was nice but was provided in a nearby sister hotel (a short walk).

Stayed in February 2024

The restaurant was not ready as the hotel is relatively new but breakfast was offered to us in their sister hotel which was only 2 minutes away.

The location was very central and hotel rooms were great. The service was outstanding from beginning to end.

Stayed in March 2024

Stunning hotel. It’s recently been refurbished and everything is of top quality. But what it truly makes it stand out is the staff. Everyone has been so helpful and caring. They helped us organise our transportation to Sa Pa, got us a takeaway breakfast and a little goodbye gift. Truly exceptional! Thank you Tina and the team.

Stayed in March 2024

the staff was professional, helpful and very polite. the room was clean and the facilities were amazing.

Stayed in March 2024

Everything was fine.

The location is great, in the old quarter and close to many of the main sights. There are plenty of restaurants in the area to choose from. The staff was extremely helpful and when there was a slight problem, they quickly compensated for that in a very efficient way. I also appreciated the helpful tips that were provided and the un-solicited upgrade I received on the last day. All staff were very helpful, but I would in particular commend Justin for his very positive and service minded attitude.

Stayed in March 2024