It was all good and I had no complaints. Very good service and I would recommend, so nothing negative to say.

The hotel was very close to many attractions and on the border of old town Hanoi. The staff were super-helpful and friendly, I would definitely recommend. Breakfasts were very good and delicious - definitely a bonus as I didn't want to bother with lunch. Plenty of water in the room too. There was a pool on the roof which I didn't use as the weather was foggy. I loved Hanoi and booked two tours, one to Ha Long Bay and the other to Ninh Binh.

Stayed in March 2024

The location is superb, right on the edge of the old quarter. We had a tremendous room on the 9th floor with a balcony and view over the old quarter. The room was spotlessly clean with a really comfortable bed and Netflix on the tv. It was serviced daily. There is a nice pool on the roof(10th floor) and a bar area with incredible views. It felt more like a 5-star hotel rather than 4-star. Breakfast was a superb selection of local and European gold and cold food, pastries and fruit. The staff were superb. Not only did Jenny organize a brilliant trip to Ha Long Bay for us but on reception they were always ready to help and always happy to listen to what we had been up to. We didn’t see any other hotel so nice and so close to the centre. The big chains were all in West Lake but that is taxi territory and pretty soulless.

Stayed in May 2024

There should be umbrellas at the pool. It is too hot lying in the direct sun without the shade of an umbrella

Breakfast was really good

Stayed in April 2024

We stayed at the property twice either side of a trip to Halong Bay. The first room was very nice and could not fault. The second room we had was a little warn. In particular the bathroom. The shower and and flooring.

It was very well located in the part of the city close but not too close to tourist attractions and old quarter. We felt very safe. Hotel was very clean and staff extremely friendly and helpful. The breakfast was very good, as well as the rooftop and pool.

Stayed in May 2024

SMALL COMPACT ROOM AND CLOSET.

CONVENIENT LOCATION. RIGHT IN THE HEART OF OLD QUARTER. LOTS OF SHOPS AND RESTOS.

Stayed in May 2024

That I couldn't stay for longer

Exceptional. Impeccable standards. Class. It was my Birthday and they brought me a delicious cake to enjoy 🩵

Stayed in May 2024

Beautiful and clean. Great breakfast. Great sky bar to view the city and enjoy a nice breeze in the evenings. Only thing is it’s a shame you can’t get any snacks at the sky bar if you are feeling a little hungry

Stayed in May 2024

They had the most friendly staff!

Stayed in April 2024

Our bed was quite firm.

The breakfast, location and staff were all excellent.

Stayed in April 2024

Honestly, there wasn't anything that we didn't like. We felt the hotel was very comfortable, clean, and easy. Maybe the only thing we had trouble at the beginning was navigating to the hotel but it was an easy find once we ask the locals where it was. Just a couple of blocks away where we were dropped off.

Jenny, Peter, Zoe, Tien, Leo were the main reason why I gave the hotel such high marks. They were able to make our stay very comfortable and easy by booking travels for us. I have never had such great hospitality ever. We felt like there were friends and felt very welcomed every time we entered the hotel. They booked our Bus to Ha Giang and booked our shuttles to the airport. They were all very honest which we appreciated and took care of us. I would 100% recommend and come back to this Hotel! They deserve a Raise!!

Stayed in April 2024

Nothing

Excellent location in a very nice area of Hanoï. The breakfast was very rich and diversified and the staff was extremely friendly and helpful. A great thank you to whole the Team.

Stayed in April 2024

Nothing, it's all good here

Great location and the pool is very welcome in the heat

Stayed in April 2024

Room was cozy - bed took up most of the floor space and room seemed much smaller than I expected based on the pictures. AC shut off in the middle of 2 of the nights so woke up sweating

Rooftop bar and pool have a great view of the city and old quarter. Nice place to relax in the evening before heading back out to explore the more of the city. Breakfast buffet had a nice offering of fresh fruits, hot and cold items, and made-to-order eggs.

Stayed in April 2024

There pool was small. But it is expected in the area.

Great sweet little hotel in the old quarter. It is a lot smaller than in the pictures tho. Yet, the service and value for the $ is great. 2 minutes walk from The Train Street :)!

Stayed in April 2024

Na

The room was amazing. The staff were very friendly. The spa was great too & good buffet breakfast. Chloe, Jenny, Leo & Peter were all so helpful during our stay. Thank you!

Stayed in April 2024

Exceptional service from Jenny, Chloe, Leo, Peter & Tien

Stayed in April 2024

Zoe was of great help at reception. She is a wonderful human. Thanks for everything!

Stayed in April 2024

The location, the room view, the design style of the hotel, very helpful & friendly staff

Stayed in April 2024

Buffet breakfast was great but it did have a few weird dishes some mornings eg bruschetta, olives.

Amazing staff especially Chloe (reception) and Tien (doorman). Had a hiccup with a few things back home, and Chloe was exceptionally helpful.

Stayed in April 2024

Fantastic location great clean rooms and the staff was very friendly and helpful

Stayed in April 2024

A bit noisy in terms of other rooms from the corridor but not an issue really.

Well located, clean hotel with friendly staff. Very accommodating with us leaving our bags when we went to Ha Long Bay. Breakfast was good but not as a great for a vegetarian but lots of delicious fresh fruit and freshly made eggs. Pool and rooftop bar were great.

Stayed in April 2024

Quiet and very nice satisfaction.

Stayed in April 2024

Such lovely staff who went out of their way to help me when I was sick for a few days and couldn’t really leave my hotel room - bringing me breakfast, asking what else I might need and if I’m feeling better. Excellent location a quick walk to train street and right in the middle of the Old Quarter atmosphere

Stayed in April 2024

Great location a short walk to the lake and shopping, and the hotel itself was impeccable. Stayed 4 nights and couldn’t recommend a single thing to improve the service or facilities. Chloe, James, Louis, Jenny and Peter were all so helpful and friendly. Highly recommend!

Stayed in March 2024