Was strongly encouraged to check-in into another building (Gem Premier - owned under Veris Hotel) to avoid noise from staying at lvl 1 of Veris Hotel. After checking in, there's no toilet paper and the blinds are faulty, allowing small windows to be peaked through. The floor tiles were uneven as well. Also, we would have to make our way back to Veris Hotel for the complimentary hotel breakfast which could be inconvenient for old folks. Requested for breakfast to be packed as takeaway for the next morning as we would be checking out and making our way to the airport but the reception staff rejected our request. As a result we didn't have breakfast and lunch until our flight landed back in Singapore at 3pm+. During payment, was told extra 4% bank charges would be incurred while the other 2 hotels I booked at Hanoi only charges me a 3%.

Located in a quiet alley away from busy streets. Greeted by Jenny who was friendly and helpful at the start but didn't check in or answer our query promptly as the day follows.

Stayed in November 2023

quite dirty room, mold in the bathroom, leaking AC

good breakfast

Stayed in October 2023

Unfortunately this hotel didn't live up to the standards as expressed in other people's reviews or the 8 star that is advertised as. Upon check-in our receptionist did not inform us where the restaurant is, or about the emursion button in your room that you need to switch on in order to get hot water or enquire about our stay and offer any tips for our time here. In the room, there was black mould on the window frame in the bathroom, the whole bathroom floor got very wet during a shower and with a lack of towels made it extremely dangerous that one could possibly slip while walking barefoot in there.

The location was good and the bed was good.

Stayed in August 2023

Air conditioning unit was very old and no very powerful the room often got very stuffy the bathroom got unbearably hot. Staff were difficult. One day we had someone asking to check our hot water at 07:30 even though we were still asleep. The clear also tryed to come into our room without knocking at 08:20. Lucky I heard them very loudly talking outside our thin walled room so was able to stop them coming in. unfortunately they early morning talking continued tonight our stay. My last memory of the hotel will be how when we checked out the receptionist simple said “your check out” without looking me in the eye and said with cold tone. I wouldn’t stay again.

Great location

Stayed in June 2023

Narrow alley

Location and lots of eateries around

Stayed in March 2023

We were allocated rooms located in another building 3 units from the main hotel Bathroom there can get flooded as the building is quite old

The excellent location, you can walk to any where within old quarters

Stayed in February 2023

Extremely noisy! Dogs in the street whole night long, from 6 AM the annoying and unnecessary elevator jingle and neighbours noise... Result= no sleep!

Breakfast

Stayed in February 2023

Breakfast excellent

Stayed in February 2023

Room was absolutely freezing which made our stay very uncomfortable Towels had orange stains all over There were these small flying insects in the bathroom Room was clean but the bathroom needs a good deep cleaning

Lovely staff Hot water Good Wifi Breakfast was okay with plenty of options to choose from; however, the fruit should have been covered somehow as there were flies on them at times Great location Safe in the room Shower gel and shampoo

Stayed in January 2023

Shower has to be prepared by guest 25-30 min in advance and hot water only lasted for 5 minutes. We took two cold showers in winter. Wi-Fi quality was not good in our room, we couldn’t open some webpages. Tour agency from the hotel is not recommendable, we paid a 5-star tour to Ha Long Bay and we got the a small boat docked next to our room ruining all the view.

Staff was extremely helpful and polite, specially Jenny. Location is great, in the heart of old quarter. At walking distance of most of the locations.

Stayed in January 2023

We only stayed one night but the hotel was just perfect. It’s location is right in the old quarter, the rooms are clean/spacious, and the staff are lovely! The staff helped us book a tour to Sa Pa and we got a lovely big breakfast early before we went. Couldn’t rate our stay any better!

Stayed in June 2022

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Stayed in November 2023

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Stayed in February 2024

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Stayed in October 2023

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Stayed in March 2023

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Stayed in December 2022

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Stayed in February 2023

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Stayed in November 2022

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Stayed in October 2022

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Stayed in October 2022

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Stayed in November 2022

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Stayed in November 2022

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Stayed in September 2022

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Stayed in October 2022

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Stayed in October 2022