18 Bao Khanh Lane, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#219 of 879 hotels in Hanoi
Guests' ChoiceBased on 277 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.6
Value for money
8.9
Free WiFi
8.8
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End of dialog contentReviewed: 11 May 2024
Hong
United StatesNo parking
Good location
Stayed in May 2024
Reviewed: 9 May 2024
Thanongdetch
ThailandI booked wrong with date and separated with 2 bookings (continuing period) Someone staff make me confused about they explanation with my booking (explain to the things that I know) and someone make mistake about overcharged room prices, anyway they revised to corrected in final. and once day night time the rains falling, i try to asking to borrow the umbrella from staff but seem like no one heard me
Good location, nice staff (someone help a lot but someone make me confused with help 😅)
Stayed in May 2024
Reviewed: 9 May 2024
Thanongdetch
ThailandNo parking for overnight for guests
Good location, nice staff
Stayed in May 2024
Reviewed: 28 April 2024
Alan
AustraliaNothing
Location
Stayed in April 2024
Reviewed: 27 April 2024
Simon
AustraliaFantastic location. Beyond helpful and friendly staff. Room and facilities in excellent condition.
Stayed in April 2024
Reviewed: 26 April 2024
John
CanadaNothing
Excellent location and facilities, super comfortable bed for a good nights sleep, good breakfast and friendly professional personnel
Stayed in April 2024
Reviewed: 16 April 2024
Alan
AustraliaNothing
Location
Stayed in April 2024
Reviewed: 30 March 2024
Ricky
PortugalNothing
Clean and convenient
Stayed in March 2024
Reviewed: 29 March 2024
Gillian
United Arab EmiratesBreakfast could have more fruit!
Helpful staff Spacious room with double windows and a bath too!
Stayed in March 2024
Reviewed: 24 March 2024
Sunil
United KingdomReally good
Stayed in March 2024
Reviewed: 19 March 2024
Janja
DenmarkBreakfast is horrible! Room is a bit small, but fine for a short stay.
Very central location close to everything. We had a room with balcony which was nice, even though we didn’t use it because of bad weather.
Stayed in March 2024
Reviewed: 18 March 2024
David
United StatesHumid without aircon Breakfast remains a bit disappointing
Great location and excellent staff. Good beds.
Stayed in March 2024
Reviewed: 12 March 2024
Carolyn
JapanNeed more outlets; no shelf in bathroom
Great cup de sac location; near restaurants and shops; quiet on upper floors; very comfy bed and pillows. Great lighting in bathroom for makeup; helpful staff
Stayed in March 2024
Reviewed: 11 March 2024
Sophie
United KingdomHad the best experience from start to finish. Helped carry our 8+ suitcases up the staircases. The service was impeccable and the hotel was stunning. The location was right in the city centre but was very quiet compared to other places we’ve stayed at in the city centre. They helped us massively when we got stuck and couldn’t order a cab, they helped us order a cab to our location and stayed on the phone whilst we waited.
Stayed in March 2024
Reviewed: 9 March 2024
Cedric
SingaporeA bit dated, breakfast place had poor ventilation.
The hotel location was very near to the lake, on a quiet side street. There were cool cafes and restaurants with a nice vibe on the street. It was near a supermarket which was convenient. We had a good night’s rest, with a clean and comfortable room. The tv channels had English movies, and there were some nice classics! Breakfast was okay with enough options.
Stayed in March 2024
Reviewed: 8 March 2024
Graziella
RomaniaLocation - very central; breakfast-many choices; room - large, clean
Stayed in March 2024
Reviewed: 6 March 2024
Hana
Czech RepublicThe room was smaller than expected, but it was ok, enough space for two. I would appreciate having shelves in the wardrobe.
My room was surprisingly well-lit, a rarity in this densely-packed neighborhood. Breakfast and Wi-Fi were satisfactory—the latter sufficient for work thanks to individual routers in each room, though not ideal for online calls. The hotel's location was excellent, surrounded by a plethora of restaurants and shops.
Stayed in March 2024
Reviewed: 1 March 2024
Nadja
GermanyHad a perfect stay!
Central location, but still in a quiet road. Clean room and very comfortable bed! Especially the staff was incredibly friendly and helpful! Will definitely stay here again during my next trip to Hanoi :)
Stayed in February 2024
Reviewed: 19 February 2024
Maggie
United KingdomGreat location. Friendly, helpful and efficient staff. Lovely room, clean and with everything needed. Good choice at breakfast. Nothing not to like.
Stayed in February 2024
Reviewed: 17 February 2024
Brenda
United KingdomGreat location in the Old Quarter, on a quieter street. Very comfortable, spotlessly clean rooms. Staff extremely helpful and professional.
Stayed in February 2024
Reviewed: 14 February 2024
Judith
ThailandSome parts of the room like locks and card key holders on the wall are becoming old. They are falling off. It hasn't been given attention.
I keep coming back here due to its location. Easy access to everywhere.
Stayed in February 2024
Reviewed: 11 February 2024
Janet
United StatesI would say the coffee did not measure up to Vietnamese standards. But as that is available everywhere it was easily resolved.
The staff were outstanding in kindness. The provided all manner of information and assistance to make our stay in Hanoi wonderful. The rooms were light, clean, had good beds and baths. Breakfast was also good.
Stayed in February 2024
Reviewed: 11 February 2024
Jan
United KingdomGreat location. Was a little noisy on Tet Eve but only to be expected!
Stayed in February 2024
Reviewed: 11 February 2024
Marjory
United KingdomNothing
Staff were very friendly and welcoming, our room was nice (we stayed twice - before and after a trip to Halong Bay) 1st room was best and even had a bath which we loved, area was central in old town but also quiet, great pizza restaurant opposite!
Stayed in February 2024
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