Nothing

Friendly, excellent. Location and great room and breakfast. Highly recommended.

Stayed in May 2024

we had to check in at 4am and they charged us the price for another night

Stayed in May 2024

Breakfast could have been better. Lots of food out in the open and there was ants at the breads.

Location was excellent, lots to see and do and nothing was too far :)

Stayed in May 2024

Being charged for bottled water. Bacon at breakfast was always cold.

Great location

Stayed in May 2024

Location

Stayed in February 2024

Happy with everything

Space in rooms, lovely hot shower, excellent breakfast and great location - close to walk to sites of Hanoi.

Stayed in February 2024

Nothing

Staff was very friendly and helpful and the location is perfect.

Stayed in December 2023

The location, near to cafes and local food. Breakfast buffet is exceptional. Just to keep equal treatment with asian and non asian. Thank you.

Stayed in January 2024

There is nothing not to like.

There are so many great things about the Matilda, but one thing does stand out … the staff! They are the most friendly people and are really are trying to help you anyway they can during your stay. The rooms are comfy and clean. The building is in great condition AND the breakfast is simply the best. This is our second time at the Matilda and will continue to be our go to spot when in Hanoi!

Stayed in December 2023

maybe a misunderstanding but we organized transport to the airport and had to go to the domestic airport but got dropped off at the international airport this caused some confusion and we hurriedly had to get a taxi to go 2 kms to the domestic airport

Breakfast was great, staff were great and very accommodating - we had visa issues so day of arrival had to be rescheduled and the hotel was really good with communication and adaptability. Lovely rooms -we stayed in 2 different ones - both beautiful....well thought out and very clean.

Stayed in September 2023

Wifi kept dropping out

Good location

Stayed in September 2023

It was quite noisy early in the mornings as we were in a room close to the lobby

Staff were lovely, breakfast was very good and it had a good feel to the place

Stayed in September 2023

The sink was in the bedroom, not the bathroom.

Clean and comfortable large bed. Good breakfast. Staff were super helpful.

Stayed in September 2023

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All

Stayed in August 2023

One of the best 4-star hotels in the old town: the location is great - right in the middle of all the shops and restaurants, 7 min walk to the lake. Easy to do things from here. We got a room with a balcony and you have a view of the bustling street which is fun! However, the room was very quiet; It was spacious and neat with all the usual amenities. Cable TV with lots of channels, including movie channels. The staff are very kind and professional. They go out of their way to help you book any trip, transport and provide lots of helpful advice. Easy to talk at any time. Definitely and highly recommended!

Stayed in June 2023

Room was close to lift so a little noisy.

Great location in the heart of old quarter, very close to “beet street.” The staff were incredible and upgraded us for both nights and let us store our Luggage for free when we went to Sapa. Room was very spacious and the breakfast was nice.

Stayed in June 2023

Good breakfast and excellent location.

Stayed in May 2023

Great location, clean rooms, great and helpful staff

Stayed in May 2023

Location, room and staffs are wonderful!!!

Stayed in May 2023

Only thing is the laundry service is very expensive but there are plenty cheaper in the locality so this isn't even a negative to me.

A little gem! This hotel is so lovely, excellent value for money. Location couldn't be better, right in Old Quarter but still no noise and the street itself is quieter. Staff are so lovely and helpful - thanks to Hang for being so friendly! The breakfast was great, and they even packed me a little to go breakfast because I was checking out very early! Also be sure to check out the spa - I got two lovely treatments there (guests get a 20% off). If you want value for money, while still retaining all the perks of a comfortable, clean, nicely designed hotel then this is the place for you.

Stayed in May 2023

Hotel's old and outdated, so sometimes we have small bugs inside the room.

Location is best selling point of this hotel. It's conveniently located near tourist spots, along strip of restaurants, bars, and souvenir shops. Staff is very helpful too. Huge shoutout to Hằng for helping substantially with the airport transfers, Grab bookings, and reservation for tours to Ha Long Bay and Ninh Binh. Lobby staff is incredible, and makes our stay very very easy.

Stayed in May 2023

Nothing

Excellent breakfast Friendly Staff Very good location

Stayed in May 2023

can’t really fault it! maybe some money exchange service in lobby would be helpful for tourists first arriving

great location super close to beer street but still just back enough to be nice and quiet at night, we had a lower level balcony which was cool we were close to the street but could still chill on the balcony and get a nice view of the street and happenings. room size was very generous! very good value for money, would stay again!

Stayed in April 2023

Very good location , super breakfast .

Stayed in April 2023