57 Lo Su Street, Hoan Kiem, Hanoi, Vietnam
#258 of 872 hotels in Hanoi
Guests' ChoiceBased on 240 hotel reviews
8.7Cleanliness
8.9
Comfort
8.9
Location
9.7
Facilities
8.6
Staff
9.5
Value for money
8.8
Free WiFi
8.8
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End of dialog contentReviewed: 28 March 2024
Lydiah
United Arab EmiratesNothing
Breakfast was great. Good options Great Hospitality from manager Jackie, reception staff, restaurant staff. They were very helpful in booking for my other tours
Stayed in March 2024
Reviewed: 16 March 2024
Esther
AustraliaThe room is slightly on a smaller side.
Excellent location, central, but on the smaller streets so it is noise free. Laundry services were extremely affordable, and given back in a very timely manner. The staff were very friendly and accommodating to needs. If you are doing a Day Tour, expect to be one of the first to get picked up as this place is right in the city center.
Stayed in March 2024
Reviewed: 15 March 2024
Richard
Germanybe aware that the laundry service washes at very high temperatures and they dry clean.
Location is perfect to visit Hanoi and to go on trips (like Sa Pa, Ninh Binh, Ha Long Bay…) Due to it‘s location in the old quarter you always get to be picked up last and dropped off first (which is great, less waiting time in the bus). The breakfast was nice with a good view. The biggest benefit of this location, however, is the very skilled and friendly staff. They work very professional and they will support you with any inquiry you have. Jackie and his team are simply outstanding!
Stayed in March 2024
Reviewed: 6 March 2024
Pranay
IndiaNo real negatives.
The location is excellent, a minutes walk to the lake, ideal.
Stayed in March 2024
Reviewed: 5 February 2024
Aksel
NorwayRather expensive compared to that there are no facilities like swimming pool, small reception, no bar/restaurant etc. Nb I have never been to Hanoi before so it may be I compare unfavorably with in particular Thailand
Simple but good breakfast. Very good room, good bed, quiet room despite a busy city street outside. Very sweet and attentive service, truly taking care of their guests. Clean rooms.
Stayed in February 2024
Reviewed: 26 January 2024
Mark
United KingdomLack of view from windows Toilet/shower facilities were behind opaque glass doors and walls. Didn't feel completely private
Friendly, helpful staff Location, on the edge of the old town Rooms were comfortable Breakfast good
Stayed in January 2024
Reviewed: 12 January 2024
Ethel
New ZealandThere wasn’t anything really.
We were upgraded to a bigger room. The bed was comfortable and all the linen was white. The whole feeling of the room with its painted wall added to therean overall good feeling. Staff was incredibly helpful especially the reception staff - Percy who was really helpful. Jackie was amazing in organising trips for us and a taxis whenever we needed them. All the trips he organised were amazing. All the tour guides in the food walk, Vespa tour and the boat to Ha Long Bay went beyond expectations. Hanoi is fantastic!
Stayed in January 2024
Reviewed: 8 January 2024
Kiyana
AustraliaThe staff were amazing and our room was very nice.
Stayed in December 2023
Reviewed: 5 January 2024
Christian
ThailandGood location. Friendly staff. Good breakfast a la carte with several choices.
Stayed in December 2023
Reviewed: 3 January 2024
Oliver
IrelandThe hot water was extremely hot. Be careful not to burn yourself.
Great staff. Very clean. Nice breakfast.
Stayed in January 2024
Reviewed: 26 December 2023
Shelly
AustraliaFantastic location, quiet rooms amd comfortable bed.
Stayed in November 2023
Reviewed: 22 December 2023
Véronique
NetherlandsGood location, very friendly staff, delicious breakfast.
Stayed in October 2023
Reviewed: 22 December 2023
Andrew
United KingdomThe staff were very friendly and helpful!
Stayed in December 2023
Reviewed: 30 November 2023
Chamari
Sri LankaNothing
Very Good Room with all facilities. Location is very close to shopping markets. Breakfast was good with tasty fruit juice. Jackie (Manager) and all staff were super. They always willing to help us with smile face. They have arranged a nice birthday cake for our friend. Thank you for your great hospitality.
Stayed in November 2023
Reviewed: 27 November 2023
Magnus
NorwayPerfect location in the old quarter! Easy to walk to everything and still just outside of the most noisy streets with Night Clubs and restaurants. Super friendly staff
Stayed in November 2023
Reviewed: 11 November 2023
Sandra
United StatesWhat I didn't like is when the power went out they didn't have a generator to repower the hotel up I think that's important thing to have especially to keep your customers comfortable.
The location was great near the popular lake, walking distance from eateries, entertainment &shopping.
Stayed in November 2023
Reviewed: 10 November 2023
Javid
FranceExtremly friendly, poliet and ready to help staff. Very central with easy access to lots of coffee shops, restaurants and a graet place for walks around the lake there. Good breatfast. Coffee, tea and snack available in room for free. Easy place to book a taxi very fast. About 40 minutes from airport.
Stayed in November 2023
Reviewed: 9 November 2023
Pamela
PhilippinesNothing, everything was wonderful
Hanoi La Selva is simply the best. Right after booking, I was contacted right away by the property manager, Mr. Jackie via WhatsApp to confirm the booking. Initially, our group was set to stay in the Two bedroom suite but due to unfortunate circumstances, two of our group was unable to make the trip. Mr. Jackie was easy to contact and was able to amend our booking at no extra cost. I am really thankful for this. The location is right at the heart of Hoan Kiem, so everything was easily walkable. Our tours were easily able to locate our hotel for pickup. We would also like to commend the rest of the staff such as Joy, Lily, Percy and everyone else for great service and for going above and beyond their duties. Upon arriving, they made sure we were comfortable right away and offered a welcome drink. They have a map to the city sights, stores, restos, and whatever you need. Breakfast is not buffet style, but made-to-order from a menu. You can order as much as you want though. They offered mostly, noodles (beef, vegetable, chicken), breakfast sandwiches, eggs, coffee, and fruit juices. Another example of great service was when they provided takeaway breakfast because our tour pickup was at 5:30 AM. The rooms are exactly what they look like in the pictures. There was a bidet, walk-in shower, bathroom toiletries, and daily refill of bottle water, instant coffee, tea, and crackers. Housekeeping was done daily. We are grateful to Hanoi La Selva for making our stay wonderful and allowing us to extend for another day due to flight cancellations.
Stayed in November 2023
Reviewed: 5 November 2023
Ravi
IndiaNothing, everything was great.
The service was amazing. The staff went out of their way to be helpful as we're very informative. Jackie was very helpful, quick to reply to any query even before we reached Hanoi. The tours we took from the hotel were really good. Good breakfast options as well. Everyone' made us feel welcome. I would go back again!
Stayed in November 2023
Reviewed: 1 November 2023
Theo
AustraliaNo complaints at all
Fantastic location!! So close to everything. The staff are next level Excellent 👏👏👌 So helpful 🙏 they sorted out everything we needed from site seeing, transportation, local knowledge and even our laundry😁 Breakfast was fantastic, very tasty! The room was very clean and serviced daily Overall great value for money, fantastic staff, great location and we are booking in next year again 👍
Stayed in October 2023
Reviewed: 28 October 2023
Faith
United StatesNothing
Very cute boutique style hotel located in a great location for tourists. It was very clean and comfortable. The breakfast options were very good western and Asian options and was prepared per order. The reception staff was very friendly and arranged all of our tours and accommodations for the remainder of our north Vietnam trip. The quality of everything that we booked was very nice.
Stayed in October 2023
Reviewed: 24 October 2023
Julia
IrelandJackie, Nathan and Joy were all amazing. it's one of the friendliest places you'll ever stay in. Great location and breakfast, too.
Stayed in October 2023
Reviewed: 20 October 2023
Kimberley
United KingdomIt needed Air conditioning in the restaurant area. To be able to get a drink in the restaurant area in the evening.
Very friendly staff, central location, comfortable beds, good family room.
Stayed in October 2023
Reviewed: 15 October 2023
José
BrazilEverything was perfect.
We liked everything. The staff is wonderful, the breakfast is great and the location is sensational. Comfort is as expected. The concierge's instructions were fantastic and we were 100% satisfied. We took two tours through the hotel reservation and it was perfect!! I recommend it.
Stayed in October 2023
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