Nothing, going back and staying again

Location and extremely helpful staff

Stayed in May 2024

Moved here from a different hotel due to the noise. The room was really clean and the staff was super helpful.

Stayed in May 2024

Gym was good enough but some equipment could be upgraded.

Breakfast was amazing! Staff were great.

Stayed in May 2024

Perfect location, perfect staff. Perfect in every way.

Stayed in April 2024

Busyness of Hanoi its a town

Excellent hotel-friendly service and a much-needed pool in Hanoi.

Stayed in April 2024

Best hotel in old town! Perfect service friendly staff large beds Lovely breakfast

Stayed in April 2024

We booked a room with Windows and 2 separate beds. Upon arrival we heard they were overbooked for the first night for a room with Windows. Really a bummer as we booked them to get over our jetlag a bit sooner. I think this happens quite often in the whole area, though the personnel gave us three fair options and a decent room (though without windows). As a refund we choose the 60min massage for the 2 of us; just perfect after our flight we just had. And for the second night we got a big room with windows and a balcony on the 7th floor. Nothing to complain about!

The staff has been really helpful, foremost Henry, Jenny and Mae. We got a load of insider tips on Hanoi, they helped us out on booking a transfer to Trang An afterwards and for bicycles in the city, anything with a smile. The hotel itself is in a good shape; facilities in the room and in general are clean, the pool with a view is amazing for a dip and the breakfast had a good choice of different styles. Never sure on if the excellent service was part of us being white Europeans, and me alone with my 11-year old son, but all the other guests from all parts of the world looked pretty happy as well :))

Stayed in April 2024

Nothing

The property was fantastic. Best customer service I have ever experienced. Amazing!!! The staff make staying here the best. We didn’t want to leave. Well done to all the staff especially at reception, the bar staff and breakfast staff.

Stayed in April 2024

Odd noise at night, motor running? Something annoying! I suspect it came from outside, nothing the hotel could do about it.

Great location, staff fabulous, very clean and tidy property inthe heart of the old quarter

Stayed in April 2024

Very nice staff

Stayed in April 2024

Small counter space in the bathroom We didn’t use the roof top patio but it looked nice.

Perfect location in downtown Hanoi. The staff were lovely. The breakfast had a wonderful selection. The rooms were basic. No window in the room but this did help with less noise at night. The bathroom was small. There wasn’t much counter space for your toiletries.

Stayed in March 2024

the windowless room

Rooftop space

Stayed in March 2024

Jenny on reception was amazing. She helped us book transport to our next destination and arranged a street food tour. We also arrived very early after a 24 hour flight and she got our rooms ready much earlier than normal check in. Alex on the street food tour around Hanoi was brilliant. We learnt so much about the culture and history of Vietnam and the restaurants we went to were delicious. The tour ended up with an egg coffee on train street. A great location. 12 min walk to St Joseph Cathedral.

Stayed in April 2024

Coffee and juice available at breakfast were not great but just ventured out for an excellent one elsewhere

Lovely hotel, rooms were reasonably spacious and bed was very comfortable. Great location in the old quarter. Staff all very helpful and friendly.

Stayed in March 2024

Nothing

fruit bowl and 2hr happy hour. Couresly & helpfulness of staff

Stayed in March 2024

The property is in the central location , close to main attractions, restaurants… , it’s very clean. Breakfast is nice . Room is not too big but ok size. The staff is very nice, polite, and helpful . I don’t have complaints

Stayed in March 2024

The noise level was quite high. We were woken up several times by both other guests in the evening and staff in the morning.

We had a lovely stay at the Light. Our room was spacious with plenty of charging points and a large comfy bed. Breakfast was very good with a great selection of Vietnamese and Western food. The poached eggs were perfect!

Stayed in March 2024

Gym could have a few more things.

Super great stay in a prime location. Everybody super helpful without being too pushy.

Stayed in March 2024

No window in room. Other than that, perfect.

Stayed in March 2024

The room was large and well furnished but was strangely configured with the bed against the wall.

Excellent location for exploring Hanoi. The staff were courteous and efficient.

Stayed in February 2024

A perfect stay, the team finds solutions for everything, a very punctual airport shuttle and I even booked an activity with the hotel of very good quality, thanks to Jenny for her professionalism

Stayed in March 2024

Pool was a disappointment. Freezing cold and a lot smaller in reality.

Good location.

Stayed in March 2024

The pool was cold so couldn't use due to the colder weather. Nothing they could have done about that really.

Breakfast was good. Good choice. Eggs cooking station was lovely. Bar staff were excellent.

Stayed in March 2024

We did wish we had booked a room with a window. But that is our fault, didn't read the description closely .

The staff were super nice , and helpful. From how to get to local attractions to where to find the best Pho. Lem was particularly helpful when we had issues with a pick up for the airport. Thank you! The hotel,is located in walking distance to so many sites. The breakfast is very good, and the rooms are 'cozy'.

Stayed in March 2024