very good location in the center from the old quarter of hanoi. Friendly staff. The room was a little bit small, but very comfortable and the bed was amazing

Stayed in May 2024

No windows in the room but you get over it quickly

Amazing location, decent gym, fantastic housekeeping, clean, good shower, Netflix on TV

Stayed in May 2024

NA

Great location, clean helpful & friendly staff.

Stayed in May 2024

We arrived around 2:30 in the night but had a very smooth check-in and it was no problem to have a half our late check-out. Rooms are good.

Stayed in May 2024

The fact that it’s not on there web site ..or mentioned when booking about the top floor breakfast and pool is stairs…

Great staff…great room…small but good…we had a 20 sq room as we wanted a shower not bath..the only thing that needs to be on there web site is…elevator only goes to 10 floors…11 th floor is where the breakfast and pool is and it’s stairs to them both…saying this I’m not a fan of stairs..body problems but managed them ok for 4 days…we walked everywhere local didn’t need transport close to everything that was on our tommy tourist list…..pool was ok only needed for quick dips

Stayed in May 2024

Great location, comfortable bed and excellent staff.

Stayed in May 2024

Swimming pool wasn’t great, not a great restaurant.

Clean and comfortable, staff were very friendly and helpful

Stayed in May 2024

Lovely staff, great breakfast, great location

Stayed in May 2024

No window

Lovely staff, make you feel like you are part of the family

Stayed in May 2024

Having no window and climbing extra stairs to go for breakfast

Clean, great staff, great brekky.

Stayed in May 2024

Nothing

This was our second stay after a few days away and the staff organised for our extra luggage to be stored and also stored when we left for a couple more days even though we weren’t coming back to stay.

Stayed in May 2024

Nothing, going back and staying again

Location and extremely helpful staff

Stayed in May 2024

Moved here from a different hotel due to the noise. The room was really clean and the staff was super helpful.

Stayed in May 2024

Gym was good enough but some equipment could be upgraded.

Breakfast was amazing! Staff were great.

Stayed in May 2024

Perfect location, perfect staff. Perfect in every way.

Stayed in April 2024

Busyness of Hanoi its a town

Excellent hotel-friendly service and a much-needed pool in Hanoi.

Stayed in April 2024

Best hotel in old town! Perfect service friendly staff large beds Lovely breakfast

Stayed in April 2024

We booked a room with Windows and 2 separate beds. Upon arrival we heard they were overbooked for the first night for a room with Windows. Really a bummer as we booked them to get over our jetlag a bit sooner. I think this happens quite often in the whole area, though the personnel gave us three fair options and a decent room (though without windows). As a refund we choose the 60min massage for the 2 of us; just perfect after our flight we just had. And for the second night we got a big room with windows and a balcony on the 7th floor. Nothing to complain about!

The staff has been really helpful, foremost Henry, Jenny and Mae. We got a load of insider tips on Hanoi, they helped us out on booking a transfer to Trang An afterwards and for bicycles in the city, anything with a smile. The hotel itself is in a good shape; facilities in the room and in general are clean, the pool with a view is amazing for a dip and the breakfast had a good choice of different styles. Never sure on if the excellent service was part of us being white Europeans, and me alone with my 11-year old son, but all the other guests from all parts of the world looked pretty happy as well :))

Stayed in April 2024

Nothing

The property was fantastic. Best customer service I have ever experienced. Amazing!!! The staff make staying here the best. We didn’t want to leave. Well done to all the staff especially at reception, the bar staff and breakfast staff.

Stayed in April 2024

Odd noise at night, motor running? Something annoying! I suspect it came from outside, nothing the hotel could do about it.

Great location, staff fabulous, very clean and tidy property inthe heart of the old quarter

Stayed in April 2024

Very nice staff

Stayed in April 2024

Small counter space in the bathroom We didn’t use the roof top patio but it looked nice.

Perfect location in downtown Hanoi. The staff were lovely. The breakfast had a wonderful selection. The rooms were basic. No window in the room but this did help with less noise at night. The bathroom was small. There wasn’t much counter space for your toiletries.

Stayed in March 2024

the windowless room

Rooftop space

Stayed in March 2024

Jenny on reception was amazing. She helped us book transport to our next destination and arranged a street food tour. We also arrived very early after a 24 hour flight and she got our rooms ready much earlier than normal check in. Alex on the street food tour around Hanoi was brilliant. We learnt so much about the culture and history of Vietnam and the restaurants we went to were delicious. The tour ended up with an egg coffee on train street. A great location. 12 min walk to St Joseph Cathedral.

Stayed in April 2024