22 Chan Cam, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#51 of 881 hotels in Hanoi
Guests' ChoiceBased on 188 hotel reviews
9.4Cleanliness
9.4
Comfort
9.5
Location
9.8
Facilities
9.0
Staff
9.9
Value for money
9.5
Free WiFi
8.9
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End of dialog contentReviewed: 20 May 2024
Quân
VietnamThe location is in the old town so it’s quite convenient for visting Hoan Kiem lake, puppet water show,…There are a lot restaurants near by. The staff was so nice and supportive
Stayed in May 2024
Reviewed: 20 May 2024
Rita
AustraliaNa
Na
Stayed in May 2024
Reviewed: 19 May 2024
Jack
United KingdomNothing.
Good location. Staff were very helpful and gave me a breakfast bag both mornings for my trip and my trip to airport.
Stayed in May 2024
Reviewed: 18 May 2024
Martini
GermanyPressure of shower water a bit weak.
Great Location. Staff friendly. Top recommend.
Stayed in May 2024
Reviewed: 18 May 2024
Tara
IrelandWe really enjoyed our stay here. The staff, including Jay, were so friendly and accommodating. They helped us to arrange our airport transfer and they also changed it when our flight was delayed. The location is very convenient for visiting Hoan Kiem lake and the Old Quarter. Our room was comfortable and very quiet for the middle of the city. I would highly recommend this hotel!
Stayed in May 2024
Reviewed: 18 May 2024
Ernest
Australia10 STARS! Excellent service! Special mention to Jay, Henry, Michael and William! We should’ve stayed here a bit longer. I definitely recommend staying here if you are visiting Hanoi.
Stayed in May 2024
Reviewed: 18 May 2024
Ciaran
IrelandHotel staff were extremely friendly and helpful, greeted us on arrival, with helpful tips on the location, gave us a map of local amenities, Henry was so helpful. when checking out we were given a small gift pack, with fruits etc, a nice touch and very much appreciated, would highly recommend this hotel if you are visiting Hanoi.
Stayed in May 2024
Reviewed: 16 May 2024
Kieran
United KingdomClean and great facilities in the perfect location staff could not be more friendly and helpful wonderful stay
Stayed in May 2024
Reviewed: 16 May 2024
Ben
IrelandNothing
Excellent in every way. Spotless rooms, incredible, personal service. Lunch bag for us before our day excursions, let us store our bags on layovers even when we weren’t staying in the hotel, carried our bags to our room. Jay was only ever a text away to sort any concerns or answer any questions. Right in the centre of Hà Nội too, you could not ask for a better hotel or staff. 5 stars. Thank you so much to everyone at the hotel.
Stayed in May 2024
Reviewed: 16 May 2024
Hardip
IndiaCentral located
Very good staff there behaviour was excellent
Stayed in May 2024
Reviewed: 15 May 2024
Jackson
AustraliaVery central location, staff are some of the best I've come across in my travels, extremely accomadating and helpful, Jay couldn't have helped more. Rooms are clean and comfortable. Have booked to stay again when I return to Hanoi. Thank you very much!
Stayed in May 2024
Reviewed: 14 May 2024
Christiane
AustriaAll staff was super helpful and nice, especially Henry. Airport pickup worked perfectly.
Stayed in May 2024
Reviewed: 13 May 2024
Lynda
AustraliaNo complaints
Location, staff and room
Stayed in April 2024
Reviewed: 12 May 2024
Zrinko
CanadaGreasy iron that was promptly replaced, loud housekeeper (only the first morning)
Great location, helpful staff on hand, clean room, nice view from the room, vibrant neighbourhood
Stayed in May 2024
Reviewed: 12 May 2024
Eemeli
FinlandRoom was lovely, spacious, and clean with a beautiful view from the balcony. The staff was helpful and always friendly. The location was perfect for a short sightseeing trip in Hanoi
Stayed in May 2024
Reviewed: 12 May 2024
Gavesh
IndiaA room that didn't have any window or ventilation.
There is no breakfast at this hotel. Location wise it is at prime location. Rooms are ok.
Stayed in May 2024
Reviewed: 12 May 2024
Emmanouil
GreeceThe hotel was centrally located, the rooms were very clean and spacious and the staff did everything they could to help us and make or stay trouble-free.
Stayed in May 2024
Reviewed: 11 May 2024
Hamish
AustraliaThe staff were exceptional and especially Jay who was very friendly and helpful. William was also a friendly face to see.
Stayed in May 2024
Reviewed: 11 May 2024
Juliane
SpainShower head could be renewed.
Staff super friendly and attentive. Very welcoming and kind.
Stayed in May 2024
Reviewed: 10 May 2024
Alessia
SwitzerlandHotel staff is very friendly. The room is clean and the location of the hotel is perfect as you can reach everything by foot. Hotel staff member Jay knows everything. He knows the best food places, shopping and sightseeing places or activities. We could also buy a sim card in the hotel which was very helpful. We really enjoyed our stay so that we booked again a room in that hotel.
Stayed in May 2024
Reviewed: 9 May 2024
Yuval
IsraelAs a country with very high humidity, we would have to expected a better AC
Very good people, helped with everything we needed, they were welcoming and had great manners. The room was clean, big enough for 2 and had all the things we needed.
Stayed in May 2024
Reviewed: 7 May 2024
Asim
Pakistanlocation is central near to train street. staff was very helpful. Mr. Jay personally received us and upgraded our room as well.
Stayed in April 2024
Reviewed: 7 May 2024
Nhung
United StatesNone
The property is in the center of everything. Staffs are very helpful and friendly.
Stayed in May 2024
Reviewed: 7 May 2024
Daniel
SwedenThe hotel is very clean and well organised, all the staff is very welcoming and kind. Jay has been available for helping with suggestions the whole time. We will recommend to anyone!
Stayed in May 2024
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