92 - 94 Hang Trong, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#11 of 879 hotels in Hanoi
Guests' ChoiceBased on 1621 hotel reviews
9.5Cleanliness
9.6
Comfort
9.7
Location
9.8
Facilities
9.3
Staff
9.8
Value for money
9.3
Free WiFi
9.4
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End of dialog contentReviewed: 16 May 2024
Gabbi
AustraliaNothing
Location and breakfast
Stayed in April 2024
Reviewed: 16 May 2024
Alexandre
FranceI had a great time at the Oriental Jade. The facilities were great and the staff were very nice.
Stayed in May 2024
Reviewed: 15 May 2024
Suzanne
AustraliaStaff, roof top pool and bar, location
Stayed in May 2024
Reviewed: 15 May 2024
Abdulla
QatarNothing
The staff very helpful and respectful , location at heart of Hanoi surrounded by all you needs and with throwing stone from important places at city , I tried the breakfast was very good
Stayed in May 2024
Reviewed: 14 May 2024
Jessica
AustraliaWonderful breakfast and the room was perfect. The staff were very friendly and helpful
Stayed in May 2024
Reviewed: 14 May 2024
Sagori
IsraelMagical place
Stayed in May 2024
Reviewed: 13 May 2024
Gaynor
United Statesthere is nothing we didn’t like:)
The people! Employees at this fine hotel provided unparalleled service, from start to finish! The Property: gorgeous, well-appointed, comfortable.
Stayed in May 2024
Reviewed: 10 May 2024
Joanna
FranceNothing
Super friendly staff and great location. Nice quality and high standards. Great breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Johnmac79
AustraliaStaff were amazing from arrival to departure. Seriously about 6 of them formed a farewell committee and seen us off in a taxi, wonderful hospitality.
Stayed in May 2024
Reviewed: 9 May 2024
Ankkit
IndiaI was greeted with unparalleled warmth and hospitality. The impeccable service, luxurious accommodations, and attention to detail surpassed all expectations, making my stay truly unforgettable. Your commitment to excellence is evident in every aspect of the guest experience.
Stayed in May 2024
Reviewed: 9 May 2024
Emmanuel
AustriaGreat location in the old town, amazing staff, excellent breakfast
Stayed in May 2024
Reviewed: 9 May 2024
Nadeem
CanadaNothing
Customer service
Stayed in May 2024
Reviewed: 8 May 2024
Éva
HungaryAfter we checked out from the hotel, I wrote an email in connection of my lost sunglasses. I repeated it 3 times, but there was not any answer. Pity they didn't reply at all.
The breakfast was abundant. Very big choice. The location is excellent. The staff was very helpful during our stay.
Stayed in April 2024
Reviewed: 8 May 2024
Siebe
NetherlandsA perfect location in the centre of old Hanoi. An oasis of peacefulness and a rooftop bar with a swimming pool. Management and personnel were very friendly, attentive and adequate.
Stayed in April 2024
Reviewed: 7 May 2024
Marco
United KingdomNothing
The location of the hotel was excellent as it was central, the staff were all fantastic and always helpful and friendly. All the hotel was super clean and the room was laid out well and comfortable. Breakfast in the morning was relaxed and a variety of options for everyone.
Stayed in May 2024
Reviewed: 7 May 2024
Danielle
United KingdomManager asked us 3 times when checking out to leave a 5* review on TripAdvisor, and then sent a follow up email about it a couple of days later. We would have done it regardless.
Staff so so friendly. Spoke really good English. We got so many free gifts for our honeymoon. Room good size and clean. Great location and fab view from the rooftop pool. Breakfast good.
Stayed in May 2024
Reviewed: 6 May 2024
Nicky
United KingdomThe pool and bar area are merged into one small space on the roof. It was a bit cramped and the music was a bit loud for a mid afternoon swim!
This hotel is in a great location in the heart of the old quarter. It was very easy to walk every where. Even though the hotel is very central, our room was very quiet and the bed was super comfy. It was my birthday while we were in Hanoi, and the hotel staff delivered a complimentary bottle of wine and a birthday cake to our room, which was a lovely surprise. The staff were great and looked after our luggage while we spent two nights away on a cruise. Great breakfast too!
Stayed in April 2024
Reviewed: 6 May 2024
Paul
United KingdomThe staff greeted me warmly when I arrived. The room was very comfortable and well appointed. The breakfast was delicious and had many excellent choices. I only wish I could have stayed longer in Hanoi.
Stayed in May 2024
Reviewed: 5 May 2024
Jacqueline
United KingdomLovely, clean hotel in a great location. Staff were also lovely and helpful.
Stayed in April 2024
Reviewed: 5 May 2024
Xavier
SingaporeNA
Very central, very clean, great breakfast, fantastic service/staff
Stayed in May 2024
Reviewed: 4 May 2024
Kasper
DenmarkGreat location, amazing facilities, and wonderful service. Would definitely book this the next time coming to hanoi.
Stayed in April 2024
Reviewed: 3 May 2024
Ilse
SingaporeStaff is super friendly & helpful - room is very clean and comfortable. Breakfast was great with lits if options & fresh ingredients.
Stayed in May 2024
Reviewed: 2 May 2024
Naomi
AustraliaAll lovely.
Perfect location, amazing pool: spectacular. Great breakfast, good sleep; room was nice and quiet.
Stayed in May 2024
Reviewed: 2 May 2024
Sherif
GermanyNothing! Everything was perfect!
The hospitality, kindness and smile of everyone of the staff was extremely good! Put on top of that an awesome location, amazing rooms, great food and a top value for money in a luxurious hotel .. probably one of the best places to stay in the old quarter in Hanoi! Hannah the receptionist was really kind and helpful by all means .. she even helped us get our luggage transferred to another hotel in the old quarter as we went on a Ha Long Bay cruise after checking out from the Jade. Even the manager of the hotel came to say goodbye and gave us a very nice souvenir when we checked out. Totally recommended!
Stayed in April 2024
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