15E Phố Hàng Cân, Hoan Kiem, Hanoi, Vietnam
#173 of 867 hotels in Hanoi
Guests' ChoiceBased on 327 hotel reviews
8.9Cleanliness
8.9
Comfort
8.9
Location
9.7
Facilities
8.6
Staff
9.7
Value for money
9.0
Free WiFi
9.3
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End of dialog contentReviewed: 1 June 2024
Samantha
AustraliaStreet noise, but this was ok considering the location
Location was great, easy access to everything. Highly recommend. Staff went above and beyond to cater to all our needs.
Stayed in May 2024
Reviewed: 30 May 2024
H&m
United StatesWe stayed only for 2 nights, 1 full day and we walked all day so really nothing to comment.
The staff are very friendly. It's right in the center of everything. So easy to get around. Breakfast is ok.
Stayed in May 2024
Reviewed: 25 May 2024
Celine
IrelandThere was an issue with the television where the picture would drop in and out and also the sockets beside the bed didn’t work which was very annoying
The location was very good and so were the staff
Stayed in May 2024
Reviewed: 22 May 2024
Jane
New ZealandNothing
Right in the middle of the old quarter , very helpful staff( Linda especially), quiet at night, clean and cool
Stayed in May 2024
Reviewed: 21 May 2024
Emma
United KingdomNothing.
The staff were very friendly! They moved us room when the air con was not strong enough which was very kind. They helped with recommendations around Hanoi.
Stayed in May 2024
Reviewed: 19 May 2024
Samantha
SingaporeNothing
Exceptional value with breakfast included. Staff very friendly and looked after us throughout our stay.
Stayed in May 2024
Reviewed: 19 May 2024
Samantha
SingaporeNothing I can think off.
The staff are wonderful, very friendly and helpful. Breakfast was very good with options of eggs, pancakes cooked fresh. Selection of fresh fruit & Vietnamese options too. Room was clean and well maintained with free cold water. Very good location with lovely coffee shops just around the corner, laundry down the road & a fantastic relaxing massage. Highly recommend for value for money.
Stayed in May 2024
Reviewed: 18 May 2024
Jodie
United KingdomGood location and lovely staff
Stayed in May 2024
Reviewed: 16 May 2024
Macarena
AustraliaThe staff
Stayed in May 2024
Reviewed: 11 May 2024
Nornazri
SingaporeLocation was perfect and 24hours desk
Stayed in May 2024
Reviewed: 9 May 2024
Ting
MalaysiaExceptional Hospitality Experienced
Stayed in May 2024
Reviewed: 7 May 2024
Valerio
Switzerland-
Great location in the old quarter, not far from the main sightseeing spots in Hanoi. The room was simple and clean, the pancakes for breakfast were delicious! The staff were really helpful and kind: they provided us with useful information for visiting the city and they efficiently arranged our transfer to Ninh Bihn. Even days after we left, they were so kind to organise our transfer to Sapa and they even let us use the shower and prepared a snack for the long trip. Thank you again for you kindness!
Stayed in April 2024
Reviewed: 7 May 2024
Jaco
VietnamThe breakfast tables is part of the reception area.
Room comfortabel. Showing its age but still good. Great staff and friendly service.
Stayed in May 2024
Reviewed: 6 May 2024
Tomas
IrelandNothing
Very nice
Stayed in May 2024
Reviewed: 6 May 2024
Daniel
United KingdomNothing
Very spacious room
Stayed in May 2024
Reviewed: 6 May 2024
Jack
IrelandThe staff were lovely and the room very clean and comfortable. Location is also great!
Stayed in May 2024
Reviewed: 1 May 2024
Sandra
Francejenny was wonderfull and help us for everything ... very good hotel
Stayed in April 2024
Reviewed: 29 April 2024
Khai
FranceThe staff was very helpful and considerate. They are available if you need to book trips outside of Hanoi. The rooms were cleaned everyday.
Stayed in April 2024
Reviewed: 28 April 2024
Patricia
United KingdomNothing
The breakfast was very nice The staff were very friendly and helpful, especially Jenny. Jenny was very helpful even before we started our holiday, she helped with booking a few of our trips. Nothing was too much.
Stayed in April 2024
Reviewed: 27 April 2024
Vinesh
South AfricaThe breakfast was average. K0
The Location was great. The staff was very helpful and friendly. The room was good value for money.
Stayed in April 2024
Reviewed: 25 April 2024
Daniel
Hong KongNo lounge or breakfast area
Good value for money
Stayed in April 2024
Reviewed: 24 April 2024
Jari
FinlandLocation, friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Leiha
United StatesHotel is a little dated, but it matches the vibe of Old Quarter.
The location of hotel was great, right in Old Quarter Hanoi. Room was decent sized, comfortable enough for three people. Hotel also offered daily breakfast, just enough to start your day. And the staff is outstanding. Amazingly friendly and always willing to help.
Stayed in April 2024
Reviewed: 23 April 2024
Sunil
IndiaLobby area and dining area is little bit congested
Location and room size is fabulous as per the price
Stayed in April 2024
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