Nothing really

The staff was lovely, room was simple but worth its price

Stayed in May 2024

Amazing hotel, with incredible staff. Room with what you need. Highly recommend. Very good value for money!

Stayed in April 2024

Nothing. We will definitely return next year, we loved the Thien Hai Hotel and the street-fronting room we had on the 4th floor.

Nice room, very clean, and great staff who went above and beyond such as taking our suitcases in and out of the hotel when we arrived and departed. Fantastic location near the centre of HCMC and easy walking distance to most of the main attractions. Good coffee shops and a great craft beer pub nearby and a 24 hour supermarket next door. Almost forgot - a great buffet breakfast included each day, including an assortment of English and Vietnamese foods including fresh fruit.

Stayed in April 2024

My room (502) sometimes smells the sewage by the toilet. The smell of the sewage gone after you take a shower. I guess the water from taking the shower thoroughly flushing down the dirty stuffs from the pipe.

Breakfast was excellent and taste good. Location is convenient to all attractions. Room is kind of small and hot water is not enough at night, although it is plenty in the afternoon or early in the evening.

Stayed in April 2024

Some would say the furniture/decor style is outdated, but it is all functional, solid and clean. Not fussy ie too many decorative pillows which we personally like.

The central air conditioning in our room worked the best of any hotel we have stayed at in our budget-mid range price point over our 14 day trip to Vietnam. It did take a bit of time to cool down so just need to be patient. The furniture and room generally is somewhat "basic" and not the newest but the relative lack of humidity in the room made up for it. All was well maintained, staff, especially at the front desk friendly, straightforward check in and bill. We liked the location, faced the street and thus minor noise but did not keep us awake as on the 3rd floor. We were suprised that a decent breakfast was included which was very convenient. One of us found the bed on the hard side but the other one loved it, good linen quality. Would stay again.

Stayed in April 2024

Very basic and featureless. Doors are thin so noise from down the corridor comes through. The hotel hasn't been maintained with much care: WiFi routers dangle from cables in the corridors and the rooms have been carelessly painted with splashes on the door frames and patches missed on the walls. Had to report a leaking sink that was dripping on the floor. The two medium bottles of water in the fridge are considered as "the mini bar" (but the two small bottles on the table are free) - would have been good to have that labelled in the room rather than digging around for cash when trying to checkout swiftly.

Staff were always very friendly and available. Location is good and close to the market and well situated for transport links and fairly close to attractions like the museum. Desk space is good if you're working away and WiFi was decent but not quite strong enough for zoom calls.

Stayed in March 2024

The room description said the room we would be staying in had a city view. Instead it had a view of a wall of another building about 6 metres away. We weren't too worried about that though as we spent most of our time away from the hotel. The bed was rock hard but my wife and I were both so tired from our flights from NZ that we slept soundly anyway. For anyone used to a soft bed this could be a problem.

Great buffet breakfast included in room price. Bacon, fried eggs, and enough other foods including fruit, bread etc would likely satisfy most palates. Drinks included tea, coffee, and orange juice. Our room (503) was quiet and we could barely hear street noise.

Stayed in March 2024

Maybe the hotel could have an earlier breakfast or breakfast on the go, for those who need to go early in the morning.

Good location, nice staff who knows good english. Comfy beds and the room has everything that you need and so priceworthy! Would stay here again.

Stayed in March 2024

Nothing

Absolutely fantastic from all point of view with special staff; lady at the desk so helpful, so nice and made our trip much easier!!! Wonderful place to stay !

Stayed in February 2024

Nothing

Very clean, the breakfast delicious,, and the staff very helpfull, especially the woman in the front desk,, she’s very nice and help me to find best restaurant and shopping place

Stayed in January 2024

Nothing

Very clean, the food delicious.. and staff very helpfull, especially the woman, she will tell me the nice restaurant and shopping place that really good.. many thanks to you..

Stayed in February 2024

none

Hotel Clean! Hotel’s people are all nice.

Stayed in January 2024

Everything and more terrific value, super clean and great staff

Excellent and polite staff and so helpful

Stayed in November 2023

My room have no windows

Great

Stayed in November 2023

To leave this nice place.

Staff is perfect !

Stayed in August 2023

no window

this room clean, AC ok, good breakfast and close to family mart.

Stayed in July 2023

Bed is a little on the hard side

Staff was extremely helpful and nice.

Stayed in July 2023

Mr.phu was exceptionel and he got my delivery from shopping company .Staff was really gentil and professional

Stayed in May 2023

liked everything

staff were excellent

Stayed in April 2023

air conditioning didn’t work properly and the bed was rock solid hard

staff were great and the location excellent

Stayed in April 2023

The bed was very hard and uncomfortable (not something I’m usually fussy about!)

Fantastic location and friendly staff. Clean and very nice shower

Stayed in March 2023

Nice and clean room. Realy quiet place. Good location near everything you need.

Stayed in March 2023

First of all, I had to cancel my original booking because my visa did not come through on time and the staff was lovely enough to waive the cancellation fee. It was only natural that I booked with them again when finally arriving to Saigon! When checking in I was offered a free upgrade simply because they had it available, and the room was huge and bright. The location is great, and the lovely people of Thien Hai helped with my luggage and arranging a ride as well. I wish I could have stayed longer.

Stayed in March 2023

The lighting was a tad dark and the room was a little older than pictured but everything was well-maintained and clean!

The staff were incredibly friendly and accommodating. Location is great, with a convenience store right next door and all the major sights within walking distance. It's central but not in the middle of nightlife, which I really appreciated. It's located on a pretty busy street, which meant I could occasionally hear cars through the night but I was able to sleep well and it also made me feel safe as a solo female traveler staying out late. Would stay again.

Stayed in March 2023