There are many ants in the room.

price, location

Stayed in May 2024

The bathroom wasn't super clean but but was OK

The location is excellent. Walking distance to many attractions. Hoam Kien lake 10-15 min walk. Many small cafes and grocery stores close by. Breakfast was superb with lots of choice and more than we could eat. Staff all very helpful and friendly

Stayed in April 2024

Beds were very firm. Elevator was very slow. Air con in the lobby wasn't effective.

Breakfast was fine. Few flys in and around the food on a consistent basis which wasn't great.

Stayed in April 2024

Decor is a bit tired.

It is very good location. Staff are very friendly.

Stayed in March 2024

Breakfast was so so

Very clean, nice rooms with comfortable bed. Good value, friendly staff.

Stayed in April 2024

It was all good. Breakfast can get a little crowded as guests from the other hotels in their group use Phoenix Palace for breakfast. 8am seems to be the peak time but they serve between 7-10 so you can easily avoid the peak time.

Location was excellent. Staff were helpful and friendly. Room was clean and beds were comfortable. Air con and fan worked well to keep things cool. The breakfast was good.

Stayed in March 2024

The room closest to the street was pretty noisy throughout the night and in the morning. It made it difficult for the children to stay sleeping.

Breakfast was delicious and a big hit with the kids. We loved the size of the room as well; there aren't many places in Hanoi that have big enough spaces to accommodate a family, and the space was very generous with enough beds for 5. The owners were so friendly and accommodating, and the location was in right in the heart of the Old Quarter.

Stayed in March 2024

The pillows were too big and hard which is almost impossible to sleep with. Cleaning could be improved slightly in areas such as window sills.

The shower had great pressure and hot water that did not run out instantly like many other accommodations I have stayed at in Vietnam. The location was great - right in the heart of the old town. The breakfast was delicious and the staff were very lovely.

Stayed in February 2024

The light in room was pretty dark and white light,not friendly with eyes A bit old room

A little buffet with some choices The staff upgraded our room to a better room

Stayed in February 2024

Nothing

A very big room, very comfortable and nice view. The staff were very friendly and helpful and the breakfast was good, with a variety of dishes to choose from. The location is good and very convenient to walk everywhere in centralHanoi.

Stayed in January 2024

Getting lost at night but then that's expected with not knowing the area even using Google maps

Really helpful staff especially Anna of which the hotel will miss while she has time off work when she has her child that is due to be born in a month or two

Stayed in January 2024

Elevator is small

Location easy to find. Near many food places and St Joseph Cathedral. That area provides variety of outlets, dining and night activities.. Staff were accommodating. Helped us buy banh mi to bring home to our flight. We loved the bread which was included in the buffer breakfast weekend.

Stayed in January 2024

Great location!

Stayed in January 2024

Location, traditional breakfast, friendly staff.

Excellent location for exploring the Old Town and accessing museums etc

Stayed in January 2024

Nothing...

Comfortable and clean hotel, very well located in the old quarter of Hanoï, a stone's throw from the cathédrale St-Joseph l. Available and attentive staff, always ready to assist you in your research. This hotel offers excellent value for money, I would return without hesitation when I come be back in Hanoï Pascal

Stayed in December 2023

Nice place.

Stayed in November 2023

None

Friendly staffing.

Stayed in November 2023

On arrival I asked where I could get a sim card and a staff member took me on his scooter to a place where I paid way more than I should have. ( Realised after doing some homework later on) A scam. Was not happy and when I questioned the guy he suddenly cldn't understand English. So be warned. Find your own sim, plenty of shops selling them close by or get one from the airport. Not cool a staff member is doing this to tourist's.

It was clean, nice room , in old quarter so plenty of places to eat and see within walking distance. Staff were friendly and helpful. Breakfast was fabulous, you could even order from the menu as well as different options available already.

Stayed in November 2023

Sleeping arrangements are not good.

Location

Stayed in November 2023

The bath tub a bit high

Good location. Good Omelet and fresh fruits breakfast.

Stayed in September 2023

Breakfast area was really small and breakfast selection was minimal but ok.

The staff were really nice. We booked 2 rooms and they upgraded 1 room for us with a slightly bigger room with windows (family room with very small balcony) as they were out of the standard room. If I were to come again, I would book a this family room with balcony even though there’s only 2 of us as this room is much brighter and is facing the front.

Stayed in November 2023

Fridge didn't work but after a couple of days it was replaced. It was tiny but was cold. Only provided Jasmine teabags, coffee available in dining area. Speaking English was not a priority.

Good location, friendly staff.

Stayed in November 2023

The huge discount on booking.com seems to be clickbaiting. Still, for the reduced price it is good value for the money.

Great breakfast, big room, clean toilet and shower

Stayed in October 2023

TV connection was bad

Good staff, good location, big room, can book tours, taxi.

Stayed in October 2023