Breakfast was at another hotel (Vina Central) their sister hotel, but they gave me a lift there on a scooter. However on arrival the breakfast buffet was missing so much, no plates, no napkins, the butter and the fruit plates were empty, and staff standing there but not realising, however after I asked they did replenish all these items. I saw 2 different staff members working at the breakfast buffet simply walk over to the buffet, picking up water melon pieces with their fingers (not tongs) and then eating it whilst walking around. Not something that Western Standards would approve of.

Very friendly staff - especially Tran Thi Hanh. Lovely view from a large window over the river. Kettle, fridge, safe, hot water, TV all in work and fully working. A/C not great, but sort of working. Central Location Scooter Hire was great as option of 1/2 day at 75K VD or full day at 150K VD

Stayed in May 2024

the breakfast was very ordinary

location wa excellent. and it was very quiet.

Stayed in March 2024

Unfortunately, the breakfast experience is marred by the staff's lack of attentiveness and efficiency. Despite the quality of the food, the service is notably lacking, with staff appearing lethargic and unresponsive to guests' needs.

The hotel is conveniently located close to the city center, making it easy to access various attractions and amenities. The WiFi provided by the hotel is of good quality, ensuring reliable internet access for guests throughout their stay. Guests can enjoy a pleasant view from the window, adding to the overall ambiance and enjoyment of the accommodation.

Stayed in January 2024

Great breakfast, thank Miss Phuong and her team,great services.

Stayed in March 2024

all staffs are friendly ,helpful.. the breakfast is simple ,tasteful..it would be good if practice all you can eat (order from menu).. the vietnam bamboo massage won't disappointed you..

Stayed in March 2024

Bathroom was a little smelly, from the drain

Friendly staff Clean rooms Easy to check in

Stayed in March 2024

Bathroom door can be fixed to make it easy to open and close. Kettle was broken, unable to boil drinking water. Breakfast needs to prepare more dishes.

Staff are nice and friendly.

Stayed in February 2024

One item we did.not enjoy was the breakfast. Facebook shows a menu with "buffet" choices. In fact, not all items are available each day. A choice of 3 or 4 items may be available however of low quality, the coffee is horrible ( we love Vietnamese coffee den) we tried twice and the third day went to a restaurant with delicious food.

Staff friendly! Room very large - studio with living (couch & chair & table) area. Separate bedroom area - bathroom has tub/shower - filtered water provided. Windows in both living and bedroom areas

Stayed in February 2024

Room had a lot of wear and tear. Breakfast could use some upgrades/improvements (why is coffee served from a thermos instead of a kettle?). Hotel is located down dark alley, making it hard to locate.

Friendly front desk & breakfast staff. Jerry the breakfast steward was always cheerful and helpful. Room was excellent value for price.

Stayed in February 2024

Limited choices for breakfast Installations need maintenance (water not flowing down properly in the shower, one light in the bathroom not working, phone not working, ...)

Extremely friendly staff Upgrade to big family room Great view on the river Very good value for less than 400k Dong

Stayed in February 2024

One of the air-conditioner is not working well and a guy serving in the breakfast floor is kinda not really nice that I see the difference when he serves the foreigner and Vietnamese.

The hotel is located in the centre near by with the pedestrian streets and lots of places to try local foods. The staffs are very friendly and supportive. The room is nice, clean.

Stayed in January 2024

It is not exactly at the address indicated by booking.com, but in an alley next to the street indicated. The staff are a little disorganized and have difficulty speaking English. I arrived early and as it wasn't at check-in time, I left my luggage, checked in with my passport, paid and left. When I came back, they insisted that I tell them the room number (which they hadn't told me) and that I show my passport, which they had already taken a copy of. I paid at the hotel for a bus to Hoi An at 8am and at night they called me saying there was no space. In the end they put me on a tour that instead of taking 3 hours, took 7 hours to get to Hoi An. It ended up being interesting, but I wish I had been warned. The credit card machine does not support all cards. I ended up having to pay in cash.

The hotel is well located.

Stayed in January 2024

Great location and great staff. Only 50m across the road from the popular walking street. Exceptional value for money. Staff were very friendly and helpful. Room was spacious and nice. Enjoyed our stay!

Stayed in January 2024

Time to change the mattress as is getting old and soft

Proximity, good customer service and economical

Stayed in January 2024

Property was great

Stayed in January 2024

Leaking roof meant we couldn’t use the second bathroom. Wifi and breakfast were not great.

Very helpful staff. Great layout for a family room.

Stayed in December 2023

Hotel was old, hot water tank in the toilet was leaking.

Helpful and friendly staff. Sorted out transportation from the airport for us despite the uncertainty of our arrival time. Good location, many food choices in the vicinity.

Stayed in December 2023

The location is good . The staffs are friendly and helpful , mainly Jerry and Tam👍

Stayed in December 2023

Staff so nice, helpful, great. The location 👍🏼 and near to attraction place…. Walking street, market, shopping etc. Tqvm to awesome staff….. Jerry ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ for your info about the tunnel road.

Stayed in December 2023

Cannot keep air conditioning running when out of your room, so if you intend to leave your room for more, all your clothes will be damp.

Location, breakfast, price

Stayed in December 2023

Staff very friendly

Stayed in December 2023

The room was clean, comfy and had good facilities. It offered incredibly good value for money and was close by to a number of bars and within walking distance of the Citadel.

Stayed in November 2023

The only thing Is that the Door of our bathroom was not closing

Staff Is Amazing, very kind and helpful :) The room Is clean and cozy.

Stayed in November 2023

The breakfast was a little basic.

The staff were absolutely lovely - so friendly and helpful. The location was fantastic.

Stayed in November 2023