The current staff were polite, communicative and helpful, particularly when I had made an error with my dates and the organised an extra night with a different view. The breakfast was OK - better than the last time I stayed here. The pool was a nice respite from the heat of the day. It is a little sad as the building seems to be slowly disintegrating, at least on the two floors where I had accommodation.

Stayed in April 2024

Customer services need to improve and the outlets in the room need to repair.

not at all

Stayed in April 2024

Difficult to find. Narrow road made difficult to park.

Good location and good services.

Stayed in February 2024

The beds were too hard and our 4 rooms were scattered throughout different floors, making my elders very frustrated and hard for them.

Beautiful pool and very good size rooms.

Stayed in February 2023

Way overpriced for the quality. Our 6th floor executive room was massive, but looked as if furnished in the 70s by Austin Powers! Buffet breakfast was average, and served in a large room with no windows that looked like a school dining hall. The outdoor pool on the 8th full floor was small and clean. But although the pool area offers great views across the Mekong and the city, all the plastic sunbeds were crammed together, had no mats, and many of the floor tiles were broken and trip hazards. There is a pool attendant sitting there all day but if you ask for a pool towel they have to phone down to reception and have them sent up. Badly organised and just bizarre.

Close to the city centre and the river, with the fish market right outside the front door (not too smelly). Nice to be able to watch real life go by. However, the entire hotel is very dated and is massive need of refurbishment - don’t be fooled by the photos!! Only a few staff spoke much English, but they were all polite and smiley.

Stayed in February 2023

Right outside the front door is the produce market, within metres of the river with all the large & small boats to take you on trips or have a meal. The night markets are 5 minutes walk away.

Stayed in January 2023

The staff is always looking to charge extra and does not seem to be very well trained.

The location is superb.

Stayed in November 2022

cleaning and infrastructure

location

Stayed in September 2022

The swimming pool is too small , not really a 4 star rate ,the gym just existed by name , so empty

The size of the rooms is amazing, the beds so comfy ,the pillows ( I even wanted to bring one with me back home from there ).the bathtub was great ,showers too. Also breakfast was good

Stayed in July 2022

Not allow smoke in the room. Breakfast could be improved.

Need to go through a local market to enter the main door. Limited car parking slots. Cigarette smell in the room.

Stayed in May 2022

I once again realized the wonder of Photoshop technology.

I once again realized the wonder of Photoshop technology.

Stayed in December 2023

The room can heard anything from next room and the hot drink not enough hot. Because for ourselves we living without VN , we always have breakfast with hot drinks. Anyway 😊 to stay in this hotel.

I like the staff working in the hotel, they all very friendly and helpful 😉 👌 10 🌟 . The breakfast too many different foods to eat, conveniently to go to the Ninh Kiều Pier and the market. Thank you for the hotel staff.....♥️♥️♥️ ..... Will be back..

Stayed in April 2023

All the facilities are very old and almost broken, need to be fix and replace the new one. Did not have a hot water in the bathroom ( 03 rooms ) The blanket has a smell and they are very dirty ( the cover as well ). 02 rooms had not got the sandalwood The staff at receptionist counter are not friendly, unprofessional, unhelpful and so passive. The car parking is very insufficient and the guard is also unhelpful too. All are not professional and we are so disappointed at all. I am so sorry that I can give any good comments. The price is higher that other 04 star hotel. Thank you.

Nothing

Stayed in February 2023

Market in the front

Nice and clean

Stayed in January 2023

The room was very ordinary, well below four stars standards. One of our room had a bad odour smell. Almost all the room we booked didn't have the fridge on. After our stay we all agree this hotel should be 2.5 to 3 stars max.

Not much to like about this hotel... Only positive note is the luggage service guys was fanstatic. They help with all our luggage to the room.

Stayed in December 2022

It was actually horrendous. Although we put even ear plugs in, it was so loud (even without AC on), that it was impossible to sleep. Everything in the room had a thick layer of dust on it and the bed sheets Icked so much, we needed to sleep on the dirty couch. You knew we were only there for 5 hours and you knew, we needed the sleep. I therefore booked one of the most expensive rooms in your hotel, but you probably gave us the worst!

It seemed to have the right location to start the Mekong Tour, but…

Stayed in December 2022

CON: The hotel is located right in the middle of a big and long Fish Market. We had to walk pass the fish market which is full of dirty water, stinky fish smell, and motorcycles driving pass us every time we want to go anywhere. The windows in the bathroom are opened and can’t be closed so all the fruit flies, bugs, mosquitoes, flies and ants came into the hotel rooms. The rooms look very old fashioned and we can smell the raw fishes from the market. There was also stains on the couches. The elevator took so long to go up and go down. Cars and Vans are not allow to drive through the fish market so the drivers had to use the back street entrance. The hotel needs a big remodeled and get rid of all the old looking furnitures. We booked 3 hotel rooms and none of the room is decent. This is not a 4 stars hotel, more like a 2 stars motel.

PRO: Staffs at the hotel was very friendly, helpful, nice, sweet and attentive. Free Breakfast with lots of foods and drinks choices. The pool was great and with a view of the city. The shower was big and cleaned.

Stayed in December 2022

Rooms were very smelly of old moldy mildew. So bad I couldn't even sleep. Pool was filled with rain water and not treated. When swimming in the pool there is a high risk of infectious diseases. Clicking noises all long at night in the room along with thin walls where you could hear all other guests on your floor. Street flooding caused it very hard to get around at high tide

Great location for floating market

Stayed in October 2022

Change room when you find the room is poor and the luck is not working properly

Staffs are confused when I used English and Vietnamese. I left a charger but refuse to return. Poor customer service. The room lock was not working properly but still refused to change my room. The pool is dirty.

Stayed in February 2022

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Stayed in February 2024

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Stayed in November 2023

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Stayed in October 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in January 2023