37 Lê Hồng Phong Phường Tam Thanh, Lạng Sơn, Vietnam
#9 of 17 hotels in Lạng Sơn
Guests' ChoiceBased on 16 hotel reviews
7.6Cleanliness
8.1
Comfort
8.0
Location
8.6
Facilities
7.6
Staff
8.0
Value for money
7.7
Free WiFi
7.9
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Showing 1 – 16
Reviewed: 2 May 2024
Melissa
AustraliaFirst we were taken to rooms in a construction zone, looks like they are joining 2 hotels to make 1 big hotel . The rooms initially provided had no window which didn’t match our booking. The staff quickly moved us to wonderful rooms with a balcony overlooking the town. Currently no lift in operation meaning we had to take our heavy bags up 3 flights of stairs.
This hotel is situated right on a lake which makes a beautiful outlook. Inside, decor is beautifully designed. Everything is the rooms are done to a high standard with high quality products right down to the holders for your slippers. There is a WinMart directly next to the hotel giving guests much convenience. In the future,, once construction is completed we have no doubt this will be one of the best hotels in Lang Son
Stayed in April 2024
Reviewed: 1 November 2023
Caroline
SwitzerlandWhen we arrived the room smelled stale, but after some ventilation everything was fine.
The Hotel is good, the room quite new and in a great location. If you are sensitive to noise you should ask for a room with lake view.
Stayed in November 2023
Reviewed: 1 October 2022
Nicholas
SwitzerlandNo view from our standard room.
Comfortable and quiet room. Above average toiletries.
Stayed in September 2022
Reviewed: 7 September 2022
Robert
VietnamCommunication issue with bike hire meant that it was delayed but aside from that it was good. The night manager was good at looking after the bikes and taking them in and out of the building for safety. Everything else was satisfactory with the room and this was a small issue.
Price was excellent. The bed was very comfortable with a smart TV in the room. Good quality sheets, pillows and duvet. Nice quality soaps and shampoos in the bathroom with a wide array of amenities such as disposable razors etc.
Stayed in September 2022
Reviewed: 9 April 2024
Andrew
United StatesUpon arriving at property the elevator was out of order. The staircase was constantly wet due to a leakage inside the building. This was a major slipping hazard for the three elderly family members I was traveling with. Our room had a puddle with unknown brown looking water right under/ to the side of the bed. The restroom was dirty with dirt marked shoe prints (which they cleaned upon asking) The bedsheets had multiple unknown stains on BOTH beds And when asked for a refund.. they denied at first because we already checked in but eventually agreed on giving 72% of the total return … with 28 deducted because we checked in 5 hrs after checkin time @ 5 instead of 12. Makes no sense to charge that fee if the room wasn’t fit for living by the time we arrived. Your inability to provide a clean livable living space doesn’t mean you can charge us for checking in late(something that is done routinely throughout the world) I have video proofs but booking.com doesn’t allow video uploads. So please message me if you need that footage
It LOOKED nice online.
Stayed in April 2024
Reviewed: 19 March 2024
Nguyễn
VietnamRoom is old, smelly, and no television.
No breakfast offered
Stayed in March 2024
Reviewed: 4 April 2023
Jolanta
Lithuanianothing
modern, new, clean
Stayed in March 2023
Reviewed: 24 February 2023
Martha
United StatesEverything!!!
Stayed in February 2023
Reviewed: 21 October 2022
Ha
Vietnamstaff
Stayed in October 2022
Reviewed: 9 September 2022
Steven
United StatesPleasant staff. Nice clean room. Great security for motorcycle. No complaints whatsoever.
Stayed in September 2022
Reviewed: 12 March 2024
Phương
VietnamThere are no comments available for this review
Stayed in February 2024
Reviewed: 27 November 2023
Laura
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 8 May 2023
Tuan
VietnamThere are no comments available for this review
Stayed in May 2023
Reviewed: 28 February 2023
Martha
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 22 October 2022
Ian
NetherlandsThere are no comments available for this review
Stayed in October 2022
Showing 1 – 16
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