nothing

The best thing was Ann who saved me more than once. such a beautiful person. Helped when my cards didn’t work. fixed my SIM card on phone, got me clothes back when I left them on the boat. organised boat trip and went out of her way to find easy options for travelling with our Down syndrome Son. Thank you so much. Lucky this was our first stop in Vietnam

Stayed in October 2022

Superior double room had no windows or external light, so felt a little boxed in at times.

Ann at reception was warm, kind and welcoming. The superior double bed was to die for. The shower and bathroom facilities were of a fine standard, good hot water and fresh towels daily. In-house laundry service was super handy! Working air-con, kettle and fridge made it a very convenient, comfortable stay.

Stayed in October 2022

Amazing location in Hanoi’s Old Quarter, really friendly and helpful staff, very comfortable bed and spacious room, great shower and good A/C! Mr. Quang was there to answer any questions I had, and arranged for an early pickup to the airport for me :) lots of restaurants, cafes, and shops around

Stayed in October 2022

Nothing

Clean

Stayed in October 2022

Nothing. . .

All the staff, including the master, are friendly. Anh especially has a beautiful smile You helped me a lot. Because of that, it was a great help for the trip. This hotel is a great place to take a walk in the Hoankirm lake. The spa on the right side of the hotel is also great. This place is for a trip to Hanoi It will be a good choice

Stayed in October 2022

Everything was great

Very nice service, very helpful!

Stayed in September 2022

Perfect location, comfortable room, good price and helpful staff.

Stayed in August 2022

-

Clean room, Friendly staff

Stayed in August 2022

The staff were so friendly and the beds were really comfortable. I had to wait around for my flight and the receptionist made me feel so welcome offering me water and snacks.

Stayed in July 2022

The room is big,clean and very nice with mouldings on the ceiling, wooden furniture and a very pleasant balcony looking above the très. Very nice at sunrise ! The receptionist was very forthcoming. We were very late due to our plane delay and weren’t able to let him know us but he still waited until very late and saved the evening ! Altogether a great place to stay that we would definitely recommend and are staying at again in a few days.

Stayed in July 2022

Great location, close to everthing but quiet at the same time. Very friendly owner. Ann in the reception is lovely and very helpful. Great value for money :)

Stayed in July 2022

Great Communication

Stayed in July 2022

Nothing

Receptionist very helpful will do anything you ask . Hotel very well placed in old quarter. Short walk to hoan kiem Lake.

Stayed in June 2022

Its perfectly located right next to the famous hoan kiem lake. Everything just happen to be nearby. Even for those who had been traveling for quite a while and suddenly dont mind a Big Mac, its all within walking distance. The hotel operator is very friendly and so was the front desk. Definitely one of the best deals around.

Stayed in June 2022

The hotel staff was great! I highly recommend. The quality-price rate is unbeatable. The hotel is also very well located in HaNoi

Stayed in June 2022

Facility was dated / old

Location Room size Staff was friendly

Stayed in March 2024

No window in room. Couldn’t see the weather. No relaxation area, no coffee shop

Centre of old town

Stayed in March 2024

The room needs updating. Shower head nozzle didn't work very well. Be aware there is a 3% surcharge of you wish to pay by credit card at the property.

Comfortable bed. WiFi worked well.

Stayed in March 2024

The noise level is a bit much. I wouldn't recommend staying here on the weekends unless you are deaf. Definitely avoid room 202 as the windows don't fully close and the airgaps allow all the street noise into the room.

Hotel is in the middle of everything which is both a blessing and a curse. Balcony overlooked the street. It was easy to access everything but the street it is on is a scooter parking lot so you get the constanct revving of engines and honking. Staff was very helpful. Moved me from the 2nd floor, felt like I was on the street with all the noise, to the the 5th floor which was quieter during the night.

Stayed in March 2024

Too noisy! Not from the street but from the other rooms! I could hear my neighbors talk and even use the bathroom!! I had a windowless room, not great!

Excellent location, in the old city center of Hanoi! Friendly staff and clean rooms. Good enough for one night!

Stayed in December 2023

Firstly I have book for 5 nights at this hotel (1 night and 4 more nights), when I check-in the hotel reception ask me to cancel 4 more nights and they will give me more discount, I can't do that because I have 1 guy support that for hotel charge, they forced me to cancel a lot, I afraid to live with them, and why I have cancel all remain the nights at Hotel. **after review, the Hotel contact to me but I don't trust to her, not accept for her sorry because she is the Hotel receptionist who forced me for cancel, on the travel date, she defected to me about the room type as I booked not value by her new price but she would to give me best price on last day if I cancel, I can stay to the room as I booked and no need to change, she still force and said no room for me and let her check available on that date, if I accept to cancel she will give me a room, this case is not normally misunderstanding between hotel and I but this case is making bad experience to me, as I am old customer of Hotel for clarify for my review, the hotel should contact me via email or booking not private phone number it's offend via my privacy.

Good location, poor staffs

Stayed in July 2023

No ventilation in the toilet. Needs a fan. Need a microwave.

Liked that it included breakfast and there was a variety to choose from.

Stayed in July 2023

string smoker smell when exiting the lift on the 5th floor. room was ok; just public space smelled strongly of cigarette smoke.

price and central location

Stayed in March 2023

Not what I expected from the property rated above 9/10. The staff is nice and the price is probably okay for what it is, but that is a cheap hotel with issues. The door to the bathroom is sliding. A towel had literally 2 big holes. The bed linen had stains. It smelled like gas in the bathroom and the staff just said that they know about it(!). You can pay by card, but there is 3% transaction fee. I have chosen it because I just needed a place to stay for the night and the hotel was surprisingly well rated, but in my opinion it does not deserve the rating 9+ (but more like 7-8).

Great location, very nice staff.

Stayed in February 2023

The hotel on booking.com said breakfast was available for extra cost. That was okay, but they actually don't offer breakfast at all. Breakfast in the hotel is important to me. We were on the 6th floor and the water pressure was nil. You had to be very patient to get a shower. Just a dribble of water.

The location is great, right on the edge of the old quarter. The street was quiet at night, though.

Stayed in February 2023