The property is very old & tired needs a lot of work

Was very relaxing having the pool was great staff were lovely food was great

Stayed in March 2024

Cleanliness is bit below compared to other resorts.

Great location, friendly staff and food was very nice.

Stayed in December 2023

marine sanctuary wasn’t what it once was, or reported to be. Lack of fish and beautiful coral. Breakfast was below average without any fruit, and cordial instead of juice. One two slice toaster. A lot of unavailable food items on menu. Service after ordering cocktails or coffee slow. But service like getting ice after 8pm for a drink in the room was none existing. Shower in one of the bungalows flooding with water and wouldn’t drain. Ants everywhere in bathroom even after daily service. Coffee plunger not working properly, letting grounds in front of bungalows be covered in weeds, deck boards on some bungalows very rotted and unsafe. Unexpected charge for transfers from the airport never was a charge mentioned via email. $2000vt per person is excessive.

Location was beautiful. Staff where friendly. The night time main meals on special board were delicious.

Stayed in September 2023

Shared shower block needs a deep clean. There is no table for the kettle which has a short cord. It needed to sit on top of an upside down basket on the floor.

Diving and friendliness were great. Bed was comfortable and bed linen was clean. My room had a lovely view.

Stayed in September 2023

Lack of things to do in the evening

Location and staff are what make this place . Louisa is the best!!! Unfortunately needs more entertainment to keep people in the island after the sun goes down. Nothing for kids .

Stayed in September 2023

Rooms are run down and need work, but private and not a crowded resort which is nice and quiet. Food very average. A lot of things on the menu not available. A second toaster for breakfast would go a long way!

Staff beautiful. Location awesome - fabulous snorkelling out the front door. Good entertainment (kustom dancers, music nights).

Stayed in July 2023

Food, coffee

Swimming, exploring

Stayed in July 2023

Many maintenance issues eg no hot water

Great location

Stayed in July 2023

The property needs a very good renovation. It looks old and tired looking. A very good renovation will get it up to the standards.

The property has a good potential to grow. Nice views and snorkelling is very good.

Stayed in June 2023

Deep brown water is coming out of the sink. We left it running for a couple of minutes, but no change. No drinking water is provided. We also took cockroaches back home with us… We definitely wouldn't stay there again. Also, bear in mind: some rooms don't have air-con.

Free snorkelling gear. That’s about it. Staff was very helpful.

Stayed in February 2024

No aircon, room was stinking hot we had to ask for fans and keep the doors closed so we didn’t get eaten alive at night. The sheets weren’t changed, towels were folded up and put back on the shelf, even one which had been used on the bathroom floor, a cat kept coming into our room and getting into our bin. We had no power and no water when I was sick and vomiting.

The snorkelling

Stayed in January 2024

It’s old and need of a lot of refurb

The location is fabulous and being able to swim on the reef straight in front of our room was great . Food was limited in choice but delicious.

Stayed in January 2024

Breakfast is not included and not really worth paying extra for. An unnecessary additional cost for cereal and bread. This is a management thing though, staff made up for this with their smiling faces and warm welcomes. Rooms don’t have aircon which is fine if you can handle the heat

The location is amazing and staff were so accomodating and friendly, I could not fault them. The reef is beautiful and hiring gear is so easy. We also went scuba diving with Dell and he was amazing. All staff were. Room was great for the price we paid and having a private beach entrance and small garden was a treat! Felt like your typical island living

Stayed in January 2024

Great location

Friendly staff

Stayed in November 2023

Nil

Location is great like you are on your private island resort. Swimming to the reef almost starts from the Bungalow at your front door. Staff are soooo welcoming

Stayed in October 2023

The ferry to the mainland runs very frequently but expect to wait for a bit at times. The diving prices were roughly 50% higher than stated on the website, I decided not to go diving and went for snorkelling instead. Be prepared for a 3% surcharge if you pay by card. Most of the beach is coral - not sand.

Great location for a relaxing holiday. Short bus ride to the city. However, don't pay too much for the public buses. A ride should not cost more than 150 to 200 VT to the city. Hot showers are available. Lots of activities are offered or can be arranged. Great for snorkelling (compared to Tanna though most corals of the house reef were dead, which made it easy to see the plenty and colourful fish).

Stayed in September 2023

I enjoyed the location, the morning breeze and superb helpful staff. The rooms and beds were comfortable, quite and wonderful. It is a place to go to for relaxation after a long hard week of work not only for foreigners but also for local tourist.

Stayed in September 2023

The island was good but the coral had rubbish left on it and the rooms were filthy and disgusting. Dried blood left on bedside table and floor from previous guests, the bathroom was unclean, rooms and floors were unkept and we had to ask them to mop and service them. The breakfast was toast or cereal or eggs and bacon but you had to pay extra for it all on top of the already extravagant price. Hot water doesn’t last longer then 2 minutes at that.

The island was good but the coral had rubbish left on it and the rooms were filthy and disgusting. Dried blood left on bedside table and floor from previous guests, the bathroom was unclean, rooms and floors were unkept and we had to ask them to mop and service them & change dirty bedsheets.

Stayed in September 2023

Room was full of big rats, rat piss all through the room, spa didn’t work, private pool was full of algae so couldnt swim in it, all windows rusted shut, room stank, beds uncomfortable, all rooms need to be demolished and rebuilt, no hot water, I could go on but that will do for now

Staff

Stayed in July 2023

Mostly the basic room. They need updating.

Housekeeping do the best job ever. Staff were all very friendly. Snorkelling was amazing. Coral not so great but variety and amount if fish fantastic. Food was ok too. Room was basic but not too bad for price.

Stayed in July 2023

The rats running in our villa! The whole resort is so run-down, understaffed and dirty - rat nest visible in the kitchen and they’ve clearly been there a while. No hot water or pressure in showers - in both Villa and bungalow. Many missing light bulbs including whole rooms. Room missing tv/dvd as advertised. Had to ask 5 times for our wifi code that was part of our booking. Staff did not care (one laughed at the rats and said they won’t hurt us), or could not help. Often no staff at reception and lots of waiting around. Restaurant ran out of many options and long wait for any food. Snorkelling was no better than any other beach in Vanuatu and loads of day trippers took all tables. You can only snorkel in a small area. Post office doesn’t look like the photos and is dingy and grimy. I have videos and could write so much more. So disappointed.

Nothing, it’s terrible. We stayed at other places in Vanuatu on this trip and none were this bad so they can’t just blame the cyclones or covid!

Stayed in July 2023

There was a rat in our room so we couldn’t keep food. There was no basic cooking facilities. Bed very uncomfortable and it hasn’t been kept in good condition. They ran out of food all the time. Even straws. We would never stay here again. We stayed in 2015 and the place was great then but new management clearly don’t give a damn. The best thing about the place was the staff in the restaurant and bar and the snorkeling was great.

Great spot

Stayed in July 2023

It was disappointing that the continental breakfast wasn't included in the price, and that it was 1000 VUV per day for some cereal and toast (no fruit or pastries etc). We ended up paying extra for a cooked breakfast each day, and it was delicious.

The location is spectacular. The snorkelling is the best I've ever seen. We had a beach front bungalow, and it was very spacious and worth paying extra for. Many afternoons reading on the hammock were had. The staff were also lovely and very helpful and the food is actually really good! The hotel has recently changed management, and they are working hard to spruce up the property.

Stayed in June 2023

We booked specifically so our kids could do a Padi course but when we arrived were informed they would need to travel into town with another scuba place because they were no longer PADI affiliated. We were already certified so could dive there (and enjoyed the diving and the team there) but it was enough of a hassle that one of our kids decided not to get certified which was disappointing. Also the food isn’t great so you might want to consider self catering at least some of the time.

Lovely staff that go above and beyond. We stayed in the 1 bedroom ocean facing 200m2 apartment which had a deck and the spaciousness was fantastic. Aircon was great too. The reef out front is great to snorkel.

Stayed in April 2023