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Reviews of Poppy's on the Lagoon 4 stars

Erakor Lagoon, Port Vila, Vanuatu

#32 of 53 hotels in Port Vila

Guests' Choice

Review score

Based on 104 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    7.6

  • Facilities

    7.5

  • Staff

    9.0

  • Value for money

    7.4

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with Lagoon View
    • Stayed 3 nights
    • Submitted via mobile

    No internet in the room And that they did not advise us before we arrived that we wouldn’t be able to swim because is polluted

    Great service, all the staff were amazing, always helpful and smiling. They go on and beyond to help.

    Stayed in April 2024

  • Reviewed: 16 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Studio with Lagoon View
    • Stayed 3 nights
    • Submitted via mobile

    The mattress was way too hard in both rooms. I had to sleep on pillows on top of mattress. The breakfast was not good. You had no choice in what you got and they delivered it to the room. I let them know how strange this set up is. It’s not a good way to deliver breakfast to people. They need to change this if they want ppl to stay. And I found it very expensive especially seeing it’s low season.

    The room was nice. Pools are good. The gardens are lovely Staff were fantastic. And they moved me after the first nite. The staff are very friendly and helpful. They even supported me to find other accommodation for my next part of my journey by making calls etc. I was very appreciative of this.

    Stayed in March 2024

  • Reviewed: 8 February 2024

    8.0
    Friendly and happy. Very relaxed. Enjoyed the drinks by the lagoon each evening.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Villa - Beach Front
    • Stayed 6 nights

    We could have been advised that Spa and the gym were no longer in use. The maintenance of the 3-bedroom beachfront villa needs to improve. Lights need replacing, TV needs replacing, after 4 days of it not working, we find the screen is damaged. The doors need lubricating, and the windows need blackout curtains to prevent guests from being woken at 4am by bright sunlight.

    The location was fantastic and the staff were exceptionally friendly. The Poulet baked fish was exceptional. I also liked that when we advised the staff about issues with the facilities, the issues were attended to.

    Stayed in February 2024

  • Reviewed: 7 January 2024

    7.0
    Decent price for comfortable clean rooms a bit dated but good.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Lagoon View
    • Stayed 15 nights
    • Submitted via mobile

    The breakfast was poor no kitchen for hot offerings unless you wanted to make it yourself. The driveway is steep buses will pick you up from the bottom at an additional cost. The pools were closed often I thought that a rotation of cleaning schedules could have been done better.

    The room was dated but clean and 5he view was amazing. The layout was different from the Web diagrams which was disappointing but bearable.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Lagoon View
    • Stayed 2 nights

    If there is a wheelchair access to the swimming pool, would be much more enjoyable.

    The staff are all friendly and helpful.

    Stayed in January 2024

  • Reviewed: 26 December 2023

    6.0
    it was ok
    • Business trip
    • Group
    • Studio with Lagoon View
    • Stayed 3 nights

    breakfast could have been better as we paid quite a bit for the rooms. breakfast was disapointing.

    very limited menu and cold breakfast was served.

    Stayed in November 2023

  • Reviewed: 24 December 2023

    8.0
    enjoyed the quiet location
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Lagoon View
    • Stayed 4 nights
    • Submitted via mobile

    would have like knowing that swimming at waterfront was not an option before booking and access to property was very steep but upside to this is it is very quiet and not a lot of traffic

    the staff made our stay so enjoyable and made us feel comfortable

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Fabulous breakfast, good variety of pools and fabulous staff. A good place for a nice quiet get away for the family for
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Lagoon View
    • Stayed 4 nights
    • Submitted via mobile

    A bit isolated

    Spacious room

    Stayed in December 2023

  • Reviewed: 10 December 2023

    6.0
    The staff were very hospitable and breakfast each morning was delish.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Lagoon View
    • Stayed 7 nights
    • Submitted via mobile

    We couldn’t swim in the lagoon due to water pollution and lots of the water sports were canceled (snorkelling, jet skiing) the only thing we could do was kayak.

    Central to most locations we wanted to visit

    Stayed in December 2023

  • Reviewed: 27 October 2023

    6.0
    Needs some maintenance but friendly staff and great location
    • Leisure trip
    • Couple
    • Studio with Lagoon View
    • Stayed 4 nights
    • Submitted via mobile

    Loved watching locals in everyday life near the accommodation

    Great location

    Stayed in October 2023

  • Reviewed: 14 September 2023

    8.0
    Great place on the water, quiet and friendly staff.
    • Leisure trip
    • Family with young children
    • Studio with Lagoon View
    • Stayed 2 nights
    • Submitted via mobile

    Had hot water on the first night and none after that.

    Location was great, easy access to port vila and airport! Description of accommodation was absolutely spot on!! Access to kayaks was great! Peaceful and quiet, didnt know there were other guests during the day. Rooms clean and well provisioned. Reception super helpful!

    Stayed in September 2023

  • Reviewed: 19 August 2023

    8.0
    Really enjoyed my stay
    • Leisure trip
    • Solo traveller
    • Studio with Lagoon View
    • Stayed 5 nights
    • Submitted via mobile

    The location was somewhat remote and a taxi was needed for move around

    Wonderful staff, comfortable bed

    Stayed in August 2023

  • Reviewed: 13 August 2023

    7.0
    Awesome location and yummy cocktails
    • Leisure trip
    • Couple
    • Studio with Lagoon View
    • Stayed 5 nights
    • Submitted via mobile

    Lack of maintenance by the owners. Obviously the Chinese owners do not want to spend the money in fixing things up. Our lagoon view bungalow was having gas stove ‘tick’ issues our first night so we were placed into another room for the night. When back in our room the next day, looking forward to a spa after our say, then the spa bath taps came loose, the spa didn’t actually work (buttons faulty or something) however we still managed to enjoy a warm bath without the spa jets. That was probably the most disappointing thing considering we paid a fair bit for the added view and luxury of a spa

    The location was excellent, nice easy walk into town through village streets. We had a lagoon view spa bath unit/bungalow which was brilliant, for the view it was rather pleasant and tranquil. The overall self contained kitchenette was good and bathroom/toilet was spacious. We also got the breakfast which was brilliant and plenty of food, they don’t have too much offering for coeliacs, so it was yoghurt and fruit. (Note for coeliac’s, byo bread or other as it was also hard to find something in the supermarkets, we visited 3)

    Stayed in July 2023

  • Reviewed: 8 August 2023

    8.0
    Lovely place, with great facilities. Just need to walk up the hill from town.
    • Leisure trip
    • Couple
    • Studio with Lagoon View
    • Stayed 2 nights
    • Submitted via mobile

    Someone started pressure washing right outside our window in the morning and woke us up . Hot water in the shower didn’t seem to work/stay on for more than a minute.

    Pool, size of room and lagoon views from pool and restaurant were all lovely. Staff were very friendly, restaurant meal (massive steaks) and in room breakfasts all great.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    8.0
    Beautiful place on the side of the hill.
    • Leisure trip
    • Family with young children
    • Studio with Lagoon View
    • Stayed 4 nights
    • Submitted via mobile

    Steep roads

    The breakfast everyday was beautiful and the staff were beautiful. Everything we needed available.

    Stayed in July 2023

  • Reviewed: 21 July 2023

    7.0
    Good place for one but less for family.
    • Leisure trip
    • Solo traveller
    • Studio with Lagoon View
    • Stayed 3 nights
    • Submitted via mobile

    Not convenient to lagoon,

    Surroundings, restaurant, location to town

    Stayed in June 2023

  • Reviewed: 11 July 2023

    8.0
    Lovely resort with friendly staff at a reasonable price
    • Leisure trip
    • Group
    • Two-Bedroom Suite with Lagoon View
    • Stayed 9 nights

    Food was not at I expected

    Clean and friendly environment and staff

    Stayed in July 2023

  • Reviewed: 24 May 2023

    8.0
    OK
    • Leisure trip
    • Solo traveller
    • Studio with Lagoon View
    • Stayed 2 nights

    Internet connection is poor in the rooms.

    Good bed, clean and fresh linen and towels, all appliances were in order

    Stayed in May 2023

  • Reviewed: 15 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with Lagoon View
    • Stayed 2 nights
    • Submitted via mobile

    Quite a steep incline to walk up to the road to get a bus or walk to town. Unable to swim in the Lagoon. We stayed following the two cyclones in March so understandably the resort was not fully functioning. The restaurant was not open every night and the food was ordinary.

    Staff were great. Good breakfast delivered daily, toaster, kettle and microwave in each room. Spacious rooms. We had beach front which was lovely and accessible.

    Stayed in May 2023

  • Reviewed: 4 May 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Studio with Lagoon View
    • Stayed 3 nights
    • Submitted via mobile

    Nice location near the lagoon, but challenging for public transport

    Everything in general

    Stayed in April 2023

  • Reviewed: 6 April 2023

    8.0
    Good accommodations. Fantastic service. Short walk to town (for us as we walk a lot).
    • Leisure trip
    • Couple
    • Studio with Lagoon View
    • Stayed 6 nights
    • Submitted via mobile

    Mozzies so come prepared.

    Service was impeccable. Swimming pools and aircon is a bonus. Peaceful and relaxing. Great water views.

    Stayed in April 2023

  • Reviewed: 4 March 2023

    8.0
    beautiful accomodation with incredible staff, but i had significant concerns over the security of my belongings.
    • Business trip
    • Solo traveller
    • Bungalow with Garden View
    • Stayed 27 nights
    • Submitted via mobile

    security was my main concern - I had my AirPods and phone chargers stolen from my room by maintenance workers (later returned), and my room key disappeared with no a reasonable explanation. the key was never found and locks were not changed. some articles of clothing went missing and I left a note for housekeeping to enquire about it. they were returned the next day without an answer, but then disappeared the next day and were never found again. i also had to ask multiple times for my aircon and fan to be fixed, and the fridge was not super functional, causing some food to spoil.

    the staff were so friendly and helpful, and accomodating. booked amazing trips for us, and taxis/buses. full of good recommendations. delicious good. i like the room, but a few things needed be fixed. there are kayaks there for everyone to use free of charge, and incredible spots of relax by the pool with a good book.

    Stayed in February 2023

  • Reviewed: 4 February 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Studio with Lagoon View
    • Stayed 2 nights
    • Submitted via mobile

    Going up the steep hillside of property which made us exhausted, poor wifi in the room.

    Friendly and caring staff and security people who helped us a lot.

    Stayed in February 2023

  • Reviewed: 29 January 2023

    8.0
    Great value
    • Leisure trip
    • Couple
    • Bungalow with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Close to centre of Port Vila, lovely friendly staff.

    Stayed in January 2023

Showing 1 – 25

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