1. stove not working 2. Air con not working to full capacity 3. No curtains on the windows

Quite large room with cooking facilities, pool, location and they offer to check out afternoon of the next day

Stayed in February 2024

The rooms have a bit of wear and tear and could do with a little bit of an update with simple decor.

Wonderful staff, very welcoming, easy to jump on a bus into town, spacious apartment, lovely dinner overlooking the lagoon.

Stayed in September 2023

Description of accomadation, price difference, even after several emails to get this right No one in attendance to greet us.

Own kitchen, hot shower aircondtioning.

Stayed in August 2023

No wifi in room despite being adversities that way. Villa wasn’t clean and one room was missing a bed. Can’t swim in the lagoon. Restaurant quite expensive compared to elsewhere. Property extremely run down.

Lagoon activities were good as was the upgrade to a villa. Location is easy to get everywhere.

Stayed in July 2023

Poor internet Dodgy hot water

Pool View Food

Stayed in July 2023

.

..

Stayed in June 2023

furniture in lounge area not functional for a family of 4 to sit and enjoy / relax - might be okay for short visit but for week long break it needs upgrading … bathroom / shower functionality was not at the standard expected of this price point

location … ease to transport …ability to have a 2 bedroom apartment… staff were friendly and welcoming

Stayed in January 2023

Bed was uncomfortable, was some internet issues.

Peaceful spot, staff are lovely.

Stayed in November 2022

WiFi was not good, so if someone has to work some hours or study, get your own data, or check it out in advance.

I liked the location of Tropicana Lagoon, very convenient to visit the main area in Port Vila with the market, businesses, near to the coastal walk by transport, near to some nice restaurants. I loved the view from my room directly to the lagoon, and the balcony was nice to take a coffee enjoying the landscape.. The staff was very friendly. The restaurant is convenient to get some meals there at night or the breakfast. The pool is nice. The decoration and white colours on the walls plus the green from the nature, give a relaxing feeling. Everything was clean and they have staff cleaning and tidying your room.

Stayed in October 2022

The hosts and staff were super friendly.

Stayed in October 2022

Doors and lights not working properly, tap water didn't taste good.

Desperately needs renovating but has great potential. The lovely manager told us that this is in progress so we are curious to see what it is like then.

Stayed in September 2022

Loved my stay. In a beautiful location. Staff are incredible and go above and beyond for you. Can’t wait to come back

Stayed in February 2024

wifi not available in room, resturant not open everynight, and only 3 Australian tv channels in room

received on arrival

Stayed in October 2023

The lack of food choice’s available in the restaurant very basic.

The Lagoon was pretty.

Stayed in September 2023

- Very dated, photos look like they’re from when it first opened. In need of a refurb - No hand towels or tea towels in rooms so you have to use your bath towel for everything - The ‘beach’ by the lagoon isn’t what you’d want to lie on. It looks like builders sand maybe?! - If staying here, you need a car (there is nothing to do within walking distance) You can catch a bus into town for 150VT, you just walk up the track and wave down a mini bus with a ‘B’ on the number plate. (There’s very little to do in town) - Besides the pool & kayaks, there’s nothing to do at the hotel. If the suns not out (which it wasn’t for our entire week) you literally just have to sit in your room. - It is recommended in Port Vila not to swim in the lagoon due to contamination. - The staff are very low energy. We didn’t get a friendly vibe on arrival. Although they’re helpful, it seems like everybody is very miserable. It made us feel like we didn’t want to spend time there. - We were given no information when checking in and there was no information in the room about facilities, what to do in the area, what time the chef is there etc. You are left to figure everything out for yourself. - There is no fixed time the restaurant closes, the chef leaves when nobody is there. In our case, we were the only guests, or there were only other minimal guests at times, so you can not rely on getting food. The food is also very expensive (the island is expensive on a whole) - Room basic, not really a comfy sitting area. The bed has no headboard, dining chairs very ridged and upright, the daybed wasn’t comfortable and outdoor chairs basic. This wouldn’t usually be a problem if there was stuff to do & places to relax in the grounds, but we had to spend a lot of time in the room. - The sun loungers in the photos are no longer there. They’ve been replaced with cheap, flimsy recliners. There’s a few around the pool but the beach is empty.

- Nice views across the lagoon - We stayed in room 12 with a good view - The supermarket was walkable (10 min) - Quiet location - 10 min bus ride to town - Clean pool - Kitchenette was very handy as no close restaurants and hotel food expensive (Gas stove, toaster, mini grill) - The room was cleaned daily, fresh towels and bins emptied - The staff were helpful when wanting phone calls made to local businesses to rent a car etc - Places to park the rental car

Stayed in June 2023

Everything !!! The pictures are a lie they are 20 years old, The place is in disrepair, run down, filthy. The hosts didn't even offer us water after 2 cyclones even when there was no tap water after the cyclones and no power for the entire time after the cyclones and didn't even offer to take into town for supplies we had to catch taxis everyday. No generator on site even knowing in advance that a cyclone was expected. They didn't give us torches, they only gave us a couple of candles after the first cyclone. The beds were stained, uncomfortable, damaged and old. They call themselves a resort yet there were very few staff to be seen. The bathroom leaked was putrid, pieces missing from the vanity, stained toilet and the bathroom was not cleaned at all. There is only one key, that in it's self is slack beyond words and dangerous. The safe was new and not set up to work and she just gave us the instructions to do it ourselves. The fans were rusty. There are just too many things to list. My advice, DO NOT go there.

Nothing

Stayed in March 2023

The staff were friendly, prompt and always available. The food was great on-site and a beautiful location.

Stayed in November 2022

It is extremely overpriced for what you get. The rooms are big but ours was full of ants, we even had them in our bed. The beds are so uncomfortable so hard to get a good rest. We tried to book the breakfast package (but never happened 🤷🏾‍♀️) which is only available for an hour or so. And is only toast, cereal and fruit. We also booked airport transfers which never arrived. While the chef is amazing, he's only available for dinner, you can't get a meal before that or purchase any snacks from there in between meals, so you need to do a grocery shop even if you're travelling without children. Limited bar options as well. Great place for older couples or if you don't mind an uncomfortable bed, lots and lots of quiet time, and cooking your own breakfast and lunch.

The view from our room, the balcony, the chef for dinner, the staff are really helpful. Kim and her partner were great. The chef was our favourite!

Stayed in December 2022

unethical management/ lack in respect/compliance

Nothing Unhygienic/ Ants moving across the room/ in your bed and pillow. if you love to sleep with ants then you can book

Stayed in December 2022

Great communication with manager Kim, super friendly staff, amazing location - not far from Port Vila, garden is beautiful and clean. We were surprised by delicious food at their restaurant. That was a great choice and we will recommend it to everyone!

Stayed in December 2022

location on the lagoon with magical views

Stayed in November 2022

The hotel was expensive for what you actually got. The facilities were a bit run down and the bathroom was not up to the price of what we paid. As a couple we wanted to be walking distance to town but thought it was a little too far away. Despite it being easy to catch a bus in it was still a little annoying. If you want to be away from the hustle and bustle of Port Vila it is a great spot.

The managers at the hotel were very friendly and were very happy to accommodate us. The location itself was very nice and was great for kayaking. Would be good if you wanted something outside of town and didn’t want to be in Port Vila.

Stayed in October 2022

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Stayed in April 2024

There are no comments available for this review

Stayed in July 2023