The shower.

Clean, comfortable, room. Lovely ambience. Great food. Friendly helpful staff.

Stayed in March 2024

I have no negative comments.

The staff were exceptional. They were super friendly and ever so helpful. We felt like old friends. From the shuttle driver to the cleaning staff were amazing quality people. Big thumbs up to everyone!!

Stayed in January 2024

Everything was on point, staff always smiling and very helpful. It felt like home and the food was amazing

Stayed in October 2023

All the staff members like Lindiwe & Lynett are very nice people and give us a lot of help!

Stayed in October 2023

I liked every bit of it

The place is very clean and well maintained

Stayed in October 2023

No spa service!! Everything was always booked up by outsiders that do not stay at the hotel. All we really wanted was a massage. Patrick tried his best but the lady made no changes. There was a space pod portable steam sauna but my personal one at home is much better. It was uncomfortable, but I do appreciate they had it. If someone is paying such a price for staying in the hotel they should make sure to have two-hour slots available for people staying at the hotel to get a massage. Also, each room only had one bed, but many people come for business trips. The wall on the patio needed some maintenance. They should expect to have rooms with two beds as internationals do not commonly sleep in bed together. It's too much money for this not to be thought of. There wasn't a great view or things to do for adults either. There wasn't a store to buy anything which would have been nice. The bathtub was too small. Lastly, the price does not meet the 5-room 'resort' standards; with no cultural activities. They should look into shuttle services to local cultural centers or safaris. There was short blackout and also the internet was terrible so I wasn't able to get any work done which put me in a bad position with my customers. But overall, Patrick, the hosts, and staff made the entire experience awesome!!!

The service from the host Patrick is the #1 advantage of this hotel!! I've stayed at 7-star beach resorts in the Emirates and though the stay didn't compare, having a personal host like Patrick was the only reason why this price was worth it. I love the special treatment, custom-made meals, being asked what I'd like to eat, where I need to go and any cultural question that came to mind, he would answer. He really made our experience special and one of a kind. The cookies daily in the room were a great touch along with the coffee bar in the hallway. The food was really tasty (but don't get the Thai curry), loved breakfast, the drinks were lovely, nice balcony, the art and photography was stunning, and I enjoyed the relaxing lounge but the neck massage didn't work. After traveling the world and staying in many resorts and hotels, I was amazed at the service of having a host and hostess for my every whim. It isn't a resort but a wonderful getaway retreat.

Stayed in May 2023

Every was perfect

The breakfast selection was excellent and delicious with the staff eager to ensure your breakfast order was exactly how you would like it they could not do enough to make sure you were happy and satisfied.

Stayed in May 2023

Leaving such a wonderful place.

This was our second stay at the Retreat, having spent 3 days prior. Simply outstanding and will be back. Breakfast, lunch and dinner was excellent and could not want a better service from the staff. So helpful and friendly, a wee hidden gem right in Harare must visit. Pick up from and too the airport was always on time even took us to a local restaurant and picking us up outstanding service.. Although I didn't play on my trip, I did visit the golf courses excellent condition and worth a knock. Thank you for the memories, till next time.

Stayed in May 2023

It was a very short visit. Everything went well.

Very nice location

Stayed in April 2023

The breakfast was fantastic with a wide choice All the staff were very warm and welcoming nothing was too much bother. The hotel was very relaxing a lovely location

Stayed in May 2023

Time flew by. We loved the place.

Fantastic welcome from staff and management. Food breakfast lunch and dinner outstanding. Staff just could not do enough for us throughout our stay. We will be back, for another 2 nights 25/27 May.

Stayed in May 2023

Everything was just perfect.

Absolutely beautiful setting and the most helpful and accommodating staff that go the extra mile to assist you. Highly recommend the setting and the rooms. High standard of accommodation that I have stayed at in Zimbabwe.

Stayed in May 2023

Masawara Urban Retreat is beautiful and the staff are wonderful. The host Lindiwe, is exceptional. Great communication beforehand which, as a solo traveller, was very reassuring. She also personally met me at the airport (with the transfer driver) which was such a comfort. Once at the hotel, Lindiwe made the check-in process as smooth as possible and showed me to my beautiful, clean room, complete with electric blanket on the bed which felt amazing! I had breakfast in the morning, which was freshly made and delicious, sat outside on the terrace. My stay here, although only for 1 night, was just what I needed after such a long flight and I sincerely hope to return. Next time I will stay longer, especially since they also have a spa! Thank you so much Lindiwe, you're a superstar!

Stayed in August 2022

The pick up from airport was delayed. Also they add a 10% percentage to the payment if you are paying by credit card. This was not mentioned by booking.com. this was the only thing that I was not happy with...

Staff are excellent. Does small touches which you do not expect. Excellent stay. Was totally surprised with the level of service.

Stayed in June 2022

Water had a problem Noisy location

Inside

Stayed in April 2022

Shower water pressure a bit on the low side

Room is super clean and well decorated

Stayed in March 2022

While the boutique hotel exudes charm and elegance, its management fails to meet basic necessities. Guests endure frustrating food and water shortages, tarnishing the experience. However, amidst these challenges, the staff shines brightly, providing exceptional customer service and attempting to mitigate inconveniences. Lindiwe was a gem and life saver in our trip, had it not been for her, we would have checked out and gone elsewhere!

Stayed in April 2024

Heavily over-priced. Breakfast is good but service very slow.

Staff looked after us well.

Stayed in March 2024

Nothing

Very relaxing atmosphere. The delicious food and amazing Spa downstairs. Customer service on point.

Stayed in June 2023

Leaving ! haha

Everything was amazing! The only complaint I have is that I had to leave too soon!

Stayed in March 2023

The restaurant doesn't pay attention to food allergies even after repeating several times, we still received food with ingredients that we are allergic to. The hotel doesn't provide sufficient toiletries (tissue, toothpaste,toothbrush, soap) for guest staying for a longer period. The hotel doesn't provide tea/coffee making facilities in the room which is inconvenient. The hotel is not soundproof and gets very noisy till late night which is very disturbing for inhouse guest.

Customer service from the reservations team and spa ladies exceeded my expectations from the moment we stepped into the hotel till the end. Property is well maintained and clean.

Stayed in December 2023

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in May 2023