It was a little difficult to find but some drivers guided you to hotel others didnt

Room was large and spacious big bathroom. Small but perfect pool, breakfast on terrace over looking city was a bonus

Stayed in May 2024

Beautiful, peaceful place and fantastic, helpful staff.

Stayed in May 2024

We LOVED this Riad, it was state of the art & the staff were so friendly and helpful! Jamal & Mustafa & Hanane went above and beyond.

Stayed in May 2024

Nothing

A piece of paradise in the midst of chaos. Beautifully done inside and out. Food was super

Stayed in April 2024

Location was slightly far out (just in the Medina) but we are good with long walks so didn’t mind too much.

Breakfast was filling with a good range of classic breakfast items like bread, cake, omlette, yogurt and fruits etc Very pretty property, so stunning and clean with very friendly and helpful staff. Smelt nice and could hear the birds, relaxing after a hectic day. Near the outside of the Medina, so more of a walk in the evening to get dinner. The nearest restaurants were around a 15 minute walk into the Medina, which was fine because we had walked the same way during the day as it’s the main route into the centre, so half knew where we were going and occasionally glanced at google maps to check we were correct. We (male and female for context) didn’t really get any bother in the late evenings everyone was minding their own business, other then a guy shouting madam a lot but just ignored him and kept walking. Overall if you don’t mind a bit of a further walk into the Medina (there is taxis you can get a few mins walk from the Riad but we were on a budget) then I’d recommend and it’s a beautiful riad for the price.

Stayed in March 2024

Wi-Fi temperamental. Coffee ok. Quite far out of Medina, but easy enough to walk in and out. Massages were just in empty rooms.

Lovely terrace for breakfast. Pool area very relaxing. Staff excellent and helpful. Very secluded.

Stayed in April 2024

Nothing

Everything beautiful place and staff excellent

Stayed in April 2024

It was a bit scary walking home at night time at first! However, we quickly got used to it and became more confident quite quickly. Google Maps is a must!

A beautiful Riad in the Medina. It was about 15-20 minutes walk to the main square. Staff were very friendly and so helpful. The courtyard and pool were our favourite place to relax. Everything is very clean and the gardens are beautiful.

Stayed in April 2024

Everything was ok.

Very helpful and friendly personal, peaceful atmosphere, breakfast delicious, high speed wi-fi in the whole hotel.

Stayed in April 2024

The pool is unheated, but we didn’t find this a problem as it was nice too cool down.

The amazing greeting from the staff, and they were always incredibly friendly throughout the stay. Lovely pool and terrace and really lovely property in general. Airport transfers was lovely too and efficient.

Stayed in April 2024

I’d say the location it was kinda trapped in a little maze to get there

Everyone was nice especially Jamal, very helpful guide throughout the city and really went above and beyond

Stayed in April 2024

Hard to get by car

Beautiful court yard, nice room

Stayed in January 2024

Nice walk into the centre, but when returning at night you need to organise a taxi and talk to the hotel staff.

The staff were extremely hospitable and caring, and the riad is charming. Nice breakfast.

Stayed in March 2024

Nothing

Lovely riad with great staff. Super convenient location and very quiet. Excellent breakfast and lovely rooms.

Stayed in March 2024

Probably just the neighborhood.

The Riad is beautiful. All the staffs were very accommodating and friendly. They welcomed us with smile on their face. I felt at home the moment me and my husband arrived at the Riad. The breakfast was very nice as well. Jamal was very good and helped us with stuffs like printing our boarding passes. Oh, and the towels smelled heavenly! I wonder what fabric conditioner they used so I can also buy the same 😅. They have arranged our airport transfers and we had a smooth travel. If we come back in Marrakech sometime in the future we will definitely come back to Riad Charai.

Stayed in March 2024

I had booked a non refundable three day stay through booking.com from 25th to the 28th, and I asked the hotel if possible to split my stay 25-27th and 29th-1st. I did not get a response for 5 days, and I found this lack of response from management really non-acceptable for a 4-star hotel. I was very open to a no, I just wanted to know. On top of this, even though I only stayed 2 nights at the hotel, I was asked to pay the city tax for 3 days. It's not about the money, but this type of behavior stopped me from going back to the riad for a second time, although I really liked the riad itself.

I liked the Riad a lot. It was in a good location, about a 25 min walk from the center of Marrakesch, and after being out in the city where it was very noisy and intense in ways, coming back to the Riad was a blessing. The Riad felt very relaxing, nice, and cozy. I loved the breakfast place with the fireplace. It was very relaxing. The staff there was very nice.

Stayed in February 2024

The streets can be tricky at night, not so easy to access by car but we made it

Very beautiful place and staff is more than welcoming

Stayed in February 2024

Nothing

Beautiful architecture comfortable rooms peaceful location

Stayed in February 2024

wonderful riad and wonderful staff

Stayed in February 2024

It's a beautiful hotel and a real gem. The staff were absolutely superb and extremely helpful. It has a very cosy atmosphere, and the food was great. The inner courtyard with the pool is a really nice place to relax.

Stayed in February 2024

It's not specific to the hotel. The whole Riad area is a bit ghetto and the streets are not very clean.

Everything about the hotel was very good for the price. The staff was friendly and the cleaning was very good. Thank you very much

Stayed in February 2024

good

Stayed in January 2024

It’s in old town

Fire place

Stayed in January 2024

While the riad is located in the medina, it’s about a 30 minute walk to the main square.

The staff was exceptionally helpful and kind. We needed quite a bit of support with transportation and bookings, and the staff went above and beyond to be helpful. The facility is beautiful and very clean. Watching the sunset from the Terrace was a highlight!

Stayed in January 2024