Janskerkhof 10, City Centre, 3512 BL Utrecht, Netherlands
#36 of 43 hotels in Utrecht
Guests' ChoiceBased on 420 hotel reviews
7.5Cleanliness
8.0
Comfort
7.9
Location
9.3
Facilities
7.3
Staff
8.4
Value for money
7.1
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
James
United KingdomSafe was broke in the room.
The location is perfect right in the heart of town couldn’t have asked for more, and the hotel itself provided exactly what it said it would .
Stayed in May 2024
Reviewed: 10 May 2024
Peter
United KingdomBigger room
Position
Stayed in May 2024
Reviewed: 6 May 2024
7litrebig
United KingdomNo real facilities and hotel a little dated and in need to refurbishment.
Great location in centre of Utrecht.
Stayed in April 2024
Reviewed: 21 April 2024
Sarah
United KingdomStreet noise
Excellent location, friendly staff and good amenities.
Stayed in April 2024
Reviewed: 16 April 2024
Jacqueline
United KingdomAt 115 euros , no breakfast and extra for parking it was poor VFM. The instructions about parking were v unhelpful. We walked for 12 minutes in the rain then had to move the car
Bed was comfortable but I only needed a single Good selection of hot drinks in the room. Good recommendation for dinner venue
Stayed in April 2024
Reviewed: 13 April 2024
Daithi
IrelandThe rooms were expensive, particularly as the advertised cost didn't include - city tax - breakfast (none available in the hotel ... which is a distinct disadvantage) These 2 items added an additional cost of €30 per night.
Good location. Reasonably good room facilities - fridge, tea/coffee making facilities, hairdryer. Shop adjacent lobby (which was a little pricey). Water, sweets available in lobby. Friendly, helpful staff.
Stayed in April 2024
Reviewed: 2 April 2024
Eva
BelgiumExcellent location and very pleasant athmosphere. Friendly staff.
Stayed in April 2024
Reviewed: 21 March 2024
Robin
United KingdomNothing to say bad about the hotel.
Great view from hotel room.comfy bed and good bathroom etc.price was good for location.staff were nice
Stayed in March 2024
Reviewed: 16 March 2024
Elena
GermanyNoisy
Stayed in March 2024
Reviewed: 4 March 2024
Bianca
United Kingdomroom was ok but the corridors smells of detergent
the location: perfect
Stayed in March 2024
Reviewed: 26 January 2024
Caroline
BelgiumThe location was great, clean rooms and comfy, however the lift is a problem. When we got there, the lift was out of order, and it seems to have been out of order a lot recently. It didn't work for the two nights we were there, which was annoying, but more annoying for my friend who had fractured her foot a few weeks before and the other person, who has artritis. We also got upstairs on the second day and our key wouldn't work, so back downstairs to get it regigged.
Stayed in December 2023
Reviewed: 10 January 2024
Safiera
NetherlandsThe facilities in the hotel are a bit lacking and there was some mold on the bathroom ceiling.
The location is amazing! The staff was really nice and helpful as well. We got a free upgrade which was awesome!
Stayed in January 2024
Reviewed: 2 January 2024
Ruth
United StatesElevator wasn't working
Three-person room was nice. Excellent location. Nice and helpful staff.
Stayed in December 2023
Reviewed: 20 December 2023
Monica
United KingdomCommunal area / bar would be nice (but hard in that space!)
Great location, views from rooms, helpful staff
Stayed in December 2023
Reviewed: 11 December 2023
Timothy
United KingdomGreat location! Clean hotel, nice staff. Well equipped room
Stayed in December 2023
Reviewed: 11 December 2023
Timothy
United KingdomNice hotel, nice room. Well equipped, great location for the train st, Jaarbeurs and city centre.
Stayed in December 2023
Reviewed: 7 December 2023
John
United KingdomNo breakfast available in the hotel. WiFi poor.
Comfortable and clean. Central location. Friendly and helpful staff.
Stayed in December 2023
Reviewed: 30 November 2023
Jack
IrelandThat Booking.com charged me just under 150 euro per night while my colleagues who booked through other means paid 50 euro less. Bad form Booking.com! I will do more research in future.
Comfortable room at pleasent temperature.
Stayed in November 2023
Reviewed: 24 November 2023
Wagner
GermanyThe room was awesome!! Really big and clean with a Bathtub as well. Lovely view to the city with some awesome food and cafe places a few meters away. Will definitely gonna book this again.
Stayed in November 2023
Reviewed: 7 November 2023
Terrence
United KingdomNothing
The room was spacious and clean with comfortable beds..really couldn't fault it. I would happily stay there again when seeing family and I thought it was a great location too. Thanks guys
Stayed in October 2023
Reviewed: 1 November 2023
Nhaugom
NorwayLocation, comfortable bed.
Stayed in October 2023
Reviewed: 29 October 2023
Ibraheem
IraqIt’s very nice , perfect location and very comfortable
Stayed in October 2023
Reviewed: 24 October 2023
Fikret
TurkeyI wish we had complementary water for each day and the coffee capsules were replaced. I don’t mind a small room for this price but what is the cost of a water bottle?
We loved the location of our hotel, very central. The staff were very kind, our room was very clean and had great blackout curtains.
Stayed in October 2023
Reviewed: 21 October 2023
Maggiel
FranceLobby worser than before Remote control without batteries No breakfast
Come here the last 25 years because of the fact that’s central
Stayed in October 2023
Monterey, USA
Salad Beach, Thailand
Kuwait, Kuwait
Zell am Ziller, Austria
Florence, Italy
Pai, Thailand
Káto Sími, Greece
Batumi, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content