The boarding pass issue delayed my checkin by 2 hour from 1am to 3am even though the front desk really tried! Also, the cost was 20%+ higher than Booking.com indicated! Good overall, but checkin was a disaster as I could have gone outside and gotten 6 hours of sleep vs. 4 hours, which I really needed!

The extra effort by the staff to help with a major issue on a boarding pass

Stayed in May 2024

I think that the price was a bit high for the room for just a 12 hour booking. There were hotel options outside of the airport where you can get a full day’s stay for much cheaper.

Overall a very comfortable stay and friendly staff!

Stayed in May 2024

Hard beds, leaking shower.

Perfectly located centrally at AUH as air side.

Stayed in May 2024

The bathroom shower doesn't have a door, hence you can't take a shower without the entire bathroom getting completely wet. Quite difficult to use after that. The room also didn't have a mirror except for in the bathroom.

Conveniently located inside the transit area. really nice and efficient staff. Decent amenities and space.

Stayed in May 2024

$220AUD for just a bed, a TV that isn't connected online and no windows (and thus no fresh air) for a maximum of 12 hours was difficult to stomach - was expecting half the price.

Ideally located within Zayed International, this is perfect for those uncomfortable lay overs that don't warrant leaving the terminal. Mine was a 15hr wait, and even with lounge access, doing this without a bed to rest up in would've been a challenge.

Stayed in May 2024

Great hotel for transmitting through Abu Dhabi.

Stayed in May 2024

Shower was leaking (drainage did not manage to hold the water).

Location within transfer area! Staff was very friendly, both in the evening (Mahmoud and Emma) and the morning (ryifat and Lucy).

Stayed in May 2024

Hard to find The shower has no curtain and the water spills everywhere. Only a couple of electricity sockets. Expensive considering you can only stay for 12 hours.

The convenience, it's inside the airport, in the area where the gates are so, no need to pass security again. You can check in at any time. I would stay again here

Stayed in May 2024

nothing

price, location, availability

Stayed in May 2024

Shower water comes into bathroom, kettle flex too short (needs extension cable)

Great bed, very convenient, great soap/lotion

Stayed in May 2024

Could hear the elevator. Wake up call was ~15min late.

The bed was comfortable. The room was more spacious than most other airport hotels I have stayed in.

Stayed in May 2024

You need to have the water running for 10 minutes in order to have hot water!!

Stayed in May 2024

Tiny Room!!!! Expensive Price!! The room was VERY small and paid $200USD for 8 hrs. which I find expensive! You MUST have a boarding pass to stay at this hotel which I didn't know before. I fly standby and don't get issued boarding passes which was a problem. Also, I was going to leave the hotel and they advised me if you are standby if you leave the airport, they will not let you back in until 1 hr before your flight so the amount paid on the room would be wasted.

Location.

Stayed in April 2024

Check-in experience could've been better. There was only one staff at the reception desk and the number of guests was more. Standard room size is a bit small, could've been a little bigger.

Located inside the terminal, the hotel is at a very convenient spot. Room had everything required for a short term stay at the airport.

Stayed in April 2024

Shower took 25 minutes for hot water to come through.

Stayed in May 2024

No hot water for the shower. We ran the tap for 10mins as suggested by staff( an obscene waste of water) then the bathroom flooded because of plumbing and no fall in the floor tiles. We were unable to turn the TV or air-conditioning on and there was no guide for either in the room

The concept of the hotel within the terminal. The room was nice and welcoming

Stayed in April 2024

Rooms were extremely small and limited room service. It felt a little claustrophobic due to the lack of windows and the size of the room.

Incredible location. Right in Abu Dhabi's Transfer Area. It allowed me to sleep a couple more hours and not have to worry about security or arriving 3 hours earlier.

Stayed in April 2024

Shower needed better screen, water soaked the whole bathroom floor. TV kept losing signal.

Convenience, location in terminal & ease of booking

Stayed in April 2024

It was unclear how to control the thermostat, which was set to 18 degrees celsius when we entered the room and therefore was chilly all night. The shower, when left on, flooded the bathroom a bit, but when we opened the drain the floor emptied of the water. It didn't get into the room itself.

The room was comfortable and well-lit. The bathroom is equipped with all our needs, and the bed was wonderful.

Stayed in April 2024

The price is very very high

I like the location in the transit area of the Airport

Stayed in April 2024

No gym, no windows

Everything

Stayed in April 2024

The air conditioning system did not work at all. We selected 22°C on the thermostat. When we woke up in the morning, the temperature in the room was 15°C. We told the staff about it, and they were very understanding and said they would fix. The staff was very good. Personally, I don't believe this was a problem with the AC. I think that it by design and on purpose from the hotel. I travel a lot for my work and notice a tread with hotels removing control of the thermostat from the guest without telling them. In many hotels, the thermostat seems to work at first sight, but when you play with it, you find out you have no control at all. This is wrong and I really hope this was really a problem with the system.

The location of this hotel was the main reason of our choice. We wanted to stay on secured side of the terminal so we could get more rest before our flight. The room was very clean and the staff was amazing.

Stayed in April 2024

The bathroom really needs improvement - would need an exhaust fan and a divider between the shower and the rest of the bathroom. The price could be more attractive and made more affordable.

The staff were friendly and helpful. Fast and easy check-in. The location is superb which is in the airside and very convenient for travellers who are transferring with options either 6, 12 or 24 hrs stay.

Stayed in March 2024

Washroom gets flooded when you take a shower. They must solve this issue.

Very conveniently located inside the airport. The hotel is in the transit/airside area so no need to go through immigration. Just keep following signs to the transfers area, pass the transfers area/security check, go down and then go towards the right-hand side. and the hotel reception is in the same area where the Etihad lounges are.

Stayed in March 2024