Bought an upgrade to Fairmont gold. However, the room that we got is not a sea view. The first receptionist that assisted us didn’t informed us that our request for an upgrade was approved. Never received a call if our room is already available. We just learned that we got upgraded to gold when we asked if our room is now available and informed us that our request was approved. Not a nice experience from that lady who first assisted us. Thank you to the filipina who informed and explained the benefits of being a gold guest.

The location.

Stayed in May 2024

Half board option wasn't the best. No drinks included, and many of the "better" restaurants you had to pay a supplement to either just eat there or pay a supplement to have different options on what was a fairly limited menus. We ended up having later breakfasts and then eating out somewhere where you had much better options. Rooms were very clean but a little dated, bathroom sink and bath plug didn't work (asked to be fixed but never was). The AC wasn't the most powerfull either and never got down to 20degs which we had it set at at night. Good turn down service where they provide you with more water for the night.

Hotel staff were so friendly and couldn't do enough for you. The breakfasts were incredible, everything you could possibly think of or want.

Stayed in May 2024

Last year we had a wonderful experience, but this year Flow was on renoovatioin, so the breakfast experience was different.

Stayed in May 2024

It was surprising that they tried to charge for the water at the breakfast although everywhere else, including the rooms, it was free.

The location and the ofen buffet is amazing. Not a huge area but the rooms are larger than normal size.

Stayed in February 2024

Pool with a direct sea view

No need to walk alot to reach the pool or your room . So clean and nice . It’s on the middle of West palm beach .

Stayed in April 2024

Over price room and restaurants as well

Location is very nice and hotel is very good but it is over price

Stayed in April 2024

Couple travelling with a young baby... facilitates and location were ideal...would recommend for families with young children

Stayed in April 2024

The outside facilities were very good. However the beach had very poor sand and on either side of the beach area were beach clubs who's music was played at such a high volume that it spoiled the quiet relaxation. Because of this we were forced to retire to the adult pool which was enjoyable but not as pleasant as spending time on the beach.

Breakfast was excellent. Lots of choice. Staff were friendly and accomodating. Rooms were spacious, comfortable and exceptionally clean. House keeping staff were particularly dilligent in their duties. Restaurants were good. The Asian and Indian restaurants were outstanding. The food was of a very high standard. All in all we had a very enjoyable stay.

Stayed in April 2024

these areas need to be upgraded Breakfast Bouffet is a bit smaller that other hotels Chairs arround family pool was little These must be more active games on the pool or beach And some active music for teens to enjoy

Every thing was ok but not wow

Stayed in April 2024

In overall terms everything is ok, but some aspects to review and improve: 1. More options on the breakfast. 2. Noisy club in front of the swimming pools. 3. The Ice cream counter captures your attention with the flavors available, but the taste is not what you expect. 4. The bed was good, but the mattress was very soft, killing our backs and the same happened with the pillows. 5. There are many activities available, but nothing you can check easily, probably a big screen to check the activities and booking will be good.

The location and facilities for kids are really good

Stayed in April 2024

Don’t go in school hols unless you have children. Even then family pool and outside space not big enough for a full hotel. Adult only pool busy too. Resorted to putting towels on sunbeds around pool 7.30 am. Gave up and went to beach which again not enough space when full. It emptied out after a few days and was better but still the sunbed run. Do not expect this at this type of hotel.

Breakfast in gold lounge good. Less choice than main restaurant but that was very busy with queue as school hols. All restaurants excellent and staff outstanding. Shopping mall 10 mins walk away.

Stayed in April 2024

Food

Stayed in April 2024

Rooms felt a bit outdated, needed better WiFi and usb charging (no type c in the rooms). Bathrooms need to be refurbished.

Food and restaurants very good. Nice pool and sea/beach area. Spacious rooms good position on the palm. Pricing ok.

Stayed in April 2024

Everything was good

Staff, restaurants and excellent location

Stayed in April 2024

Loud from street

Staff, service

Stayed in March 2024

Rooms are tired and old. Doesn’t match the price. Also reception guy was rude on the check in

Nice location

Stayed in March 2024

The Boldly Asian restaurant, below than average food mixed with a disaster service. We were half board clients of the hotel and we felt like we are a low class client of the restaurant

Location, facilities, staff everything was perfect, the Seagrill bistro and Little Miss India are both wonderful amendments of the hotel- unlike the Boldly Asian

Stayed in March 2024

little bit expensive

comfort

Stayed in February 2024

Pool gets really busy with people reserving sun beds early as possible.

Great location. Nice boardwalk with plenty dinning options.

Stayed in March 2024

At 8 pm, i was having a drink on the balcony with my wife and my kid was sleeping inside, and someone knock on the door, opens the door, turn on the lights, and yells to me across the room so i can see him in so he can ask me i i needed a towel!!!! If i need a towel i would have called and asked for it! He made my stay so unpleasant and not sure if i will be back

Everything is very nice

Stayed in March 2024

Couldn't get early check in.

Stayed in March 2024

The restaurant prices have become far too expensive within the hotel , we had many really good meals in the Dubai Mall and Emirates Mall, therefore the hotel needs to address this lost business

Return visit still the best location

Stayed in March 2024

Nothing really

Nice buffet with a tasty variety of Asian and Western dishes. Lovely swimmingpools. Spacious rooms with big comfortable beds. Some good local restaurants. A 10min drive from Dubai Marina.

Stayed in March 2024

Smelt bit damp I hallways and needed an overhaul

Staff were attentive

Stayed in March 2024