AC was not up to the mark, it wasn’t cooling well in the bedrooms

Stayed in June 2024

No much facilities and food is average.

2 bedroom apartment is in a fairly big size.

Stayed in June 2024

Nothing

Exceptional staff - I have to mention right from concierge- room cleaning folks - breakfast support staff - all are so friendly helpful people and always with a smile🙌 clean and hygienic - nice view , pool and garden Good breakfast - maybe a few more options would elevate the Kempinski standard

Stayed in May 2024

nothing

Such a fantastic experience to spend the weekend in the hotel to celebrate my daughter's birthday. I would like to thank also the beautiful Lad in Red, Melanie, for her always smile and her efforts in arranging the Birthday cake and balloon setup. The two amazing ladies during the Check-in "Sophie and another beautiful Asian lady (sorry, I did not catch her name)" for their smiles and welcome. For sure, all the staff as well.

Stayed in May 2024

-

Cleanliness, access to beach and pool, friendly staff towards families

Stayed in May 2024

Mr Ahmad is the best he made our stay unforgettable

Stayed in May 2024

I was asked for high floor apt but they couldn’t arrange it even though.. they have apologized due to non availability of other departments..

- Amazing hospitality - Good variety of breakfast - Fantastic location - Nice pool

Stayed in May 2024

They don't offer rooms, only apartments.

Everything was well!

Stayed in May 2024

Spa and a bigger gym are needed.

As a returning guest who stayed at the property in the past, I was expecting a solid service with typical 5* (formal but distant) courtesy. Turns out I was wrong - we were blown away by incredible hospitality and attention! Amira, Milena, Rahman, Gul, Kamal, and the omnipresent beach manager from Turkey (sorry I forgot your name) - thank you guys for your outstanding service and support! We are definitely coming back again and have only one request from you - don’t lower the quality in any regard!

Stayed in May 2024

lack of restaurant choices. kids club could be upgraded and extended to accommodate for clientele.

excellent facilities, customer service and respecting of privacy with family. staff were not intrusive and very accommodating. special mention to duty manager Ahmed for his impeccable welcome once again.

Stayed in April 2024

There was nothing not to like.

The staff were very attentive and courteous. The quality of the food and the range of choice was very high. We had a 2 bedroom suite which we all so enjoyed and its size was much larger than anticipated. The grounds were well kept and tranquil.

Stayed in April 2024

Limited restaurant choice in Ramadan. Not too keen on Arabian buffet.Could do with European buffet as well as A la Carte .

Luxury grand hotel with great palm views.Spacious comfortable apartment. Very polite and helpful staff.Lovely pool, gardens and beach.

Stayed in March 2024

The food in the tent restaurant has a lot of space for improvement.

Very nice hotel. Spacious apartment, comfortable beds, breathtaking view from every room, very relaxing vibe on the beach and at the pool area… and of cause, very nice and friendly people, working there. Milena, Nikita - you are doing a great job!

Stayed in March 2024

The internet could have been faster. We had an issue with the internet in our room but it was resolved.

From the moment we arrived, we were taken care of, although it was a late check-in. Milena, the lady in red, welcomed us with her warm smile and ensured our stay was comfortable and enjoyable on literally a daily basis. Her friendliness and willingness to assist guests with anything we needed made our visit memorable. I can definitely point out that she is always smiling when around guests and is an amazing and inspiring professional who enjoys and is proud of her job. Additionally, Eka from the spa was a true professional and added an extra level of relaxation to the stay. Her expertise and dedication were evident, and I left feeling rejuvenated and pampered. Furthermore, I cannot forget to mention Lucy, the sunny girl who took care of cleaning our room. Her genuine warmth and dedication to her work shone through in every detail. It was clear that she approached her responsibilities with a passion, leaving our room immaculate each day. Everyone working breakfast was truly professional and exceptional at their jobs and I cannot thank them enough for the enjoyable morning breakfast experience. Overall, the staff at this hotel exceeded all expectations, making our stay truly memorable. I highly recommend Kempinski the Palm to anyone seeking a top-notch hospitality experience.

Stayed in March 2024

Location, personnel (special thanks to Milena), housekeeping, breakfasts, room itself (large and prudent).

Stayed in March 2024

Breakfast was excellent.

Stayed in March 2024

Only issue with bring on 1st floor was the road up for less noise and better view. We would have preferred to be higher up in the resort for a better view and less traffic noise. The internet and WhatsApp calls was an issue. Suggest a workaround with VPN app download.

Loved the room, the breakfast and resort. The room serves was awesome. My birthday cake and chocolates made me feel special. Having masaage in the room was a perfect option offer. One of the kitchen staff showed us we need to download VPN to ensure whatapp works for us.

Stayed in March 2024

Breakfast

The Hotel is OK, has some issues with breakfast quality in my opinion, but it really matters what you compare to.

Stayed in March 2024

Great locatin,amazing breakfast

Stayed in March 2024

The speed of the service during the dinner and lunch shall be improved....

Extremely cooperative and professional Lady in Red Mrs Milena Chirich Cleaning staff was merely invisible, the cleanliness was at the highest level Breakfast team was very responcible and fast

Stayed in February 2024

Old bathroom equipment - needs to change

Huge rooms, direct exit to the pool and beach from the room, good service, vary and tasty breakfast.

Stayed in February 2024

A masterpiece in hospitality.

Stayed in February 2024

The gym could be bigger with more equipment .

We stayed in the 2 bedroom apartment that was fabulous. Good quality breakfast and restaurants. Staff very friendly

Stayed in February 2024

Everything

Stayed in February 2024