The Hot tub in the room was not fed by a big enough boiler so it didn't really fill with hot water very well

The Staff were great and the food at any of the restaurants was perfectly cooked

Stayed in May 2024

Everything was excellent, maybe more diversity for breakfast but it’s till great

Amazing hotel on the Palm with great pools and beach and quite nice restaurants located. The whole feel of the hotel is Polynesian with woods decor. It also has an amazing beach bar we like.

Stayed in May 2024

Our room was advertised as see view - we could only see palm trees and barely the water. We were very disappointed, however they did change our room after request. The all you can eat buffet dinner was terrible, however the buffet breakfast was amazing with lots of variety.

It was a beautiful resort, close to atlantis.

Stayed in April 2024

Style of room

Location

Stayed in May 2024

Thought the food was expensive. Had a meal at the Laguna Pasta Restaurant - expensive and disappointing. Pool area was very busy so we sat on the beach.

Very nice room. Staff were lovely very helpful and friendly.

Stayed in May 2024

Location and breakfast is deal maker. The room is spacious with a wonderful view and the private beach is amazing.

Stayed in May 2024

Location, staff professional and friendly and managers look after the guests needs

Stayed in May 2024

Accomodating staff. facilities are great. Pools are not crowded. big thanks to Ms. Fritzie❤️

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Beautiful rooms, great property, so many lovely amenities. Great staff (bell boy, Ranesh; Sugita at Zoya: Sebastian and Marta at Porterhouse). Gym is great and gym staff are very helpful. Perfect for a weekend stay.

Stayed in May 2024

Paying for drinks (even water) at dinners. Spending nearly £100 for 10 days of holidays just on water is quite indecent (over £8 for a bottle of water). I can understand some drinks like alcohol are not including in the half board package but water and basic soft drinks should be in my opinion

Everything was perfect. The staff is very helpful. The pools were great. Perfect location on the Palm, lots of taxi available outside. The food was very nice, with lots of option for where to go for dinner. Breakfast was delicious, especially the benedict eggs and French toast 🤤. Very clean room. Great facilities. Would definitely go back

Stayed in May 2024

Every thing was great but this hotel is good for families with children. Not for couples

Stayed in May 2024

The bed Matresses seems it needs a change , it clearly felt used , like for very long time

The food veritey The staff were extra helpful

Stayed in May 2024

Nothing really

Location and rooms

Stayed in April 2024

Breakfast area generally not great and needs refurbishment- Terrace area in particular very ordinary- and food OK at best.

Wonderful looking resort. Nice beach area. Outstanding room. Staff, in particular Ian, could not have been more helpful.

Stayed in May 2024

Actually, nothing at all. Anything I could point out would just be nitpicking, so for us, everything was perfect.

What I enjoyed most was the overall atmosphere of the resort; it was incredibly good. We had a fantastic trip, and I dare say it was the best resort I've ever visited. The staff were extremely friendly and always ready to assist whenever needed. Instead of going to the gym, I swam laps in the sea each morning, which was a new experience for me. The food there was also exceptionally delicious.

Stayed in May 2024

Very good breakfast options. Spacy room and bathroom, balcony, all very good. Not crowded. Rental options for boats and efoil on the beach.

Stayed in May 2024

Nothing

Everything was perfect from the staff to The room to the pool .. sooo always going there and always amazing. Especially the new suites !

Stayed in May 2024

Great room a best Butler 4ever Sabash 😀👍

Stayed in May 2024

Clean service of the rooms. Also my pillow was smell so bad :/

Location and facilities

Stayed in May 2024

Perfect gateway

Stayed in May 2024

Didn't have much time to notice any issues.

I was there for a conference. Was nice to get a room at noon which is earlier than check in time. Thank you. I unfortunately couldn't spend much time there as I was in for a short visit. However, I had my evening meal and shisha at Laguna and that was great. The place had a great chilled feel with great food and music. Shisha was on point and the views were incredible too. Time flew by and was a great end to a busy schedule. Will try it with the family in the future.

Stayed in April 2024

Everything was great.

Everything. We have finally found our go to hotel in Dubai. We have stayed at Grand Hayatt, Atlantis and many more, but Sofitel beats them all. So serene, such great service, such pretty rooms. We are in awe♥️

Stayed in May 2024

I didn't like that I could not swim in the see before 8 am and after 6 pm

I liked everything about the hotel: room, location, restaurants, pools and spa. Stuff was super friendly and very helpful. I arrived around 10 in the morning and they got my room ready very fast!

Stayed in May 2024