Very difficult to make a dinner reservation, availability was limited. We were only able to make reservations for our last 2 nights. Staff were very friendly, but bars were understaffed. There was loud construction at one of the beaches.

Food was good, particularly from the restaurants. Room was great, clean and spacious. Beautiful view from the balcony. Beach was very nice, specifically the one with water sports. Drinks were good. Optional excursion on the calypso cat catamaran was absolutely amazing.

Stayed in February 2024

Very understaffed and the ones who were there were clueless, we waited 3hours and 20 minutes for lunch one day, the next day my meal didn’t even turn up! A lot if the food in the specialty restaurants arrived cold! We were told while checking in that our accommodation is serviced every other day and then it was a lottery if they turned up at all!! They have a resort fee of 24 dollars per night you have to beware of as it’s NOT included in the price of the stay. The pool was very nice as were the beaches. We never used the water activities so cannot comment on these. The crazy golf is good and would be better if the beer tap and toilet facilities were working during our 15 night stay! You are a little hotel bound there as nothing around outside. Nicoles restaurant is definitely not worth the extra money you have to pay. Had a manicure in the spa which was ok but I would not go back if I stayed again. This was our second time staying here and I was extremely disappointed as our first time there was amazing. We will never return.

The accommodation was lovely great view. Really comfortable bed and very spacious

Stayed in November 2023

Sadly the food in the main dining room which is where you end up eating most meals, is not good. It was overcooked and often pretty tasteless. The restaurants are much better, but if you have a big group like us (8), you have to book in advance (Before you travel) and you should. Also the food at the reggae beach was much better, though you will wait during busy times.

The resort was so lush and beautiful and had plenty of activities all included. Long Beach was next door less than 5 min from reception and so worth visiting. The staff were so friendly and warm.

Stayed in December 2022

Food was terrible not many options

The food really is bad! I’m sorry it’s terrible. No local food …so disappointing

Stayed in May 2022

staff that didn’t smile getting orders wrong told them not to charge me for a trip that they didn’t tell me was cancelled and still charged me!

lovely location

Stayed in March 2022

We arrived a day after Antigua re-opened. The overall level of organisation at the time was a total shambles - no telephones in the room (important where the distance to reception is unwalkable with small children). Coat-hangers in rooms took two days to arrive. They were massively understaffed, and it took them days to catch up. The management were apologetic (and they tried... free jeep trip!), but the reality is that if you have 8 days, and half of it is whilst the resort is having a dress rehearsal, it's pretty frustrating. However - the ultimate verdict... my 6yo daughter is desperate to go back.

This is a decent hotel. Not spectacular, but good enough

Stayed in October 2021

Lunch was poor and long waits, room needed refurbishing- sink plugs didn’t work for example No facilities for children to eat early.

Beach. views from the room, cocktails , buffet meals

Stayed in December 2021

We felt the food needs much improvement. Pizza was okay however one pizza we ordered was not cooked (raw dough). The buffet both breakfast and dinner was absolutely terrible. ( The closed in dining hall type venue was very unpleasant as most people prefer an open air atmosphere when dining in the tropics....seemed more like a college campus dining hall atmosphere...not at all enjoyable.). Portofino's was a nice experience but staff seemed very unprepared and not knowledgable about menu or wine options. Service was extremely slow. TV in room did not work, hot water for shower lasted for 2 minutes at best.

Stayed in December 2023

What most disappointing is get bottled water for your room. It seems to have been given selectively - Not cool!!!

The Breakfast was great, there was a variety to choose from. The location was great and the staff was friendly.

Stayed in June 2023

Breakfast was amazing fresh food, fresh fruits or baked pastry good balance of all the above!

Stayed in May 2023

room was not clean. it had blood stains on the wall and floor and on the curtains.

staff. coffee shop. kids club staff. seabreeze and bar and grill waitresses.

Stayed in November 2022

This review has been hidden because it doesn't meet our guidelines.

Very large development with a good range of activities. Staff were excellent (particularly Chris, Larrisa and Xenia) who were great with the kids

Stayed in August 2022

beaches, food, staff, management of housekeeping service, front desk and guest service desk. Customer service was shockingly bad and the attitude of staff was enough to make you want to leave immediately.

The Coffee Bar.

Stayed in May 2022

The bed was uncomfortable too hard. Slept on the sofa couch

Hotel Grounds we’re amazing. Food was very good

Stayed in April 2022

What we planned to be a relaxing week was full of unnecessary difficulties. The food was one major issue even with expectations for an all-inclusive. We didn’t fly to an island to have hamburgers, hot dogs, chicken tenders and pizza. The wahoo, the “catch of the day” the first night was not edible. It was very difficult to get any local food and we ended up having to request food each day – just grilled fresh local fish, vegetables and potato. Vegetarian meals for lunch even though I’m far from a vegetarian since there were no options. It’s unclear how fresh the fish actually was. Even getting a coconut was an issue. No matter what we tried to do, it was a challenge. Our room was about ½ mile from the restaurants, pool, beach or anything and with an 80 year old we relied on the golf carts to get around. It was not uncommon to wait 15, 20 or even 30 minutes for a cart. At times only one was running at the entire resort and other times the desk didn’t seem to call the driver when called by us. My mother has a heart condition and should not have caffeine. Several days there was no decaf coffee and you can never get a straight answer as to when it will come in. There are no candles for birthday cakes you order and pay for, there is no afternoon tea or nightly entertainment as advertised (no fire breather, dancers – mostly a DJ), and the adult pool was being fixed our entire stay. I should have known this hotel management (especially John, the Elite Island Resorts sales director, who was extremely unprofessional and unhelpful) should not be trusted to appropriately run a hotel. After I booked this trip over 9 months in advance, they told me just a few months before the trip (when it was too late to rebook) that they could no longer put the 3 of us in one room and it would cost me several thousands of dollars more (even though I had in writing the agreement). It’s such a shame to spend so much money when I can honestly say that I left more stressed than when I arrived.

My sister and I took our mom for her 80th birthday to the Verandah Resort and Spa for a week. The resort is nicely laid out and has a nice beach with many non motorized sports equipment available. Our waterfront rooms were spacious and had a wonderful view. The staff were very lovely and there is a nice new coffee shop. We went to the spa 3 days during the week and the spa manager, Yuly, was very sweet. On my mom’s birthday she picked flowers, had a cake with a candle (from another hotel) and decorated her room with balloons. There are some shining stars there. Nian, the tour desk manager was also very nice. He lent my mom his personal beach chair to use while on the Calypso Cat boat trip (which we highly recommend). The cart drivers took us where we needed and Lemonte especially went out of his way to help people. The hotel manager, Chris, arranged for us to have very nice dinner at a sister hotel for my mom’s birthday after we made him aware of challenges our first days. We found the Buccaneer much better than the Beach Grill.

Stayed in March 2022

the food was ok but the buffets could have been better

fantastic big rooms and beds in a lovely setting

Stayed in January 2022

The food choices were limited, certainly the fewest choices of the all-inclusive resorts I have been to. Also, whilst the food was buffet style, it was served to you by the staff. This took way too much time as the resort didn't have enough staff to accommodate and also removed the flexibility to choose how much food you wanted. Different staff gave different amounts. Another mild annoyance was the waiting times at some of the service restaurants and the inability of some staff to remember what was actually ordered. This became a bit of a running joke.

The resort overall was lovely. Two great beaches, several pools and individual villas set amongst a range of different plants and trees.

Stayed in December 2021

There was very little to like about the property. irregular (but necessary) shuttle buses; 2.5 hours to get a covid test to get home; a dark and dingy ‘all inclusive’ restaurant; a beach with no real fresh sea.

Really, in hindsight, absolutely nothing.

Stayed in January 2022

The fact that 3 of the 4 dinner restaurants were enclosed air conditioned boxes. Would have preferred another open air dining option. Perhaps the food could have been a little better too.

Great rooms, excellent water sports and very friendly staff. Plus option of day pass to Pineapple Beach Club on beautiful Long Bay Beach.

Stayed in December 2021

Queues for food were long at times, the beach grill restaurant always had very long waits- often 90 mins

Facilities

Stayed in October 2021

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Stayed in December 2022

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Stayed in February 2024

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Stayed in March 2024