No wifi in the room, outdated infrastructure and old interiors.

Location

Stayed in September 2023

Staff at reception and restaurant is not up to the hotel standard. Service and attention to guests is bare minimum. Power outage occurred during the stay and guests were left literally in the dark, without any assistance. Safes in the room are fixed to… small tables which can be moved, and therefore easily stolen, together with the attached safe (which therefore is all but safe).

The hotel is in very good location, close to centre and interesting places and restaurants. The hotel is big and spacious. Breakfast has ample choice of both international and local products.

Stayed in August 2023

The WiFi connection is terrible. Gym equipment is minimal, and the working hours are inconvenient.

Room, breakfast and location

Stayed in July 2023

Hotel is old. Dining room not very inviting.

Very good location, friendly staff and clean

Stayed in June 2023

The shower heads are too low, I am an average height man and I had to bend my knees to shower properly. I am not sure what will happen if I was a over 180 cm which is extremely annoying. Also the breakfast that we included in our package was below average to be honest we went only on day 1 and never went again out of our 7 days trip. What is even worse is the AC, we went during extremely hot days and unfortunately the AC is just a fan that does not have any chilling in it and when you complain about it they tell you that the chilling is off please open your windows and imagining opening your windows for 7 days in the middle of a busy city with all the outside noise and having to keep the curtains open as well to get some breeze which makes you wake up almost at sunrise which is not really nice for someone traveling to get some rest. Also wifi is really bad but fortunately you can buy a sim card with unlimited data for like 20$. The pool is indoor and you have to wear a cap even if you have short hair to access it.

The location of this Hotel is perfect and maybe the best one in Yerevan, we were also given a very high floor which gave us a direct view to Cascade Complex, Mother of Armenia as well as the beautiful city of Yerevan. It is walking distance from almost everything which is awesome. You have a mini market that has an exchange inside it and stays open till really late and it is few meters away from the Hotel.

Stayed in May 2023

my room was slightly dated, perfectly good facilities but slightly dated decor & shower was in the bath, would have preferred separate shower. however the rest of my group were happy with their rooms so I might have just had an older room not yet updated

great location staff from reception to cleaning ladies really nice & helpful huge breakfast spread

Stayed in May 2023

Shower was broken, toilet was not clean properly, carpet was dirty and stained, superficial cleaning service. Poor fitness/gym, it consists in 4 standstill bikes and 1 pressing bench. The sauna is separated, men and women, the pool is open for outsider guests so was crowded. Door soundproofing doesn't exist so you can hear all noises from hallways and other rooms very loudly.

good location, close to city center. good breakfast suitable for all needs

Stayed in April 2023

Rude staff, even at the reception. The sauna wasn’t hot at all. Quite expensive for the quality. No garage or parking lot. you need to search for the parking lot around the hotel.

super location, very comfortable bed, clean room. Great breakfast.

Stayed in April 2023

Old carpet on the floor

Lobby and breakfast

Stayed in March 2023

Bad wifi internet The connection was constantly interrupted, and the ping was up to 20 - 30 seconds (not milliseconds) As a result, there is no Internet via Wi-Fi. I used mobile internet on my phone. It was much better. The musty smell in the room smells like mold. No soundproofing - you wake up at 6 in the morning when the earliest neighbors wake up and go to the elevator, and elevator beeps are heard from your bed. The bathroom had a sewer smell.

Good breakfast with unlimited food and coffee :) Nice view of Ararat mountain

Stayed in February 2023

1. Reception was asking me 5 times if I’m sure I will pay by card seeing I have Russian passport. 2. Very low ceilings. 3. You can enter a pool only in professional swimming cap that you can buy there (what a surprise). 4. Pool is a joke. 20 meters or so and 3 lines. 5. Breakfast was very limited.

Almost nothing

Stayed in January 2023

old and they had left excess extra beds in the foyer

a little dated inside, but very comfortable and friendly staff. location is excellent and has all the amenities inside.

Stayed in January 2023

No bell boys to help with luggage, quality of food

Location, size of the room,

Stayed in December 2022

room

location

Stayed in October 2022

Friendly staff

Stayed in October 2022

The air conditioning didn't work as good in the room. Wifi connectivity and speed was very poor. They did give us a small device for wifi but the speed was terrible. Breakfast buffet could have had more variety. It was exorbitantly expensive tarrif, I paid 500 USD for 4 nights which is comparable to New York, London and Paris.

The staff was courteous, polite and very helpful. Location of the hotel was very good.

Stayed in October 2022

The rooms old and the shower as well for the high price , they didn’t give us a crib for our baby , gave us wrong type of room. The breakfast is everyday day the same

Just the location

Stayed in September 2022

Old Soviet times furniture, dusty carpets in the rooms

Stayed in October 2022

The economy room is surprisingly small, pretty much the only way to comfortably walk past the bed is to side step. The ceiling gets really low throughout the hotel. If you're taller than the average, you'll get used to bowing your head as you walk into the bathroom, near elevators, etc. Flush lights will become your enemy. You also won't be able to stand in the bathtub (which adds to the low ceiling problem). The WiFI was easily the worst I've ever used in a hotel. Judging by the number of mobile hotspots around me, other people struggled with it as well. My mobile hotspot also didn't help much due to the amount of concrete. TV was awful: just 4-5 international channels, all of the channels had some amount of static, and 16:9 channels seemed to be cut to 4:3 (yes, with black bars, for some reason). There are also not enough wall sockets to charge your devices comfortably. Room cleanliness seemed okay until I realized that the single-use shoe shine cloth had already been used. I guess it wasn't replaced because whoever used it before me returned it to the shelf used side down :)

Breakfast was alright, but good luck finding a non-disgusting table if you arrive late.

Stayed in September 2022

TV was not perfect and the management did not fix it or change it!

It was satisfactory.

Stayed in September 2022

Rooms are very dated with poor air conditioning and plugs you need to keep your foot on. Shower over bath with curtain, completely unsuitable for anyone with any sort of mobility issue. Fridge was ridiculous noisy and television picture snowy. I came back to my room at 17:00 and it had not been cleaned, really not great when you have been sightseeing all day!

Stayed in September 2022

WiFi signal in room either was non-existent or so weak that it was next to useless. Frequently I had to go out into the hall in order to get things done. Hotel needs to put WiFi transmitters in more places - and possibly in rooms themselves - to give customers adequate internet service. Cleaning staff didn't resupply items as expected - I had to go to the front desk to ask for toilet paper, and on the last day of our stay they took the used washcloths and didn't leave new ones - we just did without. Going to breakfast was usually frustrating, in large part due to the single coffee machine that they have in the room - sometimes the line for the machine was so long I just gave up on having coffee, at other times the machine was broken and several staff members were hovering over it trying to make it work again. One coffee machine for 100 people...???!!! COME ON!!!

Location is excellent. All staff we interacted with were friendly, knowledgeable, and had good English skills. Loved having the small safe in the room. We particularly liked the hotel's "Garden Bar" - quiet shady place to sit in the afternoon with a beer or glass of wine - we visited it every day.

Stayed in August 2022

This industry is an hospitality industry, hence workers need to be hospitable. Most of the staff were great, however there was one lady on the front desk that aperantely was "always busy " doing things when there was no clients except me at the front desk. My request was as basic as (can you order me yandex service(the Armenian equivalent of uber), her words were you can get it yourself or can go outside and someone will do it for you. I'm a very patient person, howe er her attitude is what made me downgrade the review.

Stayed in August 2022

Wifi is awful

Stayed in June 2022

Room service is not available..would be helpful to have that included instead of running to the reception

Location was good...very near to republic square like 15mins walk

Stayed in May 2022