amazing staff. special shout-out for Andranik. super awesome person . the whole team goes out of the way to make you feel special.

Stayed in February 2022

none

the hospitality of the staff. thank you Anahit and team. i feel home

Stayed in February 2022

The staff was awesome and they went out of their way to help and assist you whan you need help. The hotel manager Andranik spends a whole day diving me around in Yerevan to assist me with legal documents that I needed. This tipe of service is really unknown. Facility is in good condition and is really good value for money. I will definitely come back in the summer to enjoy the summer weather and all the facilities at this hotel. I can recommend this hotel for single and family travelers.

Stayed in February 2022

None

The best place ever, we celebrated our anniversary (given surprise gifts from the hotel and staff) and everything is just amazing. Staff, food, view, room. Anahit is so helpful and really thankful of her. Definitely gonna come back on summer time.

Stayed in February 2022

Everything

Stayed in December 2021

Clean and tidy, thank you

Stayed in January 2022

The food during breakfast was a bit cold.

Hotel was really nice, every dinner with lovely piano music was great. We have really enjoyed swimming pool, etc.

Stayed in December 2021

clean and accommodating staffs especially anahit and the manager. we had a long drive from georgia and we’re lat, they gave us a complementary Armenian sweets to welcome us to Armenia.

Stayed in December 2021

Great, friendly service

Stayed in December 2021

A bit cold in apartments

Nice and clean rooms, facilities and breakfast

Stayed in December 2021

all the best

amazing hotel safe clean the best management Anahit I prefer to give 7 star

Stayed in December 2021

There was no bidet in the toilet- but I guess it's the same all around the country anyway, so, it's not a big deal.

The room was amazing, it felt like being in medieval times :) the breakfast was great too. We enjoyed listening to their in-house pianist, Artem every night while having Armenian Cognac in the lobby. They have both indoor and outdoor pools, so guests can enjoy a dip in the pool any time of the year. The whole complex was stunning, it transported us back in time and we did not expect it to be this awesome! Everyone in the hotel was so warm and accommodating. The GM, Andranik gave us our first taste of their famous Gata (Armenian sweet), the receptionist Nvard, the waitresses, Susan & Marine, as well as the barmen (Edward, Arthur & Andranik) treated us so well. Anahit, the Sales Manager was so helpful. She recommended great tours with a very good tour guide, Mavel and she also supported us find a nearby and best rate PCR Testing centre.

Stayed in December 2021

I have order a food, but its came a bit late

Nice hotel!

Stayed in November 2021

Everything was perfect. We love you all

What I liked most was the way staff treated us, with high level of respect and they welcomed us with a huge smile on. Receptionist were so professional, specially those two girls who helped us alot in any kind of situations and Iam really happy that I choose this hotel. Will back sooooon. Strongly recommend this hotel to others.

Stayed in November 2021

The door to the dry sauna was difficult to open. The steam sauna was sometimes off. The temperature of the pool water was colder than the environment of the pool. The quality of dinner was not good

The hotel is well equipped and has good staff with excellent treatment, especially Ms. reseption

Stayed in November 2021

My favorite hotel with the best service and comfort, clean , luxe catergory rooms are the best. Breakfast is very good. Everything is perfect.

Stayed in November 2021

The food and the breakfast was great.

Stayed in November 2021

Great exterior and interior in middle age style

Great dinner service

Stayed in October 2021

The location was a bit away from Yerevan and also the restaurant staff doesn't understand English however that's not to worry about as the reception staff is always there to support..❤️❤️

We visited Armenia for the first time and we had booked in Caucasus for 4 Nights. 3 Nights in Deluxe Room and 1 night in the suite.. Before we reached Armenia we had few issues while applying for the visa and required booking PDF from the hotel and Elya from reception helped us with it.. she was super supportive and fast.. We reached the hotel late at night and we were welcomed by the most amazing person Anahit who gave us a free upgrade to a Deluxe room with balcony.. The room was awesome me and my wife loved it.. it was so clean and big was not expecting it to be so good.. The first morning we went for breakfast and didn't find anything of our choice and this was noticed by Anahit the Sales Manager and she asked us for our preference and made sure we get what we wanted for the next days this was a great gesture by her and a lovely initiative.. I don't think this happens in other hotel as I am a ex hotelier my self.. We wanted to eat authentic Armenian food and Anahit suggested us a restaurant in the city named Caucasus Tavern which was a great place with all the traditional dishes of Armenia and Georgia and was a value for money.. My wife and me enjoyed the food and visited the place 2 consequetive nights for dinner.. Another great gesture by Anahit.. we were served there by Sergey and Kharchik who were very friendly, warm and coordinative. There were few more staff which we would like to appreciate and thank one of them was the new GM of the hotel Ando who recognised us and came to us during breakfast and asked us about the experience of teh stay and if any suggestions.. Also Nvard from reception was helpful.. Lastly we asked for suggestions about Covid test from Anahit since our tour guide was taking us to a place where they were charging us 15k AMD. Anahit made sure she called several labs and found out for us the cheapest test for 9k and booked our appointment there. Anahit have supported us a lot and been the best host throughout our stay..

Stayed in October 2021

The language is main issue and the breakfast is not so good

Stayed in February 2024

Everything

nothing

Stayed in August 2023

A semi-detached two-story room, with a railing through which a small child can climb and fall. UNDESIGNED! 4th floor without elevator! No one helped to lift things to the 4th floor without an elevator during check-in! The same goes for check out! The breakfast is very poor with green apricots! A lot of flies in the restaurant! The hotel does not correspond to 5 stars.

Fresh air

Stayed in July 2023

The DJ at the pool....is very loud very....if you have room front of the pool side you won't feel comfortable at all...cos of the DJ ...music start at 11 am and finished at 7 pm .....you don't have peace at your room at all

I like food and pool

Stayed in August 2023

The staff are very unprofessional The way they talk it very angry and aggressive specially at the pool bar and the reception

the swimming pool ONLY

Stayed in July 2023

Breakfast goes separately and will cost you 5000 AMD but don’t expect 5-star hotel breakfast, more like 3star. No fresh juices at all. The dishes don’t have labels, so you can only guess what it is and what it contains. The flies were everywhere in the breakfast room. There was a problem with hot water, sometimes the pressure was low, sometimes there was no hot water at all. The mattress with every move felt like water mattress as it seems like it wasn’t connected to the bed. We stayed in the room with our 4 year old. And extra towels were not provided. By the checkout we were accused of stealing/breaking the glass (since when does 5stars counting the glasses thou?)). It was sorted out in the end, but kinda spoiled the day.

The location was good for us, as we don’t need the city center. However if you need it will take you roughly 25 min by taxi. The room size is good. Personell is polite.

Stayed in July 2023