Poor meal options. Only one restaurant, with three choices for main course at lunch or dinner. The management may have made a business decision not to describe itself as 5-Star, so that it need not offer much in the way of dining options. It also has no laundry service, which is truly surprising. Room should have an easy chair for extended reading or relaxing.

Large, tastefully-decorated rooms. (I had what they call a Penthouse, which has two floors and easily sleeps 4.) Overall very impressive public areas. Extensive spa. As far as room and physical facilities are concerned, Alpenhotel far exceeds most 5-star resorts I've recently stayed in. Staff are bright and efficient.

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

No air con, so need to keep window open and can get noise during night from people

Location and quality of accommodation and food

Stayed in March 2024

Dinner on the first night was very slow and poorly cooked

Breakfast was great - good selection. Location was stunning but quite far from the town.

Stayed in March 2024

I have an accident while I am skiing firt day. We booked 3 days but we had to leave 1 day before. I requested but they did no payback. It was not acceptable for hotel quality.

Breakfast and view was perfect

Stayed in February 2024

Our only tiny thing we wished for was comfier pillows

Loved the sauna in our room and onsite spa facility they had. Breakfast an dinner were also delicious and felt it offered so much more we didn't get to do!

Stayed in February 2024

The transfer was limited to 430pm and didn’t go to Kitzbühel. The music choice was underwhelming at times.

The staff were very friendly and helpful. The spa was excellent and immaculate. Rooms were very comfortable and the breakfast service and options were fantastic. Dinner was good and decent wine menu with many Austrian options.

Stayed in January 2024

No turn down service, I feel that at this level it should be provided. I really dislike waking up to a bathroom that hasn’t been cleaned from the day before , with not enough towels. Also, it’s always nice to find a little treat or note at bedtime.

The location is absolutely stunning, the staff very welcoming and the rooms simply but well designed. The welcome drinks , à la carte, is a very nice touch.

Stayed in December 2023

Everything was wonderful except the bedding, did not like n=much the individual comforter.

Stayed in October 2023

We enjoyed absolutely everything about this incredible hotel and wellness center! The hotel is beautiful, the staff is exceptional and the surrounding area is breathtaking!

Stayed in October 2023

It’s beautifully furnished and located perfectly on the Schwarzsee in walking distance of Kitzbühel. Food and service are excellent. The wellness area and pool are amazing!

Stayed in September 2023

The check out was a bit too early (10 AM), I would expect a later check out (ideally noon) at a hotel like this.

The hotel looked ever better than in the pictures. One of the best hotels I’ve visited. The swimming pool was beautiful, the food was delicious and the staff was very nice. We also had a private sauna in our room which was perfect. I also have to point out the cleanliness - everything was spotless.

Stayed in September 2023

There were no English menus available in the restaurants, and the service could be a little slow (e.g. waited over 15 mins to order a drink one evening).

Incredible location on a beautiful (and warm) lake. Really high finish throughout, and amazing sauna complex. Delicious breakfasts.

Stayed in September 2023

Opening times of the Sauna

Very good breakfast

Stayed in May 2023

private sauna

Stayed in April 2023

There was only one problem with my gluten and lacto intolerance husband. The waiter assured us that the plate is gluten and lacto free. We have insisted to double check with the chef, it turned out that one of the components is with gluten. This could have ruined our vacation,because the intolerance is severe, and we have informed the hotel in advance.

We could not imagine a better place to celebrate our honeymoon. The hotel exceeded expectation. It was even more luxurious, well organized then it looks on the photos. All services provided were very high quality. The staff were great, polite and really helpful. Food was delicious and fresh and it is worth it to book half board with dinner. We have spend there a week and everything was great. Thank you for the great experience!

Stayed in March 2023

Service in restaurant was mixed.

Food quality

Stayed in March 2023

nothing

we liked absolutely everything. it is a magnificent place, by a gorgeous lake with beautiful views. the hotel is brand new, exceptionally well kept and beautiful with remarkable amenities. we loved the infinity pool. the staff was amazing and service is impeccable.

Stayed in February 2023

Alpenhotel Kitzbühel am Schwarzsee is an exceptional hotel that I would highly recommend to anyone looking for a luxurious and relaxing vacation. The hotel is located in an idyllic setting overlooking the stunning Schwarzsee lake, which provides a breathtaking backdrop to the entire experience. One of the standout features of this hotel is the dinner experience. The food is nothing short of amazing - the menu is diverse and the quality of the ingredients is evident in every dish. The chefs here are truly talented and their culinary creations are a feast for the senses. From perfectly grilled steaks to exquisite seafood dishes, everything is cooked to perfection and served in a stylish and elegant atmosphere. The restaurant also offers a great selection of wine and other drinks to perfectly complement your meal. The spa at Alpenhotel Kitzbühel am Schwarzsee is also worth mentioning. The facilities are top-notch and the services are provided by highly skilled therapists who know how to make you feel truly relaxed and rejuvenated. Whether you want a massage, facial, or other treatments, the spa has everything you need to indulge in some self-care and pampering. The outdoor pool is also a great spot to unwind after a long day of skiing or exploring the area. The hotel staff are friendly and accommodating, always willing to go the extra mile to ensure that you have an enjoyable and memorable stay. The rooms are spacious, comfortable, and beautifully decorated, with all the amenities you need for a comfortable and relaxing stay. Overall, Alpenhotel Kitzbühel am Schwarzsee is a fantastic hotel that provides a luxurious and unforgettable experience. The dinner and spa services are truly exceptional and are the perfect way to unwind after a long day of skiing or exploring the beautiful surroundings. I would highly recommend this hotel to anyone looking for a relaxing and indulgent vacation in a stunning alpine setting.

Stayed in February 2023

Tranquil setting by the lake. so peaceful and relaxing

Stayed in February 2023

staff. some are really friendly, professional and helpful, some can not speak either english or german. no possibility to communicate with house keeping, some waiters have no idea about their job.

the hotel is newly renovated, a lot of space in the room. everything comfortable. beautiful location by the lake. parking convenient. walking distance from the center. good variety for breakfast. lovely spa

Stayed in January 2023

I cannot find a fault.

The hotel was in a very beautiful and quiet location, so there was no traffic or noise to spoil the amazing views. The quality of the breakfast was excellent with a vast choice and we were particularly taken with the separate rooms for cheese and breads. All staff were remarkably helpful at all times and nothing seemed to be too much trouble. I wouldn't hesitate to book this hotel another time as we enjoyed the well-equipped and large bedroom.

Stayed in January 2023

They keep the heat way too high both inside the main lodge and the rooms. Even our penthouse with the heat turned off was roasting. we had to sleep with the windows open or I would wake up soaked with sweat; and I know other guests had the same experience. For being concerned about the climate, people should have more control over individual room temperature. (fan option or cooler setting). this was the only negative remark for this property and to be honest, this is a trend in all of Europe Im finding.

This hotel is a special diamond in the heat of the Austrian Alps. There are so many things to like I cannot list them all; the food was exceptional at all hours of the day, and the options for activities around the lake and at the spa were great respite after big ski days. I will 100% come back again.

Stayed in January 2023

excellent location, amazingly newly renovated facilities and a great spa

Stayed in January 2023