Staff were very friendly. Hotel location was excellent and having the Spa was a big bonus. Food was also great

Stayed in April 2024

We were disappointed with our room, Room does not correspond to what the photos show on booking. The bathroom was really dark with sloping ceiling, where you couldn't even stand.

Personal in restaurant was really friendly. We chose dinner from the menu list every morning and the food was very delicious. We really liked the swimming pool and sauna. The ski bus stops 100 m from the hotel and takes 5 minutes to be at Schlossalmbahn.

Stayed in February 2024

I don’t like because too far from lift .

I like the room and restaurant.

Stayed in February 2024

parking limited space but solved by hotel stuff immediately with the next hotel aside

location and service

Stayed in January 2024

The food was very good, the staff very friendly, and the hotel is just a few minutes walk from the town centre, cable car and the Alpentherme.

Stayed in October 2023

Nice traditional hotel, nice garden, very friendly staff

Stayed in September 2023

Got so hot during the day it was almost unbearable to stay in the room. A four star hotel should offer fans or aircon. All the lamps had no lamp shade, so not very nice atmosphere at night when the lights were turned on.

Staff was nice and helpful. Rooms very clean. Location is very good with an amazing view of the mountains.

Stayed in August 2023

All the staff were very friendly and helpful. We were made to feel welcome. The choice and quality of all the food was excellent.

Stayed in January 2023

Was made to sit in the back of the restaurant at breakfast for reasons unknown, despite there being a lot of free tables in the front area of the restaurant which was lighter and nicer. Would have been nice to have had some more options like smoked salmon at breakfast.

Clean comfortable good locaton.

Stayed in September 2022

bathroom is too old and definitely needs refreh

Clean, friendly staff, good breakfast

Stayed in August 2022

At breakfast lack of cakes - mainly negative issue

Room tidy and confortable with a special view of the mountains - every night a special dinner with traditional food

Stayed in August 2022

Menu / food for adults was great (especially fish) but very industrial for kids

Very friendly staff and good location with a very nice pool / sauna facility, ideal for chill out after a day of walking in the mountains

Stayed in July 2022

Everything was clean and well maintained.

Stayed in February 2022

Great location, very clean. I stayed in February, the room had an amazing view and was very warm. Breakfast is good with a lot of choices. A nice bonus is transportation to and from the train station.

Stayed in February 2022

Nice hotel with great facillities close to the ski slopes and centre of town

Stayed in December 2021

In the afternoon there was "Cake and coffee" on the schedule. Took the cake and was offered coffee. But it turns out the cake was free and the coffee was not. This was never mentioned and I only found out about it next morning when a bill was left on my breakfast table.

The stuff was pretty friendly and on disposl for ny question or request 🤗

Stayed in September 2021

The hotel is a bit dated. Check in and check-out was slow, reception capacity and consequent lobby seems small for the size of hotel.

In spite of lengthy check-in chek-out process, the receptionist lady was super professional, friendly and patient. The rooms in these old type Alpen hotel buildings are so perfectly soundproof.

Stayed in August 2021

Convenient location, very good facilities, as well as served food, cosy atmosphere and great staff! Really enjoyed the stay

Stayed in March 2024

Really clean and cozy hotel with wonderful friendly staff

Stayed in October 2023

Inability to put suitcases in the closet - lack of storage space. Dinner, a choice of three menus - already in the morning I have to choose what I want in the evening! Portions very small, even if three courses are small. We are used to buffet dinners. In the description of the hotel it is written that if the hotel is occupied, buffet dinner. The hotel was almost full, so dinner was a choice of three menus. I am not satisfied with this. Sauna - did not work. Around 2 p.m. we went from the pool to the wellness area and nothing was working. Sad.

The stay is in a nice surrounding environment. The staff is very respectful.

Stayed in August 2023

The hotel was The most outdsted hotel i have ever visited in my life. The rooms were so Old School and The bathroom so ugly that it was so inacceptable! Furthermore the pictures do not match the real thing!!!! Menu boring Breakfast booring - they couldn’t even make boiled eggs:((((

Stayed in July 2023

This hotel has the unpleasant shelf toilets we’ve only encountered in Austria, but otherwise I have nothing negative to say.

Everything at this hotel is done with a bit of class. The four-course meal in the evening is superb. The pool is heated, with a robe and sliders for the Spa area provided on arrival. The staff are very helpful and friendly. The maid service is excellent. The mattress is very comfortable, not excessively firm (like those provided in many hotels). The hotel is located a short walk from the town centre, and with the Gastein Card (provided on arrival) using the local buses is convenient and inexpensive. We had a spacious room with a large balcony, looking towards the mountains, with plenty of cupboard space.

Stayed in July 2023

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Clean room, very good food , small but very nice pool.

Stayed in August 2022