In hot high temperature there was no cooling or air-conditioning in room. Staff very good but he told they don't have air-conditioning facility in building

Breakfast was very very good. Staff were very polite and responsive . Cook and reception very helpful

Stayed in June 2023

On Saturday early morning, there was a false fire alarm, it was terrifying. I would expect an apology or some gesture from the staff after such an accident. Also, the breakfast area was crowded, it was a narrow place to grab your food. Maybe if there would be a selected breakfast shift could create a better experience with fewer people.

The hotel location is lovely, one side is the river, another side is the fortress. The room is spacious and quiet, and a bonus point for the bath tube. Also, recommend the restaurant and bar on the other side of the street, we had a great time there.

Stayed in January 2023

One of the worst experiences I have ever had in a hotel. I am still shocked how disappointed I was. I booked half board, and had been looking forward to a wonderful meal in the evening. It took TWO AND A HALF HOURS for me to be served three courses, and that only after I asked several times for service. Several disappionted guests left in the meantime. I was even asked to leave before I had finished my coffee because the restaurant was "closing"! Service at breakfast was also chaotic. And I got no sleep at all. My room (very, very small) faced directly opposite the noisiest bar I had ever encountered. No air conditioning in the room so I couldn't even close the windows. I complained strongly upon leaving the hotel the next day and was give only two chocolates - TWO - to make up for the discomfort I had suffered. I cannot recommend this hotel less. Such a shame.

Nice location in the centre of town. The room was quirky. The breakfast was tasty.

Stayed in July 2022

We were a little underwhelmed with the food and ,presentation considering the cost. Disappointing because we were looking forward to this as it was a special occasion.

The position , the room and facilities. A fan was provided

Stayed in July 2022

- there was no AC and it's a really hot summer :( The window could have been opened but 1. it was already really loud (noise coming from inside and outside of the hotel -- definitely NOT soundproof), and 2. there was a huge spider camping outside the window and no mosquito net to prevent it from entering. When mentioned to the staff that it was really (very uncomfortably) hot during the night, they said "yeah, that's the summer". :/ From a 4 start hotel, I expected a slightly more polite answer like "Yes, we apologize. Unfortunately, we don't have AC in our rooms." - there were no proper directions on parking before arrival. It's difficult to drive in that area due to all the cobblestones and many pedestrian streets, but I managed to find a parking garage. Upon arrival to the hotel, the receptionist told me I went to the wrong garage. I suggested to maybe put the correct one (Parking Garage "Altstadtgarage" Kiss) on booking.com, so we know were to park, but he kept dismissing this suggestion. Also, a suggestion for all the trolley bag guests: use the pedestrian street next to the river between the garage and the hotel, so you can save your suitcase from the cobblestones.

- beautiful and thoughtful interior - room size (for single person) was small, but the practical design allowed a comfortable stay - everything looked really clean - the bathroom had a few but really nice toiletries - the river view was pretty - the location was nice and central

Stayed in July 2022

room was very small for its price, also there was a lot of hair in my bed that was not mine...

delicious breakfast with so many options, great location, beautiful view, nice staff

Stayed in July 2022

We asked for our rooms to be together, but they were not. My husband and I were in a completely different part of the hotel. We didn't even use the same entrance. There is no communal area for sitting eg a lounge. There was nowhere we could all sit together after dinner apart from the bar, but we didn't want to keep buying (very expensive) drinks. My husband and I wanted a standard double room. There were none available when we booked so we booked a more expensive "comfort" room. In our opinion, although tastefully decorated, it was no different to the other rooms. It was smaller that the standard double that one of our sons was in and the shower was smaller than the shower that our other son had. On the website, the hotel shows that the rooms are each themed around a different city in the world. I loved this idea and was looking forward to seeing which city we would get. However, our "comfort" room was in a different part of the hotel, where they don't theme the rooms. This was a real shame. I can't actually understand why we couldn't book a standard double as there was obviously one available, as our younger son was upgraded to it!

Breakfast was very good. We particularly like soft boiled eggs. Every day they were overdone but the chef tried hard to get them right and was very friendly about it. Two of our rooms were very nice. We booked a single room for one of us and it got upgraded to a double. The location is excellent. The street is very pretty, the hotel is near lots of restaurants and the train/bus station. There were no problems with any of our rooms. The Stollen 1930 bar is very cool and we loved trying different cocktails.

Stayed in December 2021

No way to keep the noise out from the street. Too hot. No ventilation and cannot open the window because of noise and smoke. Very rude waiter when we were celebrating our last night with a drink. We were not welcome that afternoon and yelled at. Out of nowhere. Discrimination?

Nice decoration.

Stayed in September 2021

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Stayed in April 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in September 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in March 2023

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Stayed in November 2022

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Stayed in January 2023

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Stayed in January 2023

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Stayed in January 2023