The pillow were too soft

The breakfast was excellent and the location suited us very well

Stayed in May 2022

the pillows in the room were very soft and not comfortable for me !

a nice and well located beautiful hotel with amazing staff

Stayed in April 2022

Very, very small pool. More like paddling pool. Rooms need some renovation.

Great hotel, attention to details, great engaded staff. Breakfeast and brunch are top quality. Impresive, beautiful lobby with piano music.

Stayed in April 2022

room not cleaned / evening turndown on one day, nothing replenished - receptionist put wrong code through to pay which meant my bank declined it saying it was the merchants error

size of rooms, modern technology (one touch shower / bath) spa great

Stayed in April 2022

Nothing

Very good breakfast, polite and courteous staff throughout. Excellent concierge services, especially Gregor. Free (non-alcohol) drinks bar. Excellent Room Service meals and drinks. Lovely spa with small infinity pool. I especially liked the little outside terrace.

Stayed in April 2022

I often stay in a 5 star hotel. This hotel is among the top 3.

Stayed in March 2022

old designed rooms average spa

feeling safe , building and everywhere is clean

Stayed in February 2022

Early closing time at wellness.

Nice and comfortable hotel with excellent cousine for business and leasure trips as well.

Stayed in January 2022

all

Stayed in January 2022

Here are just a few disturbing moments: on arrival, the red entrance to the hotel lacked assistance with luggage. they brought their luggage to the room after 35 minutes. at breakfast the service arrived after 15 minutes asking for a hot drink. The reception on Sunday issued an invoice to the company, even though it was confirmed to me by email that I was arranging it.

good hotel in a good place

Stayed in December 2021

I have been stayed at Kempinski Vienna many times, each stay makes me happy!

Stayed in November 2021

Friendly staff! delicious breakfast! very quiet room! All anti-covid safety rules are followed!

Stayed in September 2021

There was nothing I can think of that we didn't like.

We loved the very friendly, helpful staff; the comfortable room; the spa; the lounge area and the amazing breakfasts! Fantastic central location.

Stayed in November 2021

We had a reservation at the lobby bar but they were unsure about it but at the end we received a compliment because of this The hydropool could be warmer during winter

Exclusive atmosphere, beautiful interior design, very good breakfast, helpful staff

Stayed in November 2021

Nothing except the wifi stopping at midnight. Nice place.

Great breakfast! Nice rooms. No great view from our suite but nice room. Wifi stopped working in the middle of the night, so no good for night owls. But otherwise really nice place to spend some time.

Stayed in November 2021

the Room service meal was over cooked but that all

just a wonderful stay and the staff was perfect

Stayed in November 2021

nothing

luxury

Stayed in November 2021

The pillows could be more comfortable :)

Everything was great!

Stayed in October 2021

A lot of damages on the furniture and walls

The live music in the lobby

Stayed in October 2021

due to the last period we saw the hotel has less staff. for example, we waited at the reception long time for the check in, nobody was at the reception. we had a reservation for the dinner in the hotel but nobody inform us, that we can not delayed ( after that we waitied long time at the reception.) at the restaurant the staff said that we can order only 1course because we delayed 10 minutes. Edvard restaurant staff was unpolite and we felt that they want that we dont sit down just go away.

we stayed here 4 years ago, and this was marvelous. Now, the lobby boys were nice and helpfull. The hotel location is perfect. Hotel is comfortable, clean and nice, like always.

Stayed in October 2021

The room service and the cleanness of the room

Mostly the welcoming staff

Stayed in October 2021

We love every thing

The crew was ecxellent. The hotel was very clean. The breakfast was wonderfull

Stayed in October 2021

All was great !

Everything , the whole set up , staff are amazing , concierge was exceptional and helped us with recommendations and restaurants all being done with a big smile , rooms - clean and quiet …

Stayed in October 2021

The hit caused by the pandemic left some marks in small details ranging from bathroom floor tiles squeaking to poor room service with two dishes and one single set of cutlery. By the way the quality of the food in room service was shockingly poor for a 5 star hotel of such standing. Nothing particularly serious but rather striking and annoying when you pay so much money.

Very impressive hotel making you feel special in every way, located in one of the most elegant areas of Vienna.

Stayed in September 2021

Room size when you put extra bed

Nesspreso :)

Stayed in September 2021