Personal at the reception were very attentive and smiling. Apartments are quite spacious and comfortable, atmospheric. SPA zone in relaxing and calm. We were really satisfied with our choice.

Stayed in March 2024

Extremely friendly staff, amazing facilities, good location and good food. Very modern room

Stayed in March 2024

Weather conditions did not allow for ski in and ski out.

Spacious room and very friendly staff.

Stayed in March 2024

Fabulous location, beautiful hotel and the staff were so nice.

Stayed in January 2024

We loved everything !!! Perhaps the Hotel can organise a FREE TAXI service for guests… to go up and down from Zaglgut Chalets to Kaprun ??

The BEST LOCATION EVER for ski in Austria!! This is a 5 star Hotel , with the most beautiful chalets!! We stayed in 306 . Clean , comfortable with excellent facilities. The breakfast was very good “ even with champagne “ The dinner “ 4 course “ was out of this world… compliments to the chef . The staff was very friendly and assisted us with everything!! Thank you for helping us with the ski hire… excellent!!! The spa with the amazing pool , took our breath away!! Wish we could go back tomorrow!!

Stayed in January 2024

Very friendly people, brought us a cake without us even saying anything about the birthday. The location and the rooms are absolutely stunning!

Stayed in November 2023

Brealfast was super nice

Stayed in November 2023

One problem no water in the room for drink

Stayed in September 2023

There’s nothing to say here…

The room was well designed, very big, with big bath and a private sauna. All the rooms has a view and this is a genius architecture design. We had a pool bag with towels, there’s also eco friendly Shampoo and body lotion. There’s a small terrace to drink coffee/ to eat. The breakfast was very good and with big variety of food. You can also order omelettes/boiled eggs/ scrambled eggs/pancakes/porridge from the kitchen. The stuff we’re very friendly. The swimming pool has amazing view (indoor and outdoor) and there’s also sauna area with wet and dry Finnish sauna.

Stayed in August 2023

Nothing to dislike

It was the perfect place for a big family with different ages and interests.

Stayed in August 2023

A getaway place, very calm, if you like to stay war to city but 5 mi cutes away from the city

Stayed in July 2023

None

Amazing place

Stayed in July 2023

Insects

The location

Stayed in June 2023

The pillow wasn’t comfy.

Quite place. Nice staff. Nice view.

Stayed in June 2023

cold pool water.... cold in spa... first night there was no guests in hotel and our room was so cold... they probably tried to save some money on energy expenses... after when other quests arrived temperature in room was good...

location, new hotel... good breakfast...

Stayed in May 2023

Perfect location,high level of customer service,nice&peacefull wellness, great breakfast with fantactic tea

Stayed in March 2023

breakfast and dinner were amazing

Stayed in February 2023

Beautiful place and very nice hosts.

Stayed in January 2023

A small detail, but the pool could be a degree or two warmer for it to be really useful in the winter :-)

Everything was new and beautiful. The staff was so professional and also very kind.

Stayed in January 2023

not much variety of the dinner menu of the hotel restaurant

amazing location , the staff are so friendly and welcoming , rooms are spacious swimming pool need to be more heated a bit otherwise all good the breakfast was so delicious we enjoyed our stay so much

Stayed in September 2022

everything…👌🏻

Stayed in September 2022

nothing

everything is Perfect new hotel, clean , easy access , good staff I really recommend it

Stayed in August 2022

Dear bergdorf hotel, I hope this message finds you well. I am writing to bring to your attention an unfortunate incident that occurred during my recent visit to your hotel. I believe it is important to address this matter so that you can take appropriate action and maintain the high standards of service and hospitality that your establishment is known for. While dining at your restaurant, I encountered a staff member who displayed discriminatory behavior towards individuals of Arab descent, including myself. It was disheartening to experience such racism and prejudice in what should be a welcoming and inclusive environment. As a guest, I believe it is crucial for every individual to be treated with respect and dignity, regardless of their ethnic background. Discrimination of any kind goes against the principles of equality and fairness that are fundamental to providing exceptional customer service. I kindly request that you investigate this incident thoroughly and take the necessary actions to address the issue. It is essential to provide your staff with appropriate training and education on cultural sensitivity and diversity to prevent such incidents from occurring in the future. I trust that you will handle this matter seriously and with the utmost professionalism. I hope that by addressing this issue, you can ensure that all guests, regardless of their background, feel welcome and valued at your hotel. Thank you for your attention to this matter, and I look forward to hearing from you regarding the steps you will take to rectify the situation. Regards.

Stayed in August 2023

The kichen is limeted. Close at 9 pm. Minimal menu for a hotel of that price range. I missed the night bar.

I liked the helpfulness of the staff, and the room was comfortable. Nice location.

Stayed in January 2023