Stuwerstraße, 02. Leopoldstadt, 1020 Vienna, Austria
#2773 of 2,811 Holiday rentals in Vienna
Guests' ChoiceBased on 5 apartment reviews
3.8Cleanliness
4.0
Comfort
4.0
Location
6.8
Facilities
4.3
Staff
4.8
Value for money
4.3
Free WiFi
7.5
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Showing 1 – 5
Reviewed: 17 May 2023
Steve
United KingdomArrived to a disgustingly unclean apartment that had obviously not been checked to any significant level. The toilet had been left with someone else's urine in it, and then i discovered the bedding was stained with what looked like makeup and semen. Photos of the bedding were sent that night to the room admin, and although there was a quick reply and apology, nothing of any consequence was done about the stained bedding for two full days. It was so bad, and the empty platitudes dragged on for so long, I felt I had to leave the place and book elsewhere. The staff just didn't action anything and actions did not match words. They even had the gaul to claim that one picture of the stained sheets was not enough to warrant them doing anything and oy after repeatedly badgering them did anything get put into motion; two days after they were told. They even then sent a message stating that if we wouldn't rate them 5 stars, they might not rate me as a guest as 5 stars. Avoid this place like the plague. Booking.com should not be hosting such an abysmal place which obviously don't care about anything but profit. Zero customer service skills and no concept of providing a clean, hygienic, place to stay.
Nothing to like here at all. Do not use this location.
Stayed in May 2023
Reviewed: 15 July 2023
Rudolf
RomaniaThere are no comments available for this review
Stayed in July 2023
Reviewed: 1 September 2023
Abdulrahman
AustriaThere are no comments available for this review
Stayed in August 2023
Reviewed: 18 June 2023
Maximd
FranceThere are no comments available for this review
Stayed in June 2023
Showing 1 – 5
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