Giselakai 3-5, Altstadt, 5020 Salzburg, Austria
#32 of 126 hotels in Salzburg
Guests' ChoiceBased on 749 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.1
Value for money
8.2
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 October 2023
Faye
United Kingdommore choice at breakfast would be great
location, rooms and rooftop bar
Stayed in September 2023
Reviewed: 30 September 2023
Jeffrey
United StatesOnly complaint - AC unit would rattle, sometimes annoying.
Great location across from Old Town and very close to attractions, restaurants, bakeries and shops. Friendly, helpful staff, very easy check-in/out. Nice room with very comfy bed, AC kept room at nice temp. Room fridge stocked with free water and juice. Good size bath with walk-in shower. Rooftop bar/ restaurant is very popular amongst guests and outsiders alike with great views of the Old Town and Salzach River.
Stayed in September 2023
Reviewed: 28 September 2023
Robert
United StatesNothing
We were offered a glass of champagne while we were waiting for our room to be ready (only 20 min). The woman and the front desk and the bell man were terrific! The location was great, but the rooftop was exceptional! The food was wonderful and the view was stunning! Parking is about 3 blocks from the hotel, but it was great to have a spot.
Stayed in September 2023
Reviewed: 28 September 2023
Anna
RussiaBreakfast was very expensive
Location is great. Room was good
Stayed in September 2023
Reviewed: 27 September 2023
Lauren
QatarPerfect location and view from the rooftop. Our room was upgraded and I can’t fault a thing.
Stayed in September 2023
Reviewed: 25 September 2023
Amy
Germanyparking was expensive and quite a ways away from the hotel. However, grateful parking was available during the busy weekend we were there. The rooftop restaurant gets extremely busy so definitely make a reservation. Unfortunately I did not do that and was unable to be seated.
The location is perfect. Very nice atmosphere. Breakfast on the rooftop was delicious.
Stayed in September 2023
Reviewed: 25 September 2023
Gillaine
GibraltarLovely room, comfy bed and all the comforts of a nice room such as coffee, tea and nice toiletries.
Stayed in September 2023
Reviewed: 24 September 2023
Ciaran
IrelandVery good quality hotel in a great riverside location in centre of Salzburg. Rooms finished to a very high standard. Spectacular views from open air roof top bar.
Stayed in September 2023
Reviewed: 23 September 2023
Kelly
United StatesNothing negative to say.
Everything was so clean and comfortable. Appreciate having outlets on each bedside.
Stayed in September 2023
Reviewed: 21 September 2023
Gordon
MalaysiaSome staff not so friendly
Location great
Stayed in September 2023
Reviewed: 12 September 2023
Lisa
United StatesNothing
Loved the location. Room was well appointed and very clean. Would definitely stay here again.
Stayed in September 2023
Reviewed: 11 September 2023
Susan
United KingdomWas very good- but better equipped exercise room would be an enhancement.
Smart hotel- good decor.
Stayed in September 2023
Reviewed: 9 September 2023
Janet
United KingdomNothing
Lovely staff excellent location very modern and spotless
Stayed in September 2023
Reviewed: 3 September 2023
Liberty
United KingdomRooms were quite small and the gym was new but only had a couple of pieces of equipment.
Great location and good value. Rooftop was excellent. Bathroom toiletries were great and free water/juice in the room was much appreciated
Stayed in September 2023
Reviewed: 28 August 2023
Jerome
AustriaFurniture seems modern but is in fact oldfashioned and braking.
Location perfect. Price exorbitant probably because of festival time - double than after summer. Breakfast nice but worse than in comparable hotels. Very nice staff. Parking area good but nicely far.8
Stayed in August 2023
Reviewed: 26 August 2023
Ryan
United StatesN/a
Gorgeous hotel with a rooftop terrace overlooking Salzburg and unobstructed views of the Danube and Fortress Hohensalzburg.
Stayed in August 2023
Reviewed: 20 August 2023
Jakob
United KingdomFront of house staff seemed uninspired.
Great location. Views from the rooftop bar were fantastic. Great vibe, drinks and staff upstairs. Room was very comfortable and good views over the river and old town.
Stayed in June 2023
Reviewed: 17 August 2023
Carol
PortugalPerfect central location for all the venues of the Salzburger Festspiele coupled with great service at the front desk. Our only downside was the much-lauded Steinterrasse, which really needs to embrace the concept of global warming. It was stifling hot, there were only 2 small fans and none of the umbrellas were able to angle to block the sun! In 30C+ at 5pm, we had to sit with our backs to the beautiful view to survive in a small slice of shade but many people just chose to leave…
Stayed in August 2023
Reviewed: 14 August 2023
Tony
AustraliaEverything was perfect, our room faced the road so was a little noisy, if you are a light sleeper ask for a room on the laneway side
Big room, nice helpful staff, great location, bar on top was amazing, comfortable bed, nice bathroom.
Stayed in July 2023
Reviewed: 13 August 2023
Von
NamibiaEverything
Stayed in August 2023
Reviewed: 9 August 2023
Anas
Saudi ArabiaThe reception staff are very friendly and helpful. Ironing machine was ordered and delivered in record time. The hotel location is amazing near by all the city attractions. I totally recommend this place.
Stayed in August 2023
Reviewed: 8 August 2023
Vivianne
United StatesThe fee for the pet and the breakfast were very expensive.
Super well located and the staff was very friendly and helpful (thanks Martin!) also the beds were comfortable and we enjoyed the decoration.
Stayed in August 2023
Reviewed: 4 August 2023
Grace
United StatesNothing
Bathrooms in my room.
Stayed in August 2023
Reviewed: 3 August 2023
Madhavan
IndiaNot enough breakfast options
Perfect location, good and spacious rooms
Stayed in August 2023
Reviewed: 2 August 2023
Arjan
United StatesWe really had a great time here. No complaints or things that could have been better. Maybe a great coffee machine in the room, if I have to think of something. It is nice to wake up and make a good tasting coffee before heading out for an even better cup of coffee made by a local barista.
Hotel Stein is a very nice hotel. Great lobby space to walk in and out to every time, friendly and helpful staff, we enjoyed a very spacious and nicely designed room for three nights. The location was perfect along the river and the kind of busy street in front of the hotel is not noticeable when inside and easy to cross when leaving the hotel for exploring Salzburg or getting a cup of coffee around the corner. Just outside the busy, more touristic city center.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content