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Reviews of elaya hotel vienna city west 4 stars

Webgasse 23, 06. Mariahilf, 1060 Vienna, Austria

#196 of 378 hotels in Vienna

Guests' Choice

Review score

Based on 763 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 30 April 2024

    8.0
    Amazing location.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Only thing would be the drinks fridge. Once the receptionist was gone we saw no one around to unlock it to get bottles of water.

    It was so close to the main shopping street. Super clean, comfy beds. House keeping came everyday. Staff were lovely.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is great and staff was very helpful. Highly recommend this hotel for a stay in Vienna.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Great location
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Stains on the carpets and our main light kept cutting out and didn’t work half the time and very bland

    It was close to good amenities within walking distance of shops and restaurants as well as public transport. It was modern

    Stayed in March 2024

  • Reviewed: 9 April 2024

    9.0
    Excellent trip, it was a fun for the whole family
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Nothing worth mentioning,

    Fantastic breakfast, nice selection, The staff is very kind and will help with any questions, even regarding sightseeing, The location is perfect, its quiet even during the day, Mariehilfer strasse is a couple of minutes walking distance, where you can find U-Bahn station

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Overall everything was good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    There is very little lighting in the room.

    Friendly staff, very clean room. Convenient location of the hotel, close to the inner stadt, metro, shops.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, the large size room.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Very quiet and easily accessible from a metro station. City center is not too far if you prefer walking. Good breakfast. Good service.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    Very pleasant we will recommend this!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not so good breakfast and coffee.

    Perfect location and clean room.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    It waa a good value.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast is the same every day and with not a big choice.

    The location is great, room is comfortable ans clean.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed mattress/pillow were too soft for us but for our 1 night stay it was okay, still worth it.

    The hotel has a great loacation, there is a shop/café nearby, Mariahilferstr. and public transport are 5 min away, you can easily reach the city centre and the most important buildings. The staff is nice and helpful, you can pay for a parking lot in the garage under the hotel. Our room/bathroom was big enough and comfortable. We definetely recommend this hotel :)

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Good for a night solo travelling
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Garage is very small and tricky to park in if you arrive in anything larger than economy car.

    Property is in fairly good location. Nicely refurbished but not producing a luxury feeling. Good clean hotel to serve the purpose of spending a night in Vienna.

    Stayed in March 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small choice at breakfast, at 10 am you have almost all empty. Stains on a carpet in the room , dark light at the bathroom and there are no pegs for used towels.

    Helpful staff, big room, convenient location

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Nice hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location. The staff was nice. Pet friendly. Good value for money.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed is soft and comfortable, the staff is helpful.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The quality and variety of the breakfast did not match the price.

    Very clean and very quiet hotel. Location near two main Subway lines and a big shopping street. Comfortable bed. Free tea and coffee at the reception.

    Stayed in February 2024

  • Reviewed: 15 January 2024

    8.0
    Tiny room but good price
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Close to everything

    Stayed in November 2023

  • Reviewed: 8 January 2024

    9.0
    A very nice hotel, well located
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There were two small things that we didn't like though they weren't very annoying. 1. One night the sheets they put on my friend's bed had stains on them, they looked like blood or wine that maybe won't come off. They changed them the next day. 2. There wasn't always someone at the reception and though the woman at the reception the day we checked out was extremely polite and nice, some of the other members of the staff on other days were a little indifferent and not very pleasant or friendly.

    The location is perfect. It is located very near a busy street full of stores, restaurants, street food, cafes and anything else you need. There's also a supermarket near. The metro is also there and you can get it to go anywhere you want. The room was spacious and there was free coffee, tea and chocolate milk at the reception you can get any time. The heating made the room warm and it was clean and nice.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Vienna lovely and festive
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Matrices were very uncomfortable.. time to change them definitely It was very unpleasant for sleeping first night Cleanliness in the restaurant should be on higher level.

    Location is excellent Room was specious and well equipped.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The location is very good

    Stayed in December 2023

  • Reviewed: 2 January 2024

    7.0
    Good place to stay!
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    - nice room with entrance to backyard - beds

    Stayed in December 2023

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The bed was slightly uncomfortable but that's my problem due to back issues.

    Staff were very friendly, especially Agnes who had great patience with us. Room was spacious and clean Breakfast options were excellent

    Stayed in November 2023

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was so kind and helpful, they let us leave our luggage at the hotel, cause we arrived earlier and our room was not ready at the time. The hotel is located 6min away from the metro station and You can reach the main square in 10min. Also not far away there is a train station there You can take a bus to get directly to the airport it is very convenient especially if the flight is early in the morning.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    7.0
    Lovely hotel, clean, friendly staff. Good location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom tiles we found to have little grip so had to be careful when using the shower

    Good location, easy to get to everywhere we wanted to be. Lovely coffee machine in reception.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    7.0
    Value for money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room not as new as in pictures. We could hear neighbours next to us through the wall.

    Nice location and good value for money. Loby was nice.

    Stayed in December 2023

Showing 1 – 25

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