Seestraße 37, 7100 Neusiedl am See, Austria
#32 of 42 hotels in Neusiedl am See
Guests' ChoiceBased on 10 apartment reviews
8.4Cleanliness
8.2
Comfort
8.7
Location
8.7
Facilities
8.9
Staff
8.4
Value for money
8.0
Free WiFi
10.0
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Showing 1 – 10
Reviewed: 4 May 2024
Ruben
Austriait wasn't that clean but OK.
pool area was super! we loved it. location is also top. close to the lake and the town. big apartment.
Stayed in April 2024
Reviewed: 22 April 2024
Rosefav
AustriaUnfortunately, the communication with the host was a bit clumsy. Since we attended an event which started around noon, I asked the host whether it would be possible to get the key already before check-in, which she confirmed. Once there, I called her, and she asked me to send her our data so she could check us in. She didn't reply for about 15 min, nor confirm the receipt of the data, nor pick up the phone anymore - if you've once experienced a scam with your booking, such a situation can freak you out. Eventually we got what's needed to enter (beware, the main door needs some physical strength to open), but it took us more than 30 min to simply retrieve the key and code. She informed us that the cleaning lady was still in the apartment and it wasn't finished, but there was no one there and the apartment didn't get more clean (or thoughtful, no soap in the toilet for example) when we returned a couple of hours later. There was also nothing related to the Spa area (e.g. no bathrobes) in the room, and the opening hours were never communicated (it's 3-9 pm for the saunas, pool 8 am to 10 pm). The Spa area is also not so well maintained, unfortunately. As a last thing, we had booked the apartment for four people, but two got sick. My question whether a reduction could still be made was simply ignored (I would have accepted a "no", of course). Overall, the communication could be improved for sure.
The apartment is very spacious and close to the town center. The bed is very comfortable and it's very light and airy. There's also a balcony.
Stayed in April 2024
Reviewed: 1 March 2024
Elena
RomaniaI would have appreciated if there would have been a door separating the bedroom from the living room / kitchen.
Location, cleanliness, excellent staff, facilities.
Stayed in February 2024
Reviewed: 21 August 2023
Biljana
GermanyOutdoor pool was great looking but the water was freezing. There were dusty Cobwebs in the kitchen. Not much wardrobe space if you come as a family and for a longer time but for a short time, it works. Upon our arrival we had to wait for some time to get in since neither Booking.com nor our host send us the information how to get in nor that we needed to submit some personal information to the landlady directly - some miscommunication but when you are tired from 9 hours long drive, you just want to get into the apartment without any problems especially when you are with kids.
This should have been labelled as "STUDIO" apartment since bedroom and living-room are not really separated. It is a nice space, enough towels; bathroom and wc are separate. For two night with two kids it was a good space and enough entertainment since the indoor pool is nice. Plenty of towels. 2 air-conditions. The lake is nice to visit - we rented a boat and had a great boat ride. There is nice restaurant at the lake with great food.
Stayed in August 2023
Reviewed: 30 July 2023
Irina
UkraineBed and pillows are not really comfortable, check in process should be improved, all guidance is better send in advance.
Pretty good spa facilities
Stayed in July 2023
Reviewed: 17 November 2022
Alena
Czech RepublicPolyester bed linen/pillows/ blankets were uncomfortable.
Nice and warm flat with big parking and a relaxing spa zone. Easy arrival.
Stayed in November 2022
Reviewed: 7 November 2022
Lee
Czech RepublicThere are no comments available for this review
Stayed in October 2022
Reviewed: 21 May 2022
Karol
SlovakiaThere are no comments available for this review
Stayed in May 2022
Reviewed: 14 August 2021
Anonymous
AustriaThere are no comments available for this review
Stayed in August 2021
Showing 1 – 10
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