Hotel Wi-Fi was not really usable.

Clean and good-sized room. Excellent breakfast. Very central location.

Stayed in February 2024

Some repairs needed in out room.

Very central hotel, easy to walk everywhere.

Stayed in February 2024

Ligging in centrum,

Stayed in January 2024

Some of the areas in the hotel, e.g. the basement with the ping-pong, seemed to be not well cared for (walls, furniture), but overall we didn't spend much time there anyway. There didn't seem to be any enforcement of "quiet time" in the hotel. There were often loud groups of people roaming the halls at 2:00 AM, which didn't promote great sleep. Not so much the hotel's problem, but rather rude guests. Nitpicking: We did not like the shower layouts in either of the rooms. Especially in the single, the way the shower head is pointed towards the swinging glass, it was always making a puddle on the floor. To try to always keep it dry made for a very uncomfortable showering experience each time.

We loved the food quality and variety, both at the buffet and from the menu. We liked the complimentary dessert each day. The pool and sauna area were also well used and convenient. The kids enjoyed the ping-pong and pool tables, as well as the darts and pinball machine in the bar area. Staff, especially our waitress Tina, was very friendly and helpful, even during the rush of New Year's Eve. For the money we think this is a great bargain for the amount of activity and food available.

Stayed in January 2024

Room was a bit noisy as it was located above the bar. Music till late at night. Free internet is below standard, took many attempts to get access, then the speed is so slow that it is almost useless

Friendly staff, close to the town center, easy access, facilities at the Hotel are good. Restaurants and breakfast with good selection and good quality.

Stayed in October 2023

There wasn’t anything I didn’t like

Great central location , a real family hotel that looks amazing but a relaxed at home vibe. My room was advertised as a small but was pretty big! Super comfortable with also a swimming pool & hot tub Available which was great to use. I didn’t have breakfast but it looked amazing wish I had eaten there now… staff were friendly & welcoming … I really enjoyed staying here…

Stayed in October 2023

Lisa of kids, but that was to be expected

Good hotel in central location with amazing pool

Stayed in September 2023

Had a family next door with toddlers and small kids who didn't consider their neighbours when yelling at kids at 07.00 in the morning and let them run around the halls. Not the Hotels fault at all. I will mention that they also have an "adult only" part of the Hotel just around the corner at the main square. Might be worth considering if you're, like me, is a light sleeper.

Wonderful family hotel Superb breakfast/dinner Spa/pool/saunas very friendly and helpsome staff Perfect location, big rooms/bathroom Lots of areas to hang out and enjoy time with family and friends. I love it here. This was my second stay. Highly recommend

Stayed in September 2023

Family hotel

Super large hotel accommodating many families so many children especially at the pool area. Our room was small and to the side of the hotel far from reception. Breakfast was quite good. Short walk from train station and center.

Stayed in August 2023

Comfortable, clean room. Very nicely located. The staff was super friendly and helpful.

Stayed in July 2023

No tea making facility

Everyone smiled to make you feel happy and any requests were dealt with promptly. Clean rooms and meals were varied and appetising.

Stayed in June 2023

Our room was very warm and every night we could hear the music playing from the pub downstairs.

Thoroughly enjoyed our stay at Das Kaltschmid. The food was amazing and we loved the kids options for dinner as well as the included all inclusive lunch for our daughter. The swimming pool was a great bonus and the kids play area a life saver.

Stayed in February 2023

Check in was a nightmare, we had booked underground parking & completed the online check in prior to leaving England. When we arrived the reception , staff asked us to complete check in yet again and stated that we had not booked underground parking, by the time we had sorted it out a policeman arrived and fined me 25 Euros for illegal parking outside the Hotel, his comment was " we are always telling the Hotel to inform guests arriving about parking" The front desk then sent my wife to the wrong lift for our room which initially was confusing. If you are in room 485 take The main lift to The second floor then follow directions to a second lift back up to The 4th floor .The females on the front desk were excellent, the males were not so good

Good food & great choice for breakfast & Dinner, we had booked half board & were surprised to find that it included wine/ beer. The staff overall were excellent. The staff in the bar & Restaurant were very professional.

Stayed in February 2023

The matrasses on the bed were very soft. Better quality matrasses would have been great. The bathroom in the room was very small, there was barely enough space for one person. But we managed once to bathe the kids at the same time there. But not very comfortable. There were also no hooks in the bathroom for the bathrobes. Also is a pity that they made you purchase the house slippers if you wanted any. In general the kids facilities like the playroom could be bigger in size. But since we spent most of the day outside, it was ok. The pool itself is big enough for the kids, however, if it gets crowded, there is not enough places to put the things down or to sit down to watch the children. That was a bit awkward. One should only use the pool after everyone left for dinner in the evening to have a bit of space to sit down.

Breakfast was very tasty. The room was nice. We were 4 people (2 grown ups and 2 kids) in a Double Deluxe room. Since we only used the room for changing and sleeping, it was really enough for 4 people. What was great is that our room was on the same floor as the swimming pool, so we had a very short distance to the pool, which of course one appreciates when going there with kids. The kids playroom was quite small, but enough for our little ones since we did not use it much as we spent most of the day outside. The kids club was also small, but our kid seemed to like it very much as she was always asking to go there. The location of the hotel is also great. A grocery shop is right next to it and everything is within walking distance. The bar and the sitting areas are really nice and cozy.

Stayed in February 2023

wifi did not work in our rooms

location ambience friendliness

Stayed in February 2023

We did feel that standards had slipped a little in the three years since we were last there - the staff at the front desk were fine but not as warm or welcoming as in the past. When we checked out, having paid a not unsubstantial amount of money for our stay, the member of staff seemed disinterested and did not even ask how our stay was. Also - and this is a big thing - the room we were in was almost directly above where live music is played every night, and was very loud. To their credit, the hotel offered to move us, but it was a bit of a palaver, so we stayed. The music was not quite so loud after two nights, but it's something to be aware of as it was virtually impossible to sleep on our first two nights (Thursday and Friday). Also, the half board menu is good value but for kids, the buffet is a bit limited and repetitive. There did not seem to be any option for children (or adults) to order a la carte, which would have been helpful at times.

The hotel's in a great location and the facilities are excellent. The spa is nice and the pool was fun. Breakfast is particularly good.

Stayed in February 2023

Have to say that the quality of the linen, particularly the bottom sheet was not great. It was extremely rough on the skin so much so that I had to wear a shirt to protect my skin. The floor of my bedroom could have been hoovered to pick up the grit that was lying on the floor.

The food in the hotel was of very good quality, plentiful and wide choice on the menu. The staff were very attentive, helpful and polite. The location of the hotel was great and in the centre of everything.

Stayed in February 2023

General atmosphere, chance for sauna after skiing.

Stayed in February 2023

Nothing of note… A safe luggage area on departure day with lockable space for security would be helpful?

Traditional hotel with good facilities and friendly staff. Breakfast was perfect lots of choice! Room was warm & clean.

Stayed in January 2023

distance from reception to room

location- facilities

Stayed in January 2023

location

Stayed in January 2023

Outdated decor, lack of toiletries, having to ask for bathrobes and slippers/ not automatically provided in the room.

Staff and location

Stayed in December 2022

paying for parking and availability of parking spots

swimming pool

Stayed in December 2022

Location, amenities, comfortable bed

Stayed in October 2022