Beatiful apartement, great breakfast, amazing area.

Stayed in March 2024

Nill

Every thing

Stayed in February 2024

Kids are not allowed in the swimming pool after 18:00. Would be good to add more kitchen cutlery, it is a bit annoying. Not too many free parking places.

Very good overall setup of the location - apartments, facilities (restaurants, gym, ski room, swimming pool), friendly staff

Stayed in February 2024

Fireplace smoke stuck in the room, a few other imperfections but all resolved upon request

Fantastic location, excellent staff, high quality accommodation

Stayed in February 2024

There was nothing to dislike

How can you fault a place when everything was perfect! Location, facilities, service - Travel Charme had it all and more. The attention to detail was exceptional. From the neatly stocked kitchenette , the firm but comfortable beds and the mountain views from our room to the amazing rain shower and the fresh bread roll service which is delivered to the apartment on order. A free shuttle service picks you up at one of the 3 train stations nearby and drops at the front of the hotel. If you enjoy skiing, there's a regular free ski bus right outside. All the staff were polite and professional and attended to all our needs - a special mention to Bokdan the evening receptionist!

Stayed in December 2023

None

Everything was more than we expected. Customer service was excellent and beautiful condo. We had a great time at the city and on slopes. Very beautiful surroundings and friendly people at the spa and restaurant. Fireplace in apartment with rocking chair was relaxing. Very clean and comfortable apartment. Would love to visit this place in a spring or summer.

Stayed in December 2023

I came in off season so no activity

It was clean and next to it there is parking

Stayed in November 2023

Nothing- was perfect

We booked a 3 bedroom apartment - it was very spacious, clean and well equipped. The views are wonderful and the staff was very welcoming. Perfect experience

Stayed in September 2023

There are critical amenities missing in the apartments compared to the hotel and this is not clearly indicated. 1) NO AIRCONDITIONING in the apartments! The staff were accommodating in giving fans, and luckily during our stay it wasn't that hot, but this can definitely be an issue as temperatures are getting higher. 2) NO TOWEL /SHEET CHANGING regardless of length of stay ! (even though we stayed for over a week!) This can be arranged for extra cost, but I would expect a free option at least once weekly (similar aparthotels usually offer every 3-4 days). 3) EXTRA CHARGES - The swimming pool is considered part of the spa and is not free - about 10 Eu per adult and half of that per child. Luckily there is a nice swimming lake nearby which is free for apartment guests- you need to remember to ask for a voucher at the reception. There can also be extra charges for parking in the garage, and there is no real availability of street parking.

The location is truly gorgeous and convenient for many attractions in the region. We stayed in the apartments (not the hotel) and the facilities were immaculate, truly full kitchen which allowed cooking. There were a number of issues (see below) and the staff responded very promptly.

Stayed in August 2023

Room service was not included in the apartment side The bed mattress was not soft and comfortable

Quite area Good facility & breakfast

Stayed in August 2023

nothing

The apartment was extremely spacious and comfortable for a family with 3 kids. It was also fully equipped with everything one might need. Plus - The location is stunning!

Stayed in August 2023

i loved the place

Stayed in August 2023

There were many wifi disconnections, maybe add another washing machine, parking for an additional fee

The staff was very helpful, quality facilities, high level of cleanliness

Stayed in August 2023

we need to pay extra for clean towels and cleaning the apartment

great location! small quiet town in the vally. a perfect family apartment. very clean and comfortable. best views of the mountains

Stayed in July 2023

Best hotel in best village

Stayed in August 2023

You had to pay extra to use the pool And kids (-14) can’t go to the pool after 6 pm.

Was very clean. Friendly service. Great location!!!

Stayed in July 2023

Cleaning the room with additional charge! Also, access to swimming pool with additoanl charge and kids not allowed after 6 pm!

The view. Good space

Stayed in July 2023

Wish they could provide with food till late atleast 11pm

Smoothest check in ever experienced View and facilities of the resort Excellent location The staff were really warming and cordial. Helped us in all way possible. It was very sweet of them to offer water and snacks for our drive after check out We truly enyoyed our stay here and were mesmerised with the view and climate this town offered us. It's was just drive away for all major tourist town if salzburg, Zellamsee, st wolfgang, Hallstat.

Stayed in July 2023

the reception didn’t told me the underground parking is for fee until I asked her

Stayed in May 2023

nothing

everything

Stayed in April 2023

The place is great - very comfortable, beautiful views, very spaciouse apartment, good kitchen and a big living room.

Stayed in April 2023

25€ per day is too much for the small dog in apartment. The coffee machine didn't work . I asked about it on the Rezeption . Unfortunately no one came to fix it. The fireplace cannot be lit, apparently it is poorly cleaned. Not too pleasant smell of soap and its quality.

Large comfortable apartments , full of light . There is everything you need for cooking. Comfortable large beds. Stunning view of the surroundings. Hotel much better than apartments, but if you have a big family and children, better to choose the apartment .

Stayed in March 2023

all extra: pool, parking, cleaning

appartments are super

Stayed in March 2023

perfect family hotel, great location, friendly and helpful staff, good food

Stayed in January 2023