Nothing

Abundance for fruhstuck, staff are always super friendly and helpful. Perfect service.

Stayed in July 2021

Wonderful room, very clean. Very nice people. Great food.

Stayed in July 2021

Very nice, helpful staff. Nice place to stay. All had that I wanted. Quite place, good food.... nice

Stayed in July 2021

TV in the room is really small, but with the views and surroundings, the TV is probably nor needed at all :-)

Nicely decorated and comfy rooms, very kind staff and really good restaurant - all the things one needs for a wonderful stay

Stayed in July 2021

The rooms were beautiful with comfortable beds. The staff was very friendly and helpful. The breakfast was wonderful.

Stayed in July 2021

1. This hotel is at most a 3 star hotel, the fact that they market themselves as a 4 star hotel sets guests up for disappointment! 2. If you accidentally leave your key card in your room and shut the door behind you (or lose your key card) after the hotel restaurant closes for the evening you will find yourself wondering if you have to spend the night in the hotel corridors because the reception area is locked behind an interior gate and there is not a single member of staff around to assist you - it is completely deserted! I spent over an hour trying to find a member of staff, called the hotel number several times (something which cost me a lot because it is a foreign number) and left voicemails (because no one picked up) explaining how I was locked out of my room and messaged the hotel on booking.com before someone (presumably the owner) eventually picked up and said I would have to wait a quarter of an hour and hung up. I had seemingly gotten the owner out of bed for an additional keycard to access the room I had accidentally locked myself out of. I kept apologising profusely as the owner unlocked the reception area and was organising an additional key card for me but it was met with a deadpan face and a curt “what’s your name and room number?”. All hotels must have a 24/7 reception! 3. Staff in the bar and dining areas are not very friendly to non native German speakers and can actually come across as quite rude! We noticed this during our first and only mediocre evening meal at the hotel on our arrival day as well as at breakfast every day. When we had requests like “may we please have some extra plates, some spoons and napkins so we can share everything” - we had to get the brunette waitress’ attention for each of those things separately because her service was nonexistent and our questions at breakfast posed to the male waiter were responded to in a very abrupt and curt manner. 4.

1. Christine was as lovely as described in other reviews, she was very helpful and genuinely friendly and approachable. She helped us with local bus stop locations and routes, printed complimentary Welcome Cards which allow free transportation on buses in Innsbruck and 20% off the Nordkette cable cars ride and she rang our car hire company so we could pay a border crossing fee over the phone because we were considering visiting Italy or Liechtenstein. 2. The lady who serviced our rooms, cleaned the rooms thoroughly and left me towel animals on my bed which was a thoughtful touch. 3. The basement with multiple saunas of varying types and temperatures was probably the only thing that exceeded my expectations about this hotel and is worth spending at least a couple of hours in - something I wish I had done (we only spent an hour there due to our tight schedule). 4. The location (Lans) is a quaint village with good bus connections to Innsbruck City Centre. 5. Some rooms have nice views!

Stayed in May 2024

Room size is very small , no water bottle at the room, different to photos . Bathrooms very small - no minibar or coffee

Clean

Stayed in April 2024

The pool was not warm enough for this time of the year. The dinner was quite average quality. It was Easter, but there was no decoration or whatsoever to feel it is a special moment.

Very nice location, big comfortable room, excellent breakfast

Stayed in April 2024

Based on the website my wife and I expected a more peaceful stay with relaxing time spent in the infinity pool, sauna and restaurant. Instead, the majority of the guests were families with small children. We found we were unable to truly relax in the pool or the sauna... as children were playing in each. No rules being broken, we just had the wrong impression of the hotel based on the pictures on-line. Instead of a nice quiet dinner, we were seated next to an absolute mess of a table where a child hand thrown food everywhere... the next adjacent table had children playing Minecraft on their Nintendo Switch, and at least 2 other nearby tables had crying children. Breakfast was a bit better, but still had children running around the dining room and breakfast area. We will look for an adult only accommodation in the future.

The hotel location was wonderful for local skiing and a day trip to Stubai Glacier.

Stayed in February 2024

Room is close to street and can be noisy in morning or night. Owners don’t seem particularly keen to spend time with guests.

Nice furnishing and rooms. Close to nature.

Stayed in August 2023

There is no air conditioning in the rooms and therefore in the increasingly hot summers in all Europe it makes the room a little stuffy.

A cozy and traditional hotel in a beautiful area. The rooms were clean and cozy and it has a very nice outdoor playground for the kids.

Stayed in July 2023

On arrival another guest and me had to wait long until we got our keys for the rooms. The lady on the reception was not very welcoming. On Saturday there was a wedding, which was very loud an annoying until 12:15 am…especially if you‘re travel is work related. I‘d have expected that someone informed me about this beforehand, I‘d have defenetily booked another hotel

Clean room, nice Spa, good breakfast, nice location

Stayed in October 2022

Everything's

Nothings

Stayed in July 2022

the hotel didn’t have air conditioning and no fridge in the room it was very hot and humid room while we was opening the window

the picture of hotel in booking totally not represent the hotel completely

Stayed in July 2022

the towels bedsheets everything had hair in it. the towels were not properly washed i think. the bed cover also had blonde hairs in them. am not sure why

old gustof was awesome old memories and establishments from the coffee house of 1965

Stayed in April 2022

Staff were rood. Hardly anyone speaks English which seems to be a national problem in Austria. Food was tasteless. Poor parking.

Clean and new really tidy hotel.

Stayed in August 2021

Noise from building machines

Location

Stayed in August 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in November 2023