Reviews of Grafenberg Resort by Alpeffect Hotels 4 stars
Hofmark 5, 5602 Wagrain, Austria
#10 of 19 hotels in Wagrain
Guests' ChoiceReview score
Based on 42 hotel reviews
8.8Score breakdown
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Cleanliness
9.0
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Comfort
8.9
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Location
9.2
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Facilities
8.8
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Staff
9.2
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Value for money
8.9
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Free WiFi
9.1
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Showing 1 – 25
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Reviewed: 27 September 2023
Or
Israel12 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 3 nights
- • Submitted via mobile
Highly recommended for families! We were a family of 4 (2 and 4 years old) and the family room was perfect for our stay. Great location
Stayed in August 2023
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Reviewed: 25 September 2023
Matilda
Sweden5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 2 nights
- • Submitted via mobile
The staff could be a bit friendlier and more service-minded. The playroom was quite filthy and a lot of stuff broken or out of work.
Great location for a family with kids - a few minutes walk to the cable car. Great pool area. Fantastic views from the apartment. Apartments very spacious and well equipped.
Stayed in September 2023
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Reviewed: 14 September 2023
Izick
Israel31 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adults + 1 Child)
- • Stayed 7 nights
- • Submitted via mobile
Parking could be a little tight. You can leave dish soap in the kitchen.
Great for kids
Stayed in August 2023
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Reviewed: 12 September 2023
Ron
Israel38 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 6 nights
- • Submitted via mobile
room was noisy and had too much light that we could not block
location, size, food, staff
Stayed in August 2023
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Reviewed: 9 September 2023
Kateřina
Czech Republic6 reviews9.0“Very comfortable for families with children, perfect location for winter and summer.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adults + 1 Child)
- • Stayed 4 nights
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Very comfortable accommodation for a family. It's basically 3kk apartment with 2 bathrooms so even a bigger family could fit and still feel comfortable. The all-inclusive option was perfect for us since we could pack lunch sandwiches with us on daily trips. That was appreciated. The staff was very friendly, especially with our kid, we felt very welcome as a family. Because of that I wouldn't recommend this stay for couples without children, who expect some kind of romantic getaway. Perfect location for winter and summer vacations. Definitely not our last time :)
Stayed in September 2023
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Reviewed: 8 September 2023
Wisam
Israel9 reviews10“perfect and amazing”- • Leisure trip
- • People with friends
- • Two-Bedroom Apartment (2 Adults)
- • Stayed 4 nights
- • Submitted via mobile
nothing
everything!! perfect hotel
Stayed in September 2023
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Reviewed: 31 August 2023
Rpl
Israel3 reviews9.0“Wonderful place to stay, gets you everything that you need”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 3 nights
The reception was not working after 7pm during August. In addition, there is not Air Conditioner but we were provided with fans that did the trick...
Great location and facilities, amazing breakfast choices and very comfortable stay. This place basically has everything needed for an extended stay.
Stayed in August 2023
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Reviewed: 26 August 2023
Yossi
Israel20 reviews9.0“We enjoted the stay in the hotel”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 7 nights
- • Submitted via mobile
Not always clean the room View from first floor directly to parking area Pool is not heated
Good location, good rooms and very good breakfast
Stayed in August 2023
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Reviewed: 20 August 2023
Ron
Israel19 reviews4 helpful votes10“Huge rooms, great location and breakfast, definitely recommend”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adults + 3 Children)
- • Stayed 3 nights
The rooms aren't super new, so there are "hotel-like" carpets which I don't like, and there is no air conditioning which is not great with the global warming (it was HOT during the day. okay in the evening, but we couldn't keep the windows open because people outside smoke all the time)
Rooms are really large, we also had a cute little balcony which is great. we are a family of 5 we had to "semi rooms" and a large common rooms. each semi room had a big double bed and a small bed besides it. The hotel is just 3 minutes walk from the lifts to the mountain, and around 5 from the water park (but long 5 minutes, it is really uphill :)) we ended up not using the car at all until we left the place. Breakfast is good, and they also allow you to take food with you for the day which is something I have never seen in a hotel(!!!) that by itself is worth a 10. the pool is nice but not super warm
Stayed in August 2023
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Reviewed: 6 August 2023
Samuel
Israel9 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 7 nights
- • Submitted via mobile
The power of water stream is weak.
Good location, the staff is friendly. Free parking under the hotel. The big family room with all facitilities.
Stayed in August 2023
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Reviewed: 31 July 2023
Marius
Romania37 reviews2 helpful votes10“Perfect!”- • Leisure trip
- • Couple
- • Two-Bedroom Apartment (2 Adults)
- • Stayed 5 nights
- • Submitted via mobile
We had a wonderful holiday. Everything was perfect!
Stayed in June 2023
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Reviewed: 4 September 2022
Martin
Austria7 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adults + 1 Child)
- • Stayed 2 nights
beds, hard and used
Stayed in September 2022
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Reviewed: 29 August 2022
Tzachy
Israel14 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 5 nights
- • Submitted via mobile
Kitchen lacking any cleaning essentials. Confusing buffe area pricing, morning is 15 euro per person (small kid pay as an adult) and dinner is 20. If you order both it's 20 per day..Sometimes you pay directly to the kitchen and sometimes at the check out... very confusing and I probably paid extra because I haven't saved all the receipts. The restaurant only opens for a realitive short period (1.5 hours) and sometimes they dont refill the all the food that runs out, but start taking it away 10-15 minutes before the end. A bit expensive loundry service (20). Poor view for alot of rooms. Paid narrow parking (I saw 2 cars hit the walls there).
Big rooms with equipped kitchen. The food is quite good consider the area, which has some poor restaurants. Alot of facilities. Great location. Loundry came silky-smooth. Nice staff who speaks English. Very family oriented.
Stayed in August 2022
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Reviewed: 26 August 2022
Amit
Israel5 reviews8.0“nice central place for day travels around Wagrain”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 9 nights
- • Submitted via mobile
car spaces in the garage are small, pool aquatic is the worst.
very large and nice rooms, good food and nice dining area.
Stayed in August 2022
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Reviewed: 26 August 2022
Tal
Israel18 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (4 Adult + 4 Children)
- • Stayed 5 nights
- • Submitted via mobile
A nicer view. We were planning on doing laundry but the hotel's laundry service was fully booked.
The stuff was very friendly, the room was very comfortable for a family of five
Stayed in August 2022
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Reviewed: 19 August 2022
Ramunas
United States16 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 2 nights
- • Submitted via mobile
You need to pay for parking in garage.
Apartament was realy clean and comfortable for 2 adults and 2 children, free swimming pool and sauna. Room for children to play.
Stayed in August 2022
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Reviewed: 18 August 2022
Tracey
United Kingdom9 reviews3 helpful votes10“Wonderful stay”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (3 Adults + 1 Child)
- • Stayed 7 nights
- • Submitted via mobile
Nothing
Lovely hotel in a great location. We were lucky enough to be upgraded to a 3 bedroom apartment which meant our teenage children had a room each. Lovely views from the balcony. Food was good and varied. Staff extremely hard working.
Stayed in August 2022
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Reviewed: 7 August 2022
Shimrit
Israel19 reviews2 helpful votes10“A cozy, well equiped place to stay!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 3 nights
- • Submitted via mobile
The pool isnt heated enough during the cold days
The place is very cozy, spacious, clean, the kitchen is well equiped The beds are very comfortable.
Stayed in August 2022
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Reviewed: 19 July 2022
Hossam
Israel29 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 6 nights
- • Submitted via mobile
The bed mattress was not good and we suffer a lot of it There is no air conditioning system in the rooms and some nights it was too hot
The hotel in agood place close to all the activities, you got card from the hotel with it you can go to the Wasserwelt Wagrain for free and discount for other activities The staff was very good and helpful
Stayed in July 2022
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Reviewed: 12 July 2022
Aluma
Israel18 reviews6 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Two-Bedroom Apartment (2 Adults)
- • Stayed 4 nights
- • Submitted via mobile
Great appartment, great location.
Stayed in June 2022
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Reviewed: 26 June 2022
Shahbaz
India8 reviews6 helpful votes9.0“Spacious Apartment next to the lift!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 2 nights
- • Submitted via mobile
Nothing really. If I want to be too picky, the pillows were not so comfy.
Spacious apartment with view next to the lift. The facilities has a pool and a tiny play room which was enough to keep my kids busy. Hotel personnel were polite and helpful. Using the Super Card, we could get some benefits like the water park and the lift in kleinarl.
Stayed in June 2022
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Reviewed: 9 January 2022
Gustavo
Portugal19 reviews7 helpful votes8.0“practical place to stay if you are going to ski”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 4 nights
it is lacking some maintenance. when we arrived the sink on the bathroom was obstructed and it the smell was not good. We described that to then and they correct it right away.
few steps from the lift. staff very welcome, although some of them didnt speak english.
Stayed in January 2022
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Reviewed: 28 August 2021
Gábor
Netherlands1 review10“A really great place being in the nature. The staff is exceptional!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 5 nights
- • Submitted via mobile
The pool area is good for only with small kids. The sauna area is mostly full of naked people.
The location, the size of the room, perfectly clean, the food is much better than you expect
Stayed in August 2021
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Reviewed: 24 August 2023
Tereza
Czech Republic6 reviews7.0Good- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment (2 Adult + 2 Children)
- • Stayed 3 nights
- • Submitted via mobile
We ordered all inclusive and it was not worth it. If you come after 8 pm you share will buffet with staff. It was weird. Also drinks were very dissapoiting. Just post mix and cheap wine. We expected more. Next time we would buy just breakfasts.
Location was perfect, rooms are large and comfy. And reception staff was awesome.
Stayed in August 2023
Showing 1 – 25
