Nothing

Everything

Stayed in March 2024

Honestly, there’s nothing wrong with this hotel at all!

The place was very classy. OMG, the spa! It was massive and so amazing! Breakfasts and dinners were full on! The salad bar is worthy of poems. The location is really good, it wasn’t too far from the ski lift.

Stayed in March 2024

My double room didn't have enough room for a seating area or any workstation space.

The staff were very helpful and friendly

Stayed in March 2024

The rooms are really stuffy, so we had to crack a window during the eve and wear earplugs (brought our own)

The hospitality and friendliness of everyone at the hotel was top notch. They created a welcoming and relaxing experience from day 1. We arrived after dinner so they created a delicious cold platter for us. Really helpful with the taxis, and arranging support when our friend injured himself skiing. They rearranged seating plans so the 8 of us could dine together at breakfast and in the eve and went above and beyond during our stay. Would stay with them again in a heartbeat. All our meals were good and filling. I particularly enjoyed the salad bar in the evening.

Stayed in March 2024

Amount of snow, temperature, food could be a bit more interesting.

Beautiful valley, perfect lift, not too busy.

Stayed in February 2024

No complaints

Comforte, atmosphere, service

Stayed in February 2024

No coffee machine in the room, no kettle in the room, no stool to put the suitcase on

Comfort, clean, spa, food, location

Stayed in February 2024

beds were not comfortable and our evening meal on one night was not nice

spa was amazing and location fantastic

Stayed in January 2024

Steam bath could be a bit more efficient, water shower taps in spa should slowly be renewed, but those did not affect a lot great spa experience. And perhaps, some fitness devices to warm up before skiing.

Very good food for dinner, nice breakfast, fantastic possibility for taking Yoga and similar organised activities, Gastain Card is useful. Big and spacious areas in the hotel. Ski room is great and at good position, walking distance to Schlossalmbahn station, ski bus station in front of hotel. Thank you for a lot of understanding that my wife was unable to join me despite we had reservation for two.

Stayed in December 2023

Comfort and cleanses of the room The spa facilitating are excellent The breakfast is great

Stayed in September 2023

It would be nice to have connected rooms for families

Great location. Clean property. Friendly staff. Rooms are of good size.

Stayed in August 2023

Nothing

I like the location and the lobby was cosy .. thw view was amazing and room size was perfect

Stayed in July 2023

The parking could be free for the hotel guests but otherwise everything was perfect.

The friendly and polite staff members, location of the hotel and the food.

Stayed in June 2023

Strange system of getting bathrobes, for some reason you have to ask for them at the reception. there is no coffee machines or kettles at the room. Overpriced for this kind of service

good location, big and clean room.

Stayed in February 2023

the towels were old and didn’t smell fresh .

Location , staff , comfort , great value for money

Stayed in May 2023

Spa was not available on Sunday

Clean and Friendly

Stayed in April 2023

dinner could be better hi prices

room spa braekfast

Stayed in March 2023

nothing

everything

Stayed in March 2023

Perfect location , excellent facilities.

Stayed in January 2023

maybe different breakfasts and better pillows

amazing place with great rooms, beautiful place, good spa and tasty dinners, Prosecco for breakfast, good cleaning in rooms

Stayed in January 2023

However, this time, we were really disappointed by the staff at the restaurant. Everytime we stayed in your hotel the waiters and waitresses were very kind and professional, however not this time. Repeatedly during our stay, our table for dinner/breakfast wasn't setup properly, missing dishes, we have to actively ask stuff for drinks because nobody stopped by and ask whether we want something to order, some of the waiteress not only uncommunicative but I would say direcly rude, absolutely shocking was when my wife run into one of the waitresses at random at bathroom and spotted that she didn't washed her hands, which in these epidemic times is absolutely unacceptable. Also the overall quality of the meals went little bit down compared to our stay in the beginning of the year.

We use to go to your hotel several times a year, because it is indeed a great place to stay. The staff at the reception, bar and Walter in the wellness area were, as usually, absolutely perfect, professional, kind and helpful. Rooms clean, cozy and nice.

Stayed in December 2022

very well maintained and love everything about this hotel.

Stayed in December 2022

No water kettle or tea and coffee in the suit.

Staff are extremely excellent and very welcoming. Surprised me with birthday cake. Excellent service and wonderful experience.

Stayed in November 2022

I did not like the behavior of old women that was in dinner PERIOD on 13 Aug 22. In addition, recommended for gcc countries and Arab countries not order dinner.

I like the clean of rooms and bathrooms, Breakfast was within Good Standard.

Stayed in August 2022