Charge for parking the car as expensive at 25 euro per day

Brilliant

Stayed in February 2024

We expected a basic setup as per our booking, but we were unprepared for the extent of the disturbances. Ski activity persisted outside our window till 9 PM, not ideal with a small child but it wasn’t the end of the world – without our toddler, it wouldn’t have been an issue. However, the nightly routine of a tractor road scraping at 10 PM more or less every other night and the piste-ing of the slope outside our window at 11 PM every night, each lasting 40 minutes was horrendous. When we requested a quieter room but were told that all rooms suffered similar noise levels. The older part of the hotel would benefit from soundproofed windows and/or at minimum lined curtains that actually fit the windows.

The location is incredible, located a 2 and 5-minute walk (even in ski boots) from the nearest lifts. The breakfast was lovely and the staff were friendly and always ready to assist. The hotel's facilities, including the spa, bar, and restaurant, are both lovely and modern. We ate a few evenings in the hotel and this was also lovely. We were not half board but heard lots of good things about this option.

Stayed in January 2024

Rooms need updating

Amazing breakfast, Staff and Facilities

Stayed in January 2024

nothing

It has been my 5th or 6th time staying either at Stammhaus or Alpine Palace Hotel and as always I was not disappointed. Facilities, a tasty breakfast, and welcoming staff are what make me return here. And most likely I will be back.

Stayed in August 2023

No AC in the restaurant Having to pay for the water at the restaurant Not soundproofing in the rooms but otherwise okay

Good location in Hinterglemm, conveniently placed to explore the mountains Good food and friendly staff Parking with free charging for the EVs

Stayed in August 2023

most of the staff were great except for one very unfriendly guy who worked at the bar in the restaurant.

the location and breakfast were outstanding. Shoutout to Sotiris for being a legend!

Stayed in March 2023

late night drunk teenagers

facilities

Stayed in January 2023

part of the accommodation (the original part) is quite tired and dated however this is only a minor point

great location and facilities

Stayed in February 2023

some waiting staff clearly unhappy in their role - one arguing with others in middle of service. no a La carte dinner available this week the extra bed in the room was a rock hard sofa bed

location for lifts and access to spa facilities in main hotel. great breakfast buffet. friendly bar and reception staff.

Stayed in January 2023

Perfect place with perfect ski and wellness experience

Stayed in December 2022

Very hot ski room which makes you sweaty a lot!! Electrical wires were exposed on the lamp in the bathroom. That was quite dangerous because the distance between shower head and lamp is max 30cm.

Nice breakfast with many options, clean room, close to the lifts

Stayed in March 2022

Poloha, Wellness

Stayed in March 2022

n/a

location, facilities, food

Stayed in January 2022

I would agree with some other reviews that this hotel probably lacks a few bits to be rewarded a 5* Restaurant definitely needs a bit of a work. We were not able to have a dinner. The staff informed us the restaurant was fully booked although it did not look fully booked at all. One of the staff members told us they were short of staff but lots of them were around not knowing what to do. We had to ask to order our drinks on the terrace outside as no one approached us to offer us a drinks. Breakfast choices were great but unfortunately some food was cold by 9.00am. I do have to give a special mention to Iva from the restaurant who was very attentive and definitely very capable.

Very nice one night stay. Good value for the money, although we only stayed for one night and have paid a last minute price for our room. Hotel has a great interior, some reviews are mentioning backdated things, for me personally this are the most interesting little touches. Small but nice outdoor pool, jacuzzi, indoor pool and sauna have made our stay even more enjoyable.

Stayed in August 2021

The room was small and smells. It’s old furniture with uncomfortable matras and pillows. The cleaning lady didn’t clean the floor everytime she comes. She even didn’t refill the mineral water in the room. She just make up our bed and change towel. If you compare the price of the room in this hotel to other hotel around. It’s overpriced. There are many rooms with same of value and better rooms. The location is close with Apres ski. So even I have close the door and window, I could still hear the loud music.

The wellness area was great Breakfast was wonderful

Stayed in March 2024

The front desk staff was unorganized.

I loved the location and the spa is great

Stayed in February 2024

N/A

Cleanliness, location, helpful staff, spa facilities, great breakfast….

Stayed in February 2024

It was difficult to find wi-fi details, it was described somewhere in the hotel room book but such basic info I believe should be better visible.

Wonderful hotel, amazing staff. Clean room with all facilities. Very lovely spa, for free. Breakfast very good, various options. Allowed to keep my travel bag.

Stayed in January 2024

I wished the view from my balcony was better as most of it was a wall and north facing but at least my room had a balcony and I was upgraded free from a single to a double room

Amazing breakfast, great location.and friendly staff. My room was basic but modern and clean. The hotel had super facilities and had so much more to offer than I expected for the price of my stay. A very lovely place. I loved the Joker card given too.

Stayed in October 2023

Everything was good

Really nice hotel look forward to staying again.

Stayed in July 2023

Our room was ridiculous. So small, and hadn't been refurbed at all despite the huge investment. Every night we could hear the people in the room next to us snoring, there were people moving furniture in the night, banging on doors when drunk people had been locked out. There wasn't a night I wasn't woken at least twice, and I'm a heavy sleeper. Also as we had booked to stay in an "old" room, it meant we had to eat in the old part of the restaurant for breakfast which was a real shame as the hotel was hardly booked out and others got to sit in the nice new parts of the restaurant. We asked to move but weren't allowed.

Breakfast was incredible, such an array of options. We wanted to eat at the hotel one night, but despite boasting 5 different restaurants, there was only 1 open the week we were there, only offering a set menu, so that was a shame as part of the reason we stayed was to eat there. The spa was AMAZING. So relaxing to swim after skiing, amazing saunas and so clean.

Stayed in February 2022

thought it was wonderful

fantastic hotel, brilliant location & spa & wonderful staff. Great choice for Breakfast.

Stayed in January 2022

Nice place, welness, parking, friendly personal

Stayed in August 2021

not the same without the family running it, bar closed early, staffing was patchy, food seriously over priced.

perfect location

Stayed in February 2023