Hauptplatz 26, 9500 Villach, Austria
#7 of 14 hotels in Villach
Guests' ChoiceBased on 174 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.7
Facilities
8.6
Staff
9.1
Value for money
8.4
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 December 2023
Hussam
SyriaNil
Everything Customer service.Staff Leoni she was super helpful and kind Breakfast set menu was amazing , Best location in villach
Stayed in December 2023
Reviewed: 24 December 2023
Hannah
United KingdomNo tea/coffee making facilities in the room. Lack of privacy as no separate ensuite bathroom. There is a toilet, very powerful shower and sink in the room but they are only separated by screens.
Hotel was in a perfect location in the town. Room was spacious and clean. Staff were friendly and helpful.
Stayed in December 2023
Reviewed: 23 December 2023
Christian
AustriaThe room was overheated, 1 degree lower saves money.
Breakfast is really good
Stayed in December 2023
Reviewed: 18 December 2023
Ashley
ItalyAmazing location, staff was helpful and very nice, the room was clean and very nice, Breakfast was great as well. Had a perfect view right in the center of the Christmas market.
Stayed in December 2023
Reviewed: 10 December 2023
Karolina
CroatiaTop location
Stayed in December 2023
Reviewed: 3 December 2023
Rata
ItalyEverything was just amazing!
Location and everything!
Stayed in November 2023
Reviewed: 21 November 2023
Lejla
Bosnia and HerzegovinaExcellent hotel, clean rooms, great staff, breakfast was excellent too. Location is perfect, right in a centre of town.
Stayed in November 2023
Reviewed: 12 November 2023
Seekaddo
AustriaLittle noise at night. I think it might be the heater or something but i slept well.
The whole place, luxury and clean
Stayed in November 2023
Reviewed: 19 October 2023
Igor
United StatesThe main entrance is through the restaurant that closes quite early, so if you enjoyed your dinner elsewhere and getting back late, expect to navigate through a little dark alley and code-locked entry to the parking lot.
Very spacious suite with a large rooftop deck overlooking the city, clean and well equipped. The hotel is right in the middle of the old town, on the pedestrian Hauptplatz full of restaurants, cafes, shops and galleries. Excellent breakfast with plenty of options. Amazing staff!
Stayed in September 2023
Reviewed: 2 October 2023
Andrew
United Statesbreakfast
Stayed in September 2023
Reviewed: 15 September 2023
Anthony
United KingdomAny issues were minor.
Good location, comfortable stay, excellent breakfast.
Stayed in September 2023
Reviewed: 10 September 2023
Michael
United KingdomThe coffee machine for breakfast was extremely slow.
The receptionist, Nara, was exceptional, always smiling and informative. A great asset to the hotel.
Stayed in September 2023
Reviewed: 9 September 2023
Vesna
CroatiaGreat location, very friendly staff, excellent breakfast.
Stayed in September 2023
Reviewed: 3 September 2023
Jan
LuxembourgNothing
Excellent breakfast Central location Big rooms
Stayed in September 2023
Reviewed: 22 August 2023
Ana
ItalyOn two very rare occasions, we had to wait a while for a warm water to start when having a shower. On ocassions, the internet connection was lost. However, I must admit that we didn't report these problems. Otherwise, they would highly likely would have been resolved.
The hotel is situated on the pedestrian street in a building with a very interesting history. The staff was very kind and always ready to help. The breakfast is served in an original way and is very tasty.
Stayed in August 2023
Reviewed: 16 August 2023
Selden
New Zealandbreakfast, location and comfort. The lobby toilets were exceptional. The staff were all super friendly.
Stayed in July 2023
Reviewed: 25 July 2023
Marina
KuwaitSince the breakfast is not a buffet and it served as a set, I would like more veggies in it. Anyway breakfast was tasty!
Big room, great location. Surprisingly very quiet even though it’s an old historic building. Helpful staff. As a very important thing - it’s very stylish. Attention even to small details.
Stayed in July 2023
Reviewed: 24 July 2023
Yvonne
United StatesSome of the windows in the back had a lot of peeling paint. The back rooms need some attention and love to update them.
The location is tremendous.
Stayed in July 2023
Reviewed: 1 July 2023
Adadr
CroatiaCover for the bed is too thick...like last time...that results in poor sleep, no matter how cold air-conditioning
Stayed in June 2023
Reviewed: 30 June 2023
Penny
United KingdomFantastic location. Bike storage facilities. Nice garden.
Stayed in June 2023
Reviewed: 29 June 2023
Rarizar
SwedenThe hotel needs renovation - it is worn. E.g. impossible to fix the shower on the wall and the WC is impossible to clean. No buffet at the breakfast. Scarce with vegetables.
Perfect location on the central square. Nonetheless, with convinient parking. Spacious room for three.
Stayed in June 2023
Reviewed: 24 May 2023
Kristina
United Kingdomnothing it was fantastic
fabulous location, clean large rooms and best breakfast ever.
Stayed in May 2023
Reviewed: 19 May 2023
Helen
Australiaeverything was perfect.
We loved everything about Hotel Palais26. Our room had recently been renovated, the position right on the pedestrian mall is perfect and the breakfast is the absolute best. We absolutely loved our stay at Hotel Palais26 !
Stayed in May 2023
Reviewed: 16 May 2023
Steve
United KingdomNothing.
Beautiful hotel, great staff. Good size room. Within easy reach of train station. Drink on arrival a bonus.
Stayed in May 2023
Kings Langley, UK
Bézancourt, France
Zell am See, Austria
Alba Iulia, Romania
Marina di Massa, Italy
El Bolsón, Argentina
San Cristóbal de Las Casas, Mexico
Kotor, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content